Re: Latency / Packet Loss to Cloudflare
Whatever it is, it's either co-incidence that it seems to stop at around 00:30 (people going to sleep) or something else.
https://www.cableforum.uk/images/local/2020/12/14.png |
Re: Latency / Packet Loss to Cloudflare
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Re: Latency / Packet Loss to Cloudflare
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https://www.cableforum.uk/images/local/2020/12/15.png However, today (as you have said) it doesn't seem to be preventing packets getting to the final destination, the hop itself seems to be dropping ICMP packets with a TTL which would cause a time exceeded reply from that hop. https://www.cableforum.uk/images/local/2020/12/16.png |
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fizzyade - I was thinking the same, it'd probably be less stressful to just deal with the packet loss than try and explain it to the VM call centre! |
Re: Latency / Packet Loss to Cloudflare
This should be fixed now. VM have two links to Cloudflare, but one of them was down, so all traffic was being routed down the other, which became overloaded at peak times. The second link is now restored. Please can you check & confirm?
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If you ping the second hop say every 5 seconds, it will happily reply. But start pinging at 1s (or faster intervals) and after a few replies it then stops. If you run 2 separate pings say at 2s intervals, you'll see that one of the pings losing replies, then all of a sudden it'll switch to the other one losing replies, one of them though will usually reply, you can see it flip flop. |
Re: Latency / Packet Loss to Cloudflare
Sorry, I don't know why that happens
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Re: Latency / Packet Loss to Cloudflare
All seemed good last night, thanks again spiderplant for raising, wondering if virgin were already aware, seems like the sort of thing they should be monitoring..
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I think they were aware that one link was down but didn't realise it was customer-affecting. |
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The fact that it took us, end-users, using monitoring tools to identify and confirm that there was an issue is not great, as I said earlier if you weren't around then I dread to think how long this could have rolled on for. This is especially true when the frontline support will invariably run some diagnostics, possibly put our routers back into routed mode before declaring that an engineer needs to be sent out. As I've said multiple times, business users desperately need an online support forum where there are actually people who are technically switched on so that when issues occur we can get them fixed. I t just seems very strange that residential users have a support forum (with techs who actually know that many issues don't involve resetting the hub or sending out an engineer). Anybody who's lost the will to live speaking to technical support will probably feel the same. |
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