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Like most people said, whats the point in having a postcode checker available to customers when most of them will have been upgraded by the time its available? I would have thought it should have been done ages ago. |
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Hi,
what letter? I've not even had a letter or an email!!!! Will i even get an upgrade? God knows! I'm in Newmarket Suffolk but my postcode is a CB for Cambrige. If any one can shed any light it would be much appreciated. Thanks. |
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I don't suppose anyone checked for Belfast, while the postcode checker was working? I have an awful feeling we'll be part of the 25% NOT getting upgraded soon. The area isn't that highly contended yet. :(
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there are lots of fishy things in my mind atm like about why the postcode checker wasn't up back when the original announcement was made and why the unlucky 25% havent had the necessary upgrades done months ago.
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it's taken months to upgrade the network cos these things cant be done overnight. relax - eventually you'll get your 'free' extra bandwidth. |
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Look, can everyone just calm down ....
There is no need for the "conspiracy theories" to start. The upgrades are due on 1st Aug and 1st September, dependant on the type of connection. Lets just wait and enjoy the upgrades as they happen ... |
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i bet two of those 25% areas that'll have to wait will be london (because, well...) and southampton/hampshire (because there have been a lot of network issues and an ongoing service problem) - both videotron areas.
i wanna 300k...i can wait...<eye twitching...Sweating profusely> :D Quote:
:) |
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I have a question about the STB upgrade, I had my letter saying CS would be in touch to arrange a date to switch it month or 2 ago but still nothing yet. Should I call CS to arrange a date or wait for them to get in touch?
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I second that question, madcap.
The postcode checker returned August when I used it earlier. |
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ring em up it is free ;) |
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I am happy they changed the box, but I was a bit p**sed off when he did it as a) NTL had not told me, b) it was Saturday and c) he woke me up and I was rather hungover.. |
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my SACM just spontaniously rebooted....and i thought......wehey!!!! but still same speed, lol!
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I am now nervoulsy waiting to see if the call does materialise :angel: |
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They called back yet? :angel:
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Blah, I'm on STB, so it looks as if I'm going to be waiting for a while.
Oh well, with a bit of luck I'll be moving soon anyway and will get Telewest cable instead. |
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well i'm not around much these days so i was interested to find out wot they had to say.yes i AM to get an increase.yes i AM going to receive a letter and he had no idea when the increase would be even when i gave him the date shown on here.he wanted to know where i'd heard about it from.so i have no idea why they don't know when my speed is going up.
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Is it just me whos getting very bored of people constantly complaining about NTL??
The biggest complaints are from people about bandwidth who seem to want to download everything they can see all the time and see no reason why it should be a problem, and then theres the people who complain about an unreliable service, these people are usually one in the same, its unreliable because of the amount of people constantly maxing it out, but there may be a legitimate reason why someone would want to download 1GB every day all day, if there is then please tell me :confused: |
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Welcome to the site Kilro :D
As I've pointed out before, a majority of members find this site because they themselves have had or have a problem. If we can sort it then fantastic, and we hope that they will they stay and help anyone else who need help. The site started as purely as this. However it has now grown and expanded to include Telewest and has it's own thriving community of people, which you are welcome to join in with. We don't all hate NTL, quite the opposite, but you have to bear in mind that people stumble across us because they have a problem. Welcome on board, and glad you have had good experiences with NTL, similar case to me :D |
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at least they called you back , it is a start :tu: |
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If you don't download that much yourself then fair play, but if other people do, then you have no right to blame them for ntl's shoddy service. Ntl only offer a guideline of 1GB a day, it isn't a strict rule. Surely if that was to blame for all the email problems, the newsgroup problems, and the connection problems then NTL would be a little more strict, and make it 1GB a day or charge you extra, or cut your connection. Most of ntl's problems are due to them not knowing their arse from their elbow. And a major lack of communication in the company, which is quite ironic. |
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Heh I guess its just because every topic seems to contain some reference to it, and I suppose it would be annoying to be sent letters for a service advertised as 24/7, but I just dont get how people can use a gig everyday for legit purposes
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.... and now we're getting Off Topic
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Just called CS about changing my box and its due to be done on the 10th, I aksed when Manchester is due to be upgraded and she confirmed the 2nd of August, and then rushed through the order for my new Samsung
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so the morning of 2nd Aug, eg early hours?
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Im gonna call them now and ask about my new STB, which department do I want to talk to on the menu thing? I'm trying to get a new box for the 1.5Mb service. My black pace one will not cut it the letter said.
I hate calling CS :/ |
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can anyone tell me if docsdiag reports a different config filename after the upgrade or does it stay the same :erm: :erm:
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Im in Manchester STB, and I'm still on 150K
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If you cant see people using 1gbyte+ legally, you have some insight issues :-D |
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I listen to Virgin radio online. 128kbps stream which = 14kb/s.
14k x 60 seconds = 840kb/min 840k x 60 minutes = 50.4mb/hour 50.4m x 24 hours = 1.2gb/day. I leave it on 24/7 as I dont see the point in using up more electric with my radio, as my PC is always on. I could turn it off at night yes, but music helps me get to sleep faster, and the PC is in my room, so i leave it on but turn it down :) (Havent been out much lately :P) So thats my gig a day gone without even browsing or emails. Am i using it excessively? I dont think so :( |
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Using up 1GB a day is very easy. If you are on a 1mb service you tend to download quite large files. Be they game demo's, movie trailers, video tutorials for certain programs, software demo's. Then as mentioned above there is online radio AND online TV. Then there's all the spam mail that ntl don't pick up (ALL of the spam mail), i'm getting about 300 spam mails a day to one of my accounts. Newsgroups (if you can ever get them to work). Online gaming.
2 game demo's and a few hours listening to radio online, and you've passed 1GB. :rolleyes: Keeping on topic though, still no upgrade here in Belfast. :td: |
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Heh I guess there is reason to complain then,
has everyone else in Manchester got an upgrade? because I havnt |
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have you tried rebooting your modem :) |
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BTW - Is it just the folks like me on 1Mb that are getting the new Samsung STBs, or is it everyone with cable internet (whether it be 300-750k) through an old Pace STB? I know the old Pace box can handle speeds under 1Mb, but I'm just wondering. |
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Im going to reset when theres noone watching the tv
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so a reboot may be the answer then :) |
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Well I've rebooted my modem several times and nothings happened :shrug: The last bit of info seen says still late summer for the change, no actual dates given........
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when I rang customer services yesterday to upgrade from 600 to 1mb the bloke I spoke to said that "you've now been upgraded to 1mb but within a couple of weeks that will be 1.5mb"
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I wonder if all the people who are checking their download speed with various sites are eating into the available bandwidth and slowing the system down for everyone, please be patient and then you will not wind yourself up ! :angel: No offence meant
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About upgrade sooner the better, heard its 150k and 600k first then the 1mb being done around 1st September.
:disturbd: sooner the better me thinks :D :D be patient go on Halo online and kick some butt |
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I rang up earlier and got told 1st august for my postcode, I said is this defenite or an estimate and was told the date is preplanned and should be defenite. I then asked why not inform customers earlier to stop a lot of people wondering whats going on and when its happening, but I got no answer so with any luck I will be upgraded 1st august.
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Instead of testing your bandwidth on SACM, just type 192.168.100.1 in to IE or Firefox or whatever, log in using root as username and password, click on "Operation Configuration" and look at your settings.
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as long as it is not a terayon ;) |
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Jon |
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thanks for that , i must admit i never thought of the sb :) |
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Sorry, I ment to add NTL100 SACM :dunce:
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is the 75% done by 2nd august confirmed by ntl?
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Just a thought and I hope I do not get flamed,
but I think it is a valid point could not all the 150/600k users get upgraded straight away,after all it is less than 1 meg after all. I know all the people paying for the 1 meg service wouldn't be happy, I just wondered if it would be possible. Gaz. |
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Why wont us 1mb customers be happy we are getting the stated upgrade ??
Sure taking a while longer but i bet NTL have alot more customers on 150/600k then on 1mb also them services would require less power to get going no doubt they are still working on 1mb, Also off topic i know but are 1mb keeping there admit cable modems or are we updating them??? |
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What I meant was you could upgrade the lower tiers straight away,
after all the network is capable of 1meg speeds.BTW I have only been on bb a week so excuse me if I do not know what I am talking about. Ot is the top tier worth the extra? Gaz. |
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Quick update I upgraded to 1mb while on 60 day free,does anyone know if my free trial still continues?
Anyway it said I would be charged at £35 a month. Gaz. |
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As you are new to broadband you do know that NTL have a guideline on the amount you can download in a day and on 1 meg you can easily reach this limit. |
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A secret, but think about it - 1.2m bb customers, 75% is 900,000, before the 2nd August is today and tomorrow. Reboot an average of 450,000 devices a day at a weekend when the call centres have fewer people and most of us techies are at home...sound unlikely?
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ianathuth - some of us like our weekends. We have 24/7 manned monitoring centres with guys on shift, but us back-end techies don't work shifts - the number of times per year this would actually be useful is outweighed by the number of times a year it's useful for us to be in the office 9-5 as that's when meetings happen and things get planned. No point calling a conference call for 2am. |
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I know when mines being upgraded last one ;) :D |
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Easiest way is to type this into your run box in the start menu
http://192.168.100.1 hit enter then its root for the user name and password. |
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it only depends what modem u have, if u got the ntlhome 120 i know it works for that
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I know when mines being upgraded last one [checks] Nope. |
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:dunce: time
how u know yours is last one? Ambit USb cable modems are gonna cope with the 1.5bm update aint they :shrug: |
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I appreciate that many people like their wekends off but a one off situation where they forego the weekend off for the sake of the business is not too much to ask. It isn't as if major speed upgrades will be happening on a regular basis, is it? It has always puzzled me how a large company offering all its products 24/7/365 doesn't support them 24/7/365. You should never have to call NTL and get a recorded message saying that the offices are closed and asking you to call back the next day or after the weekend. I appreciate all the work that has gone into giving these free speed updates and as far as I'm concerned it doesn't really matter if it's done today or next week. What does bug me is that NTL are more interested in the balance sheet than in providing a full 24/7 customer care service to support 24/7 products. Customers are the life blood of every business and they deserve to be looked after. It makes me sick to see some of the well known, very helpful NTL associates that contribute to this site being given the redundancy push. Any senior NTL officer worth his / her salt would be keeping an eye on these forums and would make damn sure they retained the services of all the associates helping on here. |
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Have you arranged for HIM to be the last one in the queue? :D |
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About the redundancies, its not that simple, NTL are performing a relocation / downsizing by the looks of things (Mainly to coventry?) to save costs etc, redundancies are never good, but its not clever to speculate on the validity of them. |
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unfortunatly a gain in "customer confidence" wouldnt pay the huge expenditure that comes with out of hours service, its a balnced between money and service, and tbh NTL's isnt the worst, nor the best out there in telecom land. Quote:
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I find the prolonged drifting of this thread, and the various conjecture and speculation generated variously within, quite remarkable.
The Official announcement from ntl has been given as 'later in the summer'. Clearly this is being rolled out as and when they are happy with progress in a given area/service tier, so any further second guessing of a specific date (regardless of how inspired the source of this appears to be) seems to me rather irrelevant :shrug: Coming soon? YES! |
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I'll read through the reams of posts when I've got time (having beers with mates in a minute so getting ready) but the point about timing maintenance is: 1) maintenance is the biggest cause of outages (when you change something there's always a risk) 2) maintenance is best timed when people aren't using the service 3) people use the service a lot at the weekend, not a lot on weekday mornings in the small hours Hence we do things weekday mornings in the small hours. |
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my area better not be last, otherwise i will wait longer and get reallllly jelous and annoy people on here until i get it :D
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NAhhh neil is more worried about being the last one so he will ban all others who have it when he doesn't :D
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I pay my money (not to ntl I hasten to add! :p: ) & in return I get a rock solid, stable internet connection (with email servers that always work too ;) ) :angel: |
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Talking about email servers just started forwarding all of my emails to my gmail account. :D
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Just had someone do a speedtest on our site, and got a result of 1457.2 kbps! Out of the hundreds of tests performed, this is the only one to show over 1mb. So i now believe ntl have upgraded some places ;)
They were in luton btw :) |
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