Bad WiFi
 

Well sort of anyway.
Our tablets and smart phones suffer from terrible wifi in our house, constant buffering and page loading for example. However my Apple iMac is connected by wifi and has no issues. Even in a direct line of sight the devices still suffer this issue. I bought an expensive router and put the SH3 in modem mode but that has made no difference, i have tried all kinds of settings in the router to no avail.

Only since we were given a SH3 has this been the case. With our old SH2 we never had an issue. We had a VM engineer out a while ago over a separate issue and he said everything was fine.

Moving the router to different location has not helped either.

Re: Bad WiFi
 

Given you bought an expensive router and the Hub 3.0 is simply a Modem then the only conclusion is that your devices (except the iMac) are the problem devices, not the Virgin Media equipment or service.

Re: Bad WiFi
 

I agree but when i use those devices on other wifi, hotels for example or a friends house there are no issues.

Re: Bad WiFi
 

Are some devices using the 2.4 band and others the 5 band? Could be interference from next door on one or other band.

---------- Post added at 11:47 ---------- Previous post was at 11:45 ----------

I use on my phone the app WiFi Analyzer to check for interference.

Re: Bad WiFi
 

I disconnected the hub3 and wnt back to the hub2 as the former gave us no end of problems with wifi around the house. But the latter is hopeless on the 5Ghz band, so it's permanently switched to 2.4Ghz only.

Re: Bad WiFi
 

Hes using a proper router.

Re: Bad WiFi
 

I'd be willing to bet money you're on the right track here. It might not be Wifi interference on those bands though, other devices can cause interference that you can't see using a Wifi analyser app. Still, it's the first thing to check.

Re: Bad WiFi
 

Mainly anything using the same wireless band. Wireless doorbells, baby alarms, cameras, etc, etc.

Re: Bad WiFi
 

Suggest you get Metageek Inssider https://www.metageek.com/products/inssider/

Analyse which channel you are on, most routers use channel 1 by default, you are probably competing with loads of other users who are causing interference

Re: Bad WiFi
 

We don't use the 2.4 GHz frequency at all now in our set up as its been turned off as none of our devices were using it 5 GHz all the way for us

Just look how many are still using 2.4 GHz and only 2 on the 5 GHz

https://www.cableforum.uk/images/local/2019/09/10.jpg

Attachment 28056

Re: Bad WiFi
 

Unfortunately I have too many devices that require 2.4Ghz, so it's staying for now.

Re: Bad WiFi
 

The explosion of IoT devices means that there's a lot of usage of the 2.4GHz band.

Re: Bad WiFi
 

Hello all, got a ring doorbell, saying poor quality signal. Bought wi-fi extender, still the same. Did a internet speed test on my mobile. 34.47Mbps download ping 15 saying its slow. test done at 18:40pm.(Not using Mobile Data} Also, did it again saying 112.32 ping 12 And again, gone back to 33.41??? I'm on virgin 100. Got two mobiles, A Ring doorbell, working on my computer (not always on, once a day for an hour max) Samsung on netflix some times. Have Alexa, echo.

My Hub is under the tv, TV attached by Ethernet cable.

thanks, Gep