Re: 500mb Question
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Complain complain complain. |
Re: 500mb Question
I think they said something about only a certain "team" can do it or something.
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Re: 500mb Question
They've probably not updated their systems to do it properly yet, I remember being told this when I first tried to get 300, they had to call through to some other team which sounds like what Mike's saying.
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Re: 500mb Question
yeah I had that with 350, it took several phone calls
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Re: 500mb Question
From what I gather it has to be added "manually", IE overridden and only certain teams have the access to do that.
The "Normal" teams only have access to add the VVIP package which 500 comes as part of. Could also be completely wrong :) |
Re: 500mb Question
You can only get 500Mb as part of VVIP. There is no way to get it without VVIP.
The only exception would be if your area doesn't yet support 500Mb for whatever reason, you'd get VVIP with the fastest tier available in your area. |
Re: 500mb Question
Did you put your post code in to see if it's available in your area?
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Re: 500mb Question
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Re: 500mb Question
ive just come out of hospital and found my upload increased to 36mb but still on 350mb download.
logged into my account and no mention of 500mb being available but surely the area must be if they increased upload? |
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Re: 500mb Question
They really don't need 5 tiers it is crazy.
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Re: 500mb Question
This is what ive been told by a Yank customer service agent from Virgin...
Im now paying £60.00 for 350mb Broadband and Home phone + all inc calls. I will have to take out the VIP Package costing £99 a month + I will be charged and this is the honest truth i will need 2 TV Boxes, why i have to have two is beyond me + i will need to stump up a one time charge for activation. I told him honestly and "Once again Virgin are Cr**ping over their long term members and just wanting new ones" and i hung up the phone. |
Re: 500mb Question
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Do you need the extra download or just want it? I mean you have a huge upload increase which is what most people on the top 350 tier have been complaining about. |
Re: 500mb Question
They told me i had to have a tivo box when i got 350mbits so i let them send it to me. It has never left the box.
It is as you said though, a carefully planned long term screw over by VM. They are hedging their bets that for every 4 people who put the phone down 1 person will cave in. They are trying to make a massive revenue jump as fast as possible. Eventually when they think they have reached saturation point they'll make it available to other packages and when people ring up say i didnt want tivo bla bla bla and i just want 500mbit bb you'll get "sorry, you signed a 12 month contract". |
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