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-   -   Tivo V6 : Discount ends before the end of the contract! (https://www.cableforum.uk/board/showthread.php?t=33707517)

RichardCoulter 22-03-2019 16:53
Discount ends before the end of the contract!
 
Last month I negotiated a discounted deal for TV and accepted a further 12 month contract.

Each year that i've done this, the contract and offers have been for 12 months. However, after checking my bill, the discounts end in 6 months!

I'm worried that, in 6 months time, I could in theory still be in contract for a further 6 months with no discounts and no leverage. I called them today and got through to the offshore call centre, who said not to worry as new discounts can be applied in 6 months.

But why would they do this if they know I can't leave? Are they talking nonsense and is it now the norm that discounts only run for the first half of the contract?

Thanks.

ozsat 22-03-2019 17:34
Re: Discount ends before the end of the contract!
 
It is not uncommon for some offers to be 6 month or 12 month, or even just 3 months - and may not be for the full duration.

I've had this with Sky and VM. Sky often offer 12 month discounts on an 18 month tie-in.

You just renegotiate later or change the package.

You are tied in to the service provider - not the package - so you can reduce the charges unless you are on the minimum.

denphone 22-03-2019 17:44
Re: Discount ends before the end of the contract!
 
Yes Ozsat is entirely right as some discounts are for six months only Richard.

Mr K 22-03-2019 18:48
Re: Discount ends before the end of the contract!
 
Ring them up when the discount is over. Nothing lost in trying for a better deal, even if you are in contract

daveeb 22-03-2019 22:39
Re: Discount ends before the end of the contract!
 
Quote:
Originally Posted by RichardCoulter (Post 35988182)
Last month I negotiated a discounted deal for TV and accepted a further 12 month contract.

Each year that i've done this, the contract and offers have been for 12 months. However, after checking my bill, the discounts end in 6 months!

I'm worried that, in 6 months time, I could in theory still be in contract for a further 6 months with no discounts and no leverage. I called them today and got through to the offshore call centre, who said not to worry as new discounts can be applied in 6 months.

But why would they do this if they know I can't leave? Are they talking nonsense and is it now the norm that discounts only run for the first half of the contract?

Thanks.

This happens all the time. I guarantee that at some point before or soon after your 6 months end VM will put the price up and that's then your opportunity to negotiate with retentions from a position of strength as long as you ring them within the 30 day window.

RichardCoulter 23-03-2019 05:15
Re: Discount ends before the end of the contract!
 
Thanks for the advice everybody, i'll check how long it's for next time and will be ringing them up in 6 months time. If it's not renewed, i'll complain to their regulator as this seems a very sly thing to do and as David has said, i'll be able to use the inevitable price rise to leave/renegotiate.

denphone 23-03-2019 05:52
Re: Discount ends before the end of the contract!
 
You can't complain to the regulator Richard as companies are well within their rights to offer whatever deals they want no matter what the period and as long as you agreed with the contract which you did with the discount ending after 6 months then there is no recourse.

RichardCoulter 23-03-2019 12:04
Re: Discount ends before the end of the contract!
 
Quote:
Originally Posted by denphone (Post 35988256)
You can't complain to the regulator Richard as companies are well within their rights to offer whatever deals they want no matter what the period and as long as you agreed with the contract which you did with the discount ending after 6 months then there is no recourse.
I agreed to a one year contract for TV with a one year discount. Each and every time since LG took over there's either something goes wrong or some sly behaviour. Prior to this, things were relatively straightforward.

I've now got Now TV for Sky Atlantic and like some of their shows, so may try out Sky Q now that it has a new owner.

Mythica 23-03-2019 13:03
Re: Discount ends before the end of the contract!
 
Quote:
Originally Posted by RichardCoulter (Post 35988281)
I agreed to a one year contract for TV with a one year discount. Each and every time since LG took over there's either something goes wrong or some sly behaviour. Prior to this, things were relatively straightforward.

I've now got Now TV for Sky Atlantic and like some of their shows, so may try out Sky Q now that it has a new owner.
What does your contract say. It's no good ringing up later in the year if you know your contract is wrong now to what was agreed over the phone/web/store.

RichardCoulter 23-03-2019 13:46
Re: Discount ends before the end of the contract!
 
Quote:
Originally Posted by Mythica (Post 35988287)
What does your contract say. It's no good ringing up later in the year if you know your contract is wrong now to what was agreed over the phone/web/store.
That's a very good point.

johnathome 24-03-2019 20:13
Re: Discount ends before the end of the contract!
 
I always turn down deals that don't last the length of the contract, i ask them outright while on the phone.

RichardCoulter 25-03-2019 07:20
Re: Discount ends before the end of the contract!
 
Quote:
Originally Posted by johnathome (Post 35988472)
I always turn down deals that don't last the length of the contract, i ask them outright while on the phone.
I will in future now I know that this is what they're up to.


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