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-   -   Customer Service (https://www.cableforum.uk/board/showthread.php?t=33708109)

beaker17 01-09-2019 14:24

Customer Service
 
I have always believed that CS is obtained by dialling 150, but 151 gives the same result.

What is the difference ?

pip08456 01-09-2019 14:45

Re: Customer Service
 
Quote:

Originally Posted by beaker17 (Post 36008286)
I have always believed that CS is obtained by dialling 150, but 151 gives the same result.

What is the difference ?

A 1.

beaker17 01-09-2019 14:49

Re: Customer Service
 
Quote:

Originally Posted by pip08456 (Post 36008288)
A 1.

Sorry Pip, what does that mean ? Why two numbers mean the same ?

ianch99 01-09-2019 18:16

Re: Customer Service
 
Quote:

Originally Posted by beaker17 (Post 36008289)
Sorry Pip, what does that mean ? Why two numbers mean the same ?

It seems he is trying to be funny but not helpful (no change there :) ). I Googled 151 for hits in the last year and did not find a VM page referencing it so maybe it now just redirects to 150?

spiderplant 01-09-2019 21:31

Re: Customer Service
 
Historically (in the days before IVR systems) 150 was for Customer Services and 151 for Faults. Nowadays it probably doesn't make any difference which number you call.

Mr K 01-09-2019 21:41

Re: Customer Service
 
Quote:

Originally Posted by spiderplant (Post 36008346)
Historically (in the days before IVR systems) 150 was for Customer Services and 151 for Faults. Nowadays it probably doesn't make any difference which number you call.

You'll get equally crap service from each, so yes, no difference.

1andrew1 03-09-2019 00:23

Re: Customer Service
 
Quote:

Originally Posted by Mr K (Post 36008348)
You'll get equally crap service from each, so yes, no difference.

Lol :D

japitts 04-09-2019 09:21

Re: Customer Service
 
Quote:

Originally Posted by spiderplant (Post 36008346)
Historically (in the days before IVR systems) 150 was for Customer Services and 151 for Faults. Nowadays it probably doesn't make any difference which number you call.

Virgin isn't the only operator that you could apply this to. Orange used to have 150 for CS, 151 faults, 152 billing, 156 mobile data, 159 roaming & international. All now converged under 150.

The purpose of this post being, spiderplant is probably absolutely right and I'm quite surprised VM even ever had a separate faults line to be honest. I'm pretty certain the 789 & 150 IVRs have a similar redirect too.

denphone 04-09-2019 10:12

Re: Customer Service
 
Quote:

Originally Posted by Mr K (Post 36008348)
You'll get equally crap service from each, so yes, no difference.

Well given we have been customers for a fairly long time l would have to disagree with your succinct but wrong analysis there Mr K as the times we have had to phone up any problems have been sorted out forthwith.

Its not as crap a service as you seem to want to make out.

spiderplant 04-09-2019 11:24

Re: Customer Service
 
Quote:

Originally Posted by japitts (Post 36008686)
Virgin isn't the only operator that you could apply this to. Orange used to have 150 for CS, 151 faults

Yes, they are much older than that. 150, 151 etc were in use in GPO Telephone days. (Plus dial 100 for the operator. I wonder if that still works?)


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