Cable Forum

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin & O2 Mobile Service (https://www.cableforum.uk/board/forumdisplay.php?f=93)
-   -   Help? Forum (https://www.cableforum.uk/board/showthread.php?t=33707264)

chrispy2000 08-01-2019 18:52

Help? Forum
 
Does anyone on the Virgin help forum know anything?
My tariff is 3Gb + 3Gb free promotional data + plus rollover from last month.
Up until my last refresh at the end of December It showed it all on the app. Then it stopped showing the promotional data. So I put a question on the Virgin help forum. I received the reply
"Apologies for any confusion here. Unfortunately this does not show any promotional data we add as this is separate to the tariff itself."
I replied that it had done until my last refresh.
To this they said.
"When our app was updated this was removed. I apologise again for the inconvenience this has caused."
I said. The app was updated 3 months ago and it only changed last month, not only that the app know shows it again and added a screen capture of the screen showing all 3.

Do they actually know what there talking about


All times are GMT +1. The time now is 12:27.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.