UK call centre
Can anyone tell me what times I can get through to the UK based call centre please?
I tried to resolve a problem last evening and again this morning, both times I got through to India. My problem is I called yesterday morning and asked for Premier Sports to be removed from my account and was told my January bill would be £X. Late yesterday evening I received an e-mail stating PS was being removed from my additional box and my January bill would be £X + 38. This morning the CS rep listened to what I said, then said 'you want Sky Sports removed?' At this point I asked where she was based, was told India and I politely ended the call. If I wanted to talk to India I would ring a take-away! Apologies for the rant but have to get it off my chest to someone |
Re: UK call centre
I too would be interested to know the answer to your question as it's only set to get worse:
http://www.cableforum.co.uk/board/sh...php?t=33705647 According to some folks, there are no issues with these offshore call centres, though I suspect in a lot of cases it's a case of tip toeing around and wanting to be seen to be PC. |
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Some of the Indian workers are very good and very polite. Fixed my box by sending a signal down and adding sky movies on then it didn’t work as part of VIP package so I was happy.
Some I struggle to understand and they must struggle to understand me which can be frustrating. So it is hit and miss |
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Cannot anyone answer the question?
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Your suspicions provide an enlightening insight into your views... Here's a handy rule of thumb (as supplied by the author Neil Gaiman) - every time you use the phrase "politically correct" or "PC" (unless, of course, you are referring to a Personal Computer or a Police Constable ;) ), change it to “treating other people with respect”. I know what you’re thinking now. You’re thinking “Oh my god, that’s treating other people with respect gone mad!” :D |
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We are here to help, not play the PC game. |
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Hopefully one of them will see this thread. |
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Its nothing to do with 'PC' its not a nice thing to say at all. I deal with customers daily who call and say similar things like Glad I am speaking to an English person or i hate speaking to those foreigners.
I do point out that I am actually Scottish and even some colleagues get hit with I can't understand you, I want an English person when they here the Strong Glasgow accents. |
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Go through all the phone options, and take 'Thinking of leaving us'. It will get you through to a UK based call centre.
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Thanks for that |
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I'd gladly pay more for a service if I knew it didn't come with Indian callcentres. I dread ever having to call Amazon's customer "service". And before it gets suggested that I'm racist, my son is half Indian. Whenever I've had to call VM tech support my heart sinks if the call gets picked up in India. I can say categorically I have never had a tech problem sorted when I was put through to someone in India. Never had an issue when I get through to the UK. |
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It's not just Indian centres that are a problem, it's any where English isn't the first language or where scripts have to be adhered to (which usually equates to poor training). Some English call centres (BT spring to mind) leave a lot to be desired also. |
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