Re: 600mb tier rollout
 

Customer Services can see M600 is available in my area, but can't select it as an option for my account. Is this typical, is there a way around this?

Re: 600mb tier rollout
 

They can't select it yet. Currently only existing Ultimate Oomph customers are being upgraded to M600 where possible.

Any customer in an area that can't yet support M600 and all new Ultimate Oomph customers will still get M500 for now and be upgraded at a later date in line with the original promise:

Re: 600mb tier rollout
 

My internet just went off briefly, came back on and now getting 640 / 42 on speedtest. That's a nice surprise!

https://www.cableforum.uk/images/local/2020/11/5.png

Re: 600mb tier rollout
 

I'll stick with my 1Gb
https://www.speedtest.net/result/10378749949.png

Re: 600mb tier rollout
 

Got mine update a few days ago - kind of wish they hadn't bothered. Might just be coincidence but ever since the update was done, my connection has become inconsistent, download speed is slower than when I was on the 500 service and post RS errors and unstable upstream QAM results have become the norm.

Had someone out from Virgin who was going to monitor things but other than a reset of the Hub, they don't appear to have done much.

Re: 600mb tier rollout
 

although i dont have the omph bundle i still have 500mb standalone, will this be part of the free upgrade to 600mb?

Re: 600mb tier rollout
 

No. The upgrade is for Ultimate Oomph only.

Re: 600mb tier rollout
 

I'm on Ultimate Oomph (500 Mbs) in London (21). Is this something I can look forward to in the near future?

Re: 600mb tier rollout
 

You'll get an upgrade by 31st March 2021. You may get it earlier depending on the situation in your local area.

Re: 600mb tier rollout
 

What speeds do you get on 500? I get about 260 max. They’ve been out and checked everything and said high 200s is the best I’ll get, which isn’t 500!

Re: 600mb tier rollout
 

Thanks for the info, Ben. Hyperoptic has recently cabled my street offering incentives and speeds of 1 Gb.

Re: 600mb tier rollout
 

Same here.

Re: 600mb tier rollout
 

Just noticed I've had the 600 (690) upgrade in LE67.

Re: 600mb tier rollout
 

A pleasant surprise. I've just done a speed test and find that I have been upgraded from 500 Mbs. The test gave me 666.07 (ominous number that) download and 42.59 Mbs upload speeds. I am in London (21 area).

Re: 600mb tier rollout
 

Can I ask what site people use to test their speed. I'm on 500 and if I use speedtest.net I always get a download figure of around 200-250 but if I use sam knows speed test its always around 550.