Re: 600mb tier rollout
 

In 11 years of being a service tech I've never had that issue, it's always been the customers equipment or setup causing the slow speed

Re: 600mb tier rollout
 

The router has Speedtest built in and was showing the same speeds as my laptop. An engineer came out and seemed happy that the results were correct.

Re: 600mb tier rollout
 

any upgrades planned for lower tiers ? 200mb and 100mb??

Re: 600mb tier rollout
 

TBH I am surprised they haven't announced speed upgrades for the lower tier as VM have always done decent speed increases normally along side a price increase.

Re: 600mb tier rollout
 

Have they actually announced speed upgrades for anyone? I’m on oomph and still on 500 even though 600 has been available here for ages, no sign of an upgrade for me.

Re: 600mb tier rollout
 

About 2 months ago I had a call from VM saying as I've been with them for over 19 years I'm getting 500meg for free.

But nothing happened, so I call 150 thinking it was a scam call, but they couldn't help as I was the account hold nor knew the password, I mentioned a LPA, and they gave me another number, that was able to help, they said nothing had been entered into the system and flagged it as a possible scam.

They told me to send the LPA to the Exec team, which I did.

A month ago a woman there called me back and helped out and at the same time reduced our bill from £170 to £120, but when we got the bill yesterday it was the same amount.

This morning I called 150 and the guy there sorted it out and upgraded us to the Ultimate Oomph, so I'm on 600meg, buy my laptop seems to top out at 230meg ish.

So gaming PC will have to come sooner rather than later.

Re: 600mb tier rollout
 

Funnily enough i upgraded to 500mbits two days ago and got my bill reduced by £16/month. My pc is getting 550mbits and my phone maxes out at 430.

Re: 600mb tier rollout
 

Im on 500mb but there are times it dips below 430mb.

Re: 600mb tier rollout
 

Your at the limits for wifi 5 you need wifi 6 routers to go beyond that

Re: 600mb tier rollout
 

I’ve been on 500 for the past couple of years (just upgraded to 600 yesterday) my speeds are normally in the low 200s, never seen above 280.

The engineer came out and said he’d be happy if he could get high 200s. He failed.

My WiFi is consistent at 200-203 which is still a lot faster Thani can get elsewhere so it will have to do.

I got a SamKnows whitebox which will show 160 to the router and 200 to my iPad - go figure!

Re: 600mb tier rollout
 

I am okay atm. I'll get a new router when i upgrade to 1gbit because mine maxes out around 760 ish.

Re: 600mb tier rollout
 

My mate been upgraded to Ultimate oomph bundle but engineer been replaced brand new street cable and hub 4 and connect his Hub 4 to pc lan port with 2.5Gbps and his speed couldn't get over 350Meg (upstream are spot on was fine at 42Meg) as he asked me if he could bring his Hub 4 to my house and try my cable connected to see if it get 630Meg but I told him I don't have cable anymore (not sure if the cable feed are still active and live)

Can he try it at mine or I could be trouble if virgin media think I am using 630 Meg on my cable thinking I could be hacked it?

Also can you advise my mate what is the power level should be on downstream from Hub 4?

Re: 600mb tier rollout
 

I don't know why you are even bothering, everyone is just going to ignore you. For all the uninitiated newbies who are not familiar with you, this is their advanced warning.

Oh, and one last thing :english:

Re: 600mb tier rollout
 

Yawn as this is not about me. It's for my mate

Re: 600mb tier rollout
 

Of course it is, and here we go with the thread hijacking. You know perfectly well how cable technology works and you know that moving a modem from one property to another doesn't magically activate a connection and neither does the modem/cpe determine the provisioned speed for the property or the account holder.