Dixons Carphone data breach
Just been mentioned on BBC TV news that Dixons Carphone have announced they have had a data breach, with up to 6 million payment card details taken.
Link to follow when more info is available. Update- apparently two separate incidents in the last year in "data hacks". 1st - 6 million card details taken 2nd - 1 million personal details (name and address, etc) taken. https://www.bbc.co.uk/news/business-44465331 Quote:
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Re: Carphone Warehouse data breach
So much for all the big promises of our data being securely protected.:(
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---------- Post added at 08:28 ---------- Previous post was at 08:20 ---------- Quote:
The fact that these people had all these details about my purchase indicated to me that this was an inside job, although it could have been a hack. I was unnerved enough by this experience to vow never to use them again, and I have used Virgin Mobile ever since. My point in relating this is I think Carphone Warehouse may have had security issues for some years and the problem is worse than it would first appear. |
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Usually most companies do ask for some verification that it is you - did their number show that it was CWH or was it private / unknown?
You could have told them that you were going to call back their automated service and get through to them with verification that you dialed the correct number for them. Though it is a pain going through it from scratch - some places are an absolute pain and it takes forever to get through. |
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Which part of "you could call them back on a verified line" to make sure that it was them did you not get?
Also, if they ask for no verification then it is likely not a legitimate call, either. For all they know, they could be talking to anyone. |
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Caller ID will made free to everyone this year which will help. |
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If they ask "for security, can you please confirm..." and the question is "your mother's maiden name?" they absolutely do use that line of questioning for other companies. If it is the security question then you absolutely can and would be asked that, irrespective of company.
Now there are questions that I have set (involving lingerie for example) that only I would know that I only ever set - if they ask that they either have hacked into the central system of the company that I either set it with, or they are who they claim to be. If they preface it with "the reason we need to talk to you" and I know that to be legitimate and they also say "but first we need to verify security" and I can tell that it is a legitimate number they are calling for it is entirely likely that it is a legitimate call and not a scam. But those variables will be down to you to figure out at the time. If you can think on your feet, you should be fine. |
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