Re: BBC iplayer problem
 

I was given a fix date of 12th November for my DOCSIS-1 peak-time congestion..apparently the work has been done but it's not done the trick, now the end of Q1 2015 by all accounts.. The jury's out on whether I can reliably stream in HD at peak times.

Re: BBC iplayer problem
 

The latest episode of the Gadget Show has compared Sky,VM and BT's boxes. Tivo didn't fare very well with the interface being described as 'clunky' (even after the latest update)and the iPlayer being highlighted as a major issue which VM haven't solved (where it works fine on other platforms).
http://www.channel5.com/shows/the-ga.../episode-9-342 (about 8 minutes in)
Strange VM don't seem to acknowledge the widespread issue and keep putting this down to individual faults.

Beginning to think this problem has been going on for so long ( ie years) that there isn't a solution and Tivo will never handle iPlayer. Either we'll have to wait for a new box, or VM will have to reconsider how they deliver catch up for BBC programmes. The Sky Box seems to download programmes before playing, couldn't Tivo be configured to do this ?

Re: BBC iplayer problem
 

That's because they are individual faults. I really wish it was one fault. It's much easier to fix one than lots of them.

The network needs fixing, not the TiVo.

Probably, but it's the wrong solution.

Re: BBC iplayer problem
 

The problems with iPlayer have been ongoing for years on Tivo. If it's network related that's more than enough time to invest and fix the problems. iPlayer issues seem to be becoming more common (as more get Tivo?).

I sense a head in the sand attitude from VM. Making it all plum coloured isn't going to fix things or fool anybody. Hopefully this weeks Gadget Show 'outing' of Tivo's failings will spark some action; not holding my breath....

Re: BBC iplayer problem
 

I'm just clinging on to the hope that the revamped i-Player will cure the problem, but I'm not placing any money on it.

This is really urgent now, it is not doing Virgin's reputation much good not being able to show this important VOD facility when all the other operators seem to be able to do it.

Re: BBC iplayer problem
 

I had exactly the same BBCi issues a few months back and they went on for 4 or 5 months.

Then all of a sudden about a month ago they disappeared.

Very strange.

Re: BBC iplayer problem
 

Sounds like the network in your area was upgraded. :tu:

Re: BBC iplayer problem
 

BBCiplayer is unwatchable on TiVo all virgin say is ongoing problem but upstairs on the V+ box no problem at all all though not all programs are on like on the TiVo.

Re: BBC iplayer problem
 

It's not the same version of the iplayer on the V+.

I think you should report it, because if as spiderplant says the problem is congestion, I expect they wait for people to report problems before they act on it.

Re: BBC iplayer problem
 

Not at all, we have lots of network monitoring and know where the problems are.

Re: BBC iplayer problem
 

That's reeassuring, spiderplant. However, are Virgin actually getting on with resolving this problem? I do understand that if there are different problems in different parts of the network, this will take longer to resolve, but is there an end in sight?

Re: BBC iplayer problem
 

---------- Post added at 12:47 ---------- Previous post was at 12:44 ----------

[/COLOR]Im LU postcode Spider... I hope I have been :)

Re: BBC iplayer problem
 

In the recent past I've suffered dreadful problems with BBC iPlayer on TiVo with any HD programme impossible to watch and complained. For the last week or so the problem seems to have been fixed in my area (London). Somebody out there must be listening.

Re: BBC iplayer problem
 

Virgin are getting on with it, but while usage continues to grow there will be no end. Areas get fixed and other areas become congested.

I expect there have been many upgrades in the LU postcode area. The problems are very localised. Each one only affects a few streets.

Re: BBC iplayer problem
 

Interesting, so presumably down to a few too many TiVo users connected to individual cabinets, rather than across a UBR as a whole (probably got the terminology wrong!)

I guess this means that not many TiVo-10Mb capacity issues need the more-drastic fixes of new ducting/cabinets etc then. That's good, seeing as the fix-date I was given previously apparently slipped - and I've been struggling to get sensible updates so far :-(