Re: Ridiculous mobile scenario - I'm fuming.
 

Wouldn't that cost me a fortune? With around 5 months left?

Re: Ridiculous mobile scenario - I'm fuming.
 

If they can not supply you with what you are contracted to how can the contract be valid? well that is my arguement anyway

Re: Ridiculous mobile scenario - I'm fuming.
 

I moved to Sky well over a year ago now, never looked back.

Re: Ridiculous mobile scenario - I'm fuming.
 

Have 5 girls living with me at the moment .don't ask but thanks covid . And student landlords. All say that giffgaff and smarty ? Are slower than the parent company . Lost me after a few minutes. 2 votes O2 one liked Tesco and the 2 went for EE l give in !!!!!

Re: Ridiculous mobile scenario - I'm fuming.
 

New SIM card arrived today.

Hands up who thinks it worked?

Re: Ridiculous mobile scenario - I'm fuming.
 

No or you would not have asked

Re: Ridiculous mobile scenario - I'm fuming.
 

Course it didn't. Virgin are absolutely flummoxed as to what the problem is. I just spent 89 minutes on a call to an agent. Half way through the call, she suggested I take the SIM card out and wipe it. I started crying.

---------- Post added at 13:11 ---------- Previous post was at 13:01 ----------

The wife's phone works fine on an EE tower. I put the sim in hers and there's a vastly reduced signal, no mobile data, BUT there is 'Virgin' under Network operators which isn't the case on mine.

They've suggested that the phone may have been corrupted and it's just a massive coincidence that it happened at exactly the same moment that I got a text saying my plan had changed last Saturday morning. This all despite 2 previous virgin agents admitting to me that my service / sim was deactivated last week and couldn't be restored. They have said to factory restore my phone and wait for a call back from a manager.

Re: Ridiculous mobile scenario - I'm fuming.
 

New SIMs are on the Vodafone radio network, not EE which is why the signal is different. Mobile data should work still though as long as the phone has the Virgin Mobile APN settings.

On your A50 if you go to Setting > About phone > Software information what's the 'Service provider software version'?

Re: Ridiculous mobile scenario - I'm fuming.
 

saomc_sm-a505fn_oxm_btu_rr_0006btu/btu,btu/btu

Re: Ridiculous mobile scenario - I'm fuming.
 

That rules out the thing I was thinking in that had firmware from another region on it which is why it was thinking that the SIM was a roaming one.

But 'BTU' is the version Samsung issue in the UK as SIM free/unlocked so should be fine for any Virgin Mobile SIM.

Re: Ridiculous mobile scenario - I'm fuming.
 

Thanks for trying. Registering on Virgin network improves my signal a bit now. Even though the agent said I should be on Vodafone network. But the vodafone reception is nil and the R appears over the signal bars again.

Mobile data has not worked since Saturday morning.

I may just phone giff gaff up and ask them what they can do for me. Even if I have to pay in full for my handset contract to be up it will mean I am off this godforsaken carrier.

Re: Ridiculous mobile scenario - I'm fuming.
 

With a Virgin Mobile SIM, it replaces the radio network it uses in the manual network list.

So for SIMs on the EE network, you won't see EE in the list as that's what Virgin Mobile will be, but would see Vodafone.

For SIMs on the Vodafone network, you wouldn't see Vodafone, but would see EE.

Re: Ridiculous mobile scenario - I'm fuming.
 

you can just do giffgaff through the web they send you a sim you choose a goodybag and you are set

If you are still in the cooling off period you will not have to pay VM anything. Plus it is not working so again they are in breach of their aspect of the contract as they are not providing you a service

Re: Ridiculous mobile scenario - I'm fuming.
 

They have denied this though and are now saying the problem looks like a faulty phone.

I'm back on a rolling tarriff now at least (cancelled the 100GB plan as was in the cooling off period) - although that doesn't start until 17 August apparently! As that was the earliest they could change it.

I'd really prefer to keep this number, as it's used on so many of my things.

Re: Ridiculous mobile scenario - I'm fuming.
 

put the sim in the phone that worked a bit and get your pak code. Order the giffgaff sim and when it comes and activated use the pak code to change the number