Automatic compensation for broadband users goes live
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Re: Automatic compensation for broadband users goes live
I wonder if they compensate if a customer only gets 1/2 their advertised speed, probably very unlikely but maybe it will make VM pull their finger out and speed up fixing it as it would prove expensive for them.
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Re: Automatic compensation for broadband users goes live
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https://www.ofcom.org.uk/phones-tele...codes-practice https://www.virginmedia.com/shop/broadband/speeds.html |
Re: Automatic compensation for broadband users goes live
Just thinking of all those new customers waiting for construction work to be completed before they can be connected. Will they be entitled to compensation before they have even become customers?
Could it lead to a lot more properties being declared unserviceable rather than VM risk a long delay? |
Re: Automatic compensation for broadband users goes live
I have a feeling that this will mostly benefit those customers on fibre over the Openreach network.
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Re: Automatic compensation for broadband users goes live
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https://www.virginmedia.com/help/automatic-compensation |
Re: Automatic compensation for broadband users goes live
The big problem a lot of people are going to get relates to this - £8 per day for a total loss of service after 2 full working days from registering the loss of service to us
So many people loose a service and think somebody else will report it and the provider can see it - and so it doesn't get fixed. You see issues raised in the forums all the time where people are complaining about the loss of a service or issues with it - but it is too much trouble to dial 150 and report it. |
Re: Automatic compensation for broadband users goes live
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Re: Automatic compensation for broadband users goes live
Exactly - I always report a fault straight away but it seems to be a lot of effort for some people.
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Re: Automatic compensation for broadband users goes live
I've seen posts that say that customers are reluctant to phone CS due to various issues and/or ask when they will be more likely to get someone from the UK to answer.
Maybe that's why?? |
Re: Automatic compensation for broadband users goes live
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If you’ve lost a service, you want it fixed, and you want to report it - if not, you can’t blame anyone. |
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I usually call a British CS agent. |
Re: Automatic compensation for broadband users goes live
I call immediately, and I'm often told I am the first to report a problem in the area. An hour or so later up pops "area network problem, techs on their way". So is there a critical mass of complaints required to tip them into action?
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