Internet Reduction of monthly fee
 

What a Life---I talked to a lovely lady at Virgin Media for around 15 minutes about a Reduction from 3rd August 2022.
She said £47 a month first off, then £46. Reduced from £66:25p So I agreed.
Sending me an email to confirm. I receive the email and it says a Reduction to £52 a month. Can someone tell me What the heck is going on. Could not send Email back as it says (no reply). Any Idea who to contact via Email not phone if possible. Thank You. Verbal says £47 or £46 .

Re: Internet Reduction of monthly fee
 

call them again say that is not what you agreed and put your 30 days notice in. Then hopefully within a day or 2 you will get a call from the higher retentions who can offer the best prices. You rarely get the best prices on the first call

Re: Internet Reduction of monthly fee
 

Thanks Jaymoss..I just contacted them on Chat. Explained it all, just waiting for a reply now. If I don't get satisfaction via chat I will give a phone call.

---------- Post added at 10:55 ---------- Previous post was at 10:49 ----------

Just got a Good reply from the chat person called 'jagan' and he/she has corrected it and I will now pay £47 a month. I Happy with that for Phone (weekends) and 350 internet. Better than £63:00 from 3rd August. Just have to wait for email confirmation now. Thank You Jaymoss..

Re: Internet Reduction of monthly fee
 

Well I am BAFFLED! completely. I'm 76 with slight Dementia and All this is doing my head in.
The chat person said they will sort it out for me. So I said Thanks. I get my Email and find they still telling me it is £52 but next Bill is £59:58p from August 3rd 2022.
They saying I am on Volt M350 Fibre Broadband..What the HECK is Volt. I not ever been on Volt and Never asked for this Volt. I'm not directly with 02 I'm with Tesco on o2. Have never come across so much Bull Rubish in all the 30 odd years with Virgin since NTL days.
Anyone got any explanations Please. Or do I phone tomorrow again and tell them to keep it and I'm quitting Virgin. (of which I don't want to do, to loyal for that)

Why is Virgin Media still offering cheaper deals to new customers. I thought the Government had said us older customers must have same deals as New ones...

Re: Internet Reduction of monthly fee
 

I think the older/new customers getting the same deals was for Insurance products.

I'm afraid the only decent deal you'll get is if you quit. They'll call you back with a deal as sure as night follows day...

Loyalty is definitely penalised by VM. Its a very profitable business model for them.

Re: Internet Reduction of monthly fee
 

Just play the cancellation merry go round. Cancelled my package Monday. Got a call Tuesday ultimate volt for £69pm.

Re: Internet Reduction of monthly fee
 

I put in a Complaint on line. Took me a while to find how to do it. I got an eMail back telling me they will look into it but could take 28 days..That's not good enough either cause on 3rd august 22 my Contract is up and I go on to full payment then. Should I phone back.

Re: Internet Reduction of monthly fee
 

Most definitely call back ask for an explanation as to why your offers are not matching. Make sure you listen to the menu and select thinking of leaving us

Re: Internet Reduction of monthly fee
 

Hi Jaymoss--I did that a few moments ago and it put me through to Manilla. I could not understand the lady so apologised and left. Why put me through to Manilla at 9am in morning?? Do they stop working on a Friday in UK. Will try again on Monday.

Re: Internet Reduction of monthly fee
 

We tend to swap it between mine and my wife's name each year.

I'm on O2 Sim only for like £8/m, so I pay £36/m for 500mbit and it is increased to 1gbit by Volt.

Re: Internet Reduction of monthly fee
 

Have phoned a few more times at 8am and got through to Manilla again. I apologised n hung up. Seeing as I not heard from the complaints department I went on their Chat line Yesterday, Monday 25th. Had a long chat explaining everything and told the chat bot if not put to rights I'm leaving. Told chat I'm on mobile with tesco on o2 and do not want Volt. Anyway after about 45 minutes chat said I'll get the reduced bill in a few days. That does not sound correct to me as new contract normally comes through same day. What I did get was an Email stating that I got a £5 reduction. So if I do not get my New Contract via Email by Thursday which number do I press on phone to say I am leaving ? My bigest problem is when they ask for my certain parts of Password. Can't remember password. Not even in my Lastpass. THANKS.

---------- Post added at 13:15 ---------- Previous post was at 13:12 ----------

rtho782--I'm on Tesco O2 sim paying through Direct Debit monthly for £7 a month. 2gb, unlimited, unlimited. That is all I need.

Re: Internet Reduction of monthly fee
 

You need to leave it a little later.

I called the other day got put through to Manilla as you call it then hung up called again and got UK about 10.30 or so. She filled me so full of poop I put my 30 days notice in and the next day in the morning I got my call back from the win back team and the offered me a fair deal 100 meg for £22 or 200 for £28

Seeing as they think you have accepted a deal you need to hurry to get your notice in before any cooling off period ends. Incidentally I got a pre contract agreement with the new deal within minutes and a new contract within hours

I will say again the one and only way of getting the best deals is to put your notice in

Re: Internet Reduction of monthly fee
 

Thanks Jaymoss. 30 years with this company and this is first cock up in all that time. Only since they bought out O2 and become Virginmedia O2. Scandalous. I will phone in morning. Though I have tried a few times and I still go through to Manilla. My problem on the phone is, I forgotten and lost my password so can't tell them it.

Re: Internet Reduction of monthly fee
 

I was put on a Volt package when my contract was up.I was given a price and I accepted. Unbeknown to me at the time, I didn't realize I would receive 2 bills each month,one from Virgin and one from O2.The price I was quoted did not include the £10 for the o2 SIM.So instead of a monthly bill of £79, I now pay £89

Re: Internet Reduction of monthly fee
 

I Called a few times yesterday. Total time on phone 3 hours. The last phone call got me back to Manilla so I decided to be patient and talked to the lady. This lady I could understand easier than others. She was very Understanding and Helpful, Thankfully. I managed a £49 + M500. I was on M350. Volt GONE! Phew!!. She also gave me a reduction off of first bill for all the confusion I had. So a Good Result as far as I'm concerned.
I can not understand that since they gone VirginMedia/O2 that it has gone Worse for majority of members. Loads of complaints out there about being put on Volt without being asked. THANK YOU All.