Re: Ultimate Oomph renewal
 

My bundle expires in less than a month and facing a £40 hike, what is the best time to ring and any suggestion on button presses to get to where I want ?

Re: Ultimate Oomph renewal
 

I rang 0800 952 2277 at 11am and waited 20 minutes to get an answer, the gentleman was working from home. Renewed for £110 a month.

Re: Ultimate Oomph renewal
 

Thanks, supposed to be working now so will ring tomorrow

Re: Ultimate Oomph renewal
 

Had a result, phoned (at 11.20, took 20 minutes overall) on the number BeeVee suggested got through immediatley. Bumped me up to M500 was on M350. 18 months contract, was £106.50 pm (got 3 V6 boxes) actually going down to £105 pm.
Quick speedtest and got 11ms, 552.70 Mbps and 37.20 Mpbs.

Re: Ultimate Oomph renewal
 

As a long term customer i cancelled last August and got them to give me the Oompth for what a new customer would pay and after just cancelling again I've got it again for £89 for 18 months.

Re: Ultimate Oomph renewal
 

lucky you. I was offered an upgrade to the ultimate oomph for £104 but decided to keep my services the same saving £11 a month. New contract email came through for £106 with the same services.

Gonna have to waste another 6 months of my life to get through to get them to correct their error

Re: Ultimate Oomph renewal
 

"There's nothing on the notes to suggest that you were offered it at that price". "Unfortunately the recording isn't available and I can confirm that you are now under a new contract". I can hear it now.

Re: Ultimate Oomph renewal
 

well got my latest bill in and apparently my package price is £179!!

think i am paying for the whole street at this rate

Re: Ultimate Oomph renewal
 

Good grief :shocked:

Re: Ultimate Oomph renewal
 

I always tell them I am recording the calls



Worth every penny!


Can anyone explain what the ofcom. Ruling does when out of contract

Re: Ultimate Oomph renewal
 

Excellent idea.

Re: Ultimate Oomph renewal
 

Is it possible to end my contact when it's over and have another house member start fresh thus getting introduction offers?

Re: Ultimate Oomph renewal
 

When out of contract I find if you call retentions and be polite and ask if there's anything they can do to lower the price usually ends up more favourable that threatening to cancel out right unless they give you a deal. And always ask is that the best you can do as when they give you their first discount. If you aren't happy, call back later on and try again.

Re: Ultimate Oomph renewal
 

Cant copy and paste on tablet. Hey typing is enoughr of problem. Any know how ofcom rules affect renewals

Re: Ultimate Oomph renewal
 

Yep.
I rang up yesterday as my current deal expired over the weekend.
I simply said the full price was far too much, so what could they offer.
I got full TV, (350M) Internet, Phone and one (5GB) SIM for < £70 month.

I'm happy with that.