600mb tier rollout
 

Im wondering if anyone is on this or yet been offered the option?

Thanks.

Re: 600mb tier rollout
 

Not heard anyone on this yet, you would think VIP customers would get 1GB anyway as there isnt much extra cost to VM on this tier

Re: 600mb tier rollout
 

500Mb to 600Mb doesn't require new kit or DOCSIS 3.1

Re: 600mb tier rollout
 

They are handing out sh4s randomly allready

Re: 600mb tier rollout
 

It's not random.

But the point is that all customers currently on Ultimate Oomph with 500Mb will be able to get 600Mb without having to do anything to request it or change their setup. It'll be an automatic change.

At some point in the future then a version of Ultimate Oomph probably will include a D3.1 tier of service,but not until the rollout is in most if not all of the network.

Re: 600mb tier rollout
 

Have had countless 100mb customers been sent them out, what a waste

Re: 600mb tier rollout
 

Again, it's not a waste. Customers who get sent a Hub 4 are getting them because there is a customer and company benefit.

To ensure that it is only when there is a good reason and not a waste, Hub 4 swaps for non Gig1 customers is by targeted invitation only.

Re: 600mb tier rollout
 

Appreciate your opinion but I disagree. From speaking to the customers I go to they are not heavy downloaders, we're happier with their old hub 3 as had no issues and are asking to go back to what they had before as are having dropouts on the hub 4

Re: 600mb tier rollout
 

From what I understand the Hub 4 is being targeted in areas where putting customers onto D3.1 does help with overall network performance, or will do when the area is D3.1 enabled.

Some customers may not see any change if they are as you say not heavy users, others should see an improvement, and there is general benefit for both customers in an area and for Virgin Media's ability to manage the network.

Re: 600mb tier rollout
 

My SH3.0 is one of the original White ones thats how old it is.

Touch wood aslong as it works im happy.

Re: 600mb tier rollout
 

Same model of hub3 here alan, been good as gold but shame on the network being touchy.

Re: 600mb tier rollout
 

They are still being manufactured for VM Ireland:
https://www.virginmedia.ie/customer-...lights-on-hub/

Re: 600mb tier rollout
 

My SH3 rebooted at 5.24pm today and when it came back it had upgraded to 690 down and 44 up.

Attachment 28659

Re: 600mb tier rollout
 

nice, it is funny to see that 600mbits is pretty much 700mbits.

Re: 600mb tier rollout
 

i noticed in the postcode search its saying 600 in green but after rebooting my SH3 and doing a speedtest it is still the same speeds as normal.

Re: 600mb tier rollout
 

Customer Services can see M600 is available in my area, but can't select it as an option for my account. Is this typical, is there a way around this?

Re: 600mb tier rollout
 

They can't select it yet. Currently only existing Ultimate Oomph customers are being upgraded to M600 where possible.

Any customer in an area that can't yet support M600 and all new Ultimate Oomph customers will still get M500 for now and be upgraded at a later date in line with the original promise:

Re: 600mb tier rollout
 

My internet just went off briefly, came back on and now getting 640 / 42 on speedtest. That's a nice surprise!

https://www.cableforum.uk/images/local/2020/11/5.png

Re: 600mb tier rollout
 

I'll stick with my 1Gb
https://www.speedtest.net/result/10378749949.png

Re: 600mb tier rollout
 

Got mine update a few days ago - kind of wish they hadn't bothered. Might just be coincidence but ever since the update was done, my connection has become inconsistent, download speed is slower than when I was on the 500 service and post RS errors and unstable upstream QAM results have become the norm.

Had someone out from Virgin who was going to monitor things but other than a reset of the Hub, they don't appear to have done much.

Re: 600mb tier rollout
 

although i dont have the omph bundle i still have 500mb standalone, will this be part of the free upgrade to 600mb?

Re: 600mb tier rollout
 

No. The upgrade is for Ultimate Oomph only.

Re: 600mb tier rollout
 

I'm on Ultimate Oomph (500 Mbs) in London (21). Is this something I can look forward to in the near future?

Re: 600mb tier rollout
 

You'll get an upgrade by 31st March 2021. You may get it earlier depending on the situation in your local area.

Re: 600mb tier rollout
 

What speeds do you get on 500? I get about 260 max. They’ve been out and checked everything and said high 200s is the best I’ll get, which isn’t 500!

Re: 600mb tier rollout
 

Thanks for the info, Ben. Hyperoptic has recently cabled my street offering incentives and speeds of 1 Gb.

Re: 600mb tier rollout
 

Same here.

Re: 600mb tier rollout
 

Just noticed I've had the 600 (690) upgrade in LE67.

Re: 600mb tier rollout
 

A pleasant surprise. I've just done a speed test and find that I have been upgraded from 500 Mbs. The test gave me 666.07 (ominous number that) download and 42.59 Mbs upload speeds. I am in London (21 area).

Re: 600mb tier rollout
 

Can I ask what site people use to test their speed. I'm on 500 and if I use speedtest.net I always get a download figure of around 200-250 but if I use sam knows speed test its always around 550.

Re: 600mb tier rollout
 

I get about the same. Samknows only gives about 160 but they know there is a fault and have been looking into it for the past few weeks...

Re: 600mb tier rollout
 

I've always used speedtest.net

https://www.cableforum.uk/images/local/2020/11/1.png

Re: 600mb tier rollout
 

I sometimes find the browser can limit the result. If you try the desktop client you may find you get the full 550. That is what happens on my tablet - probably limited by CPU

---------- Post added at 12:57 ---------- Previous post was at 12:56 ----------

I also have that fault. They haven't said much about the nature of the fault but my box hasn't worked properly since I got it a month or so ago

Re: 600mb tier rollout
 

My router has Speedtest built in, Samknows used to send me emails to confirm they were still looking into the problem but haven’t The Virgin engineer said he’d be happy if he could get high 200s. I’m getting low 200s.

Re: 600mb tier rollout
 

Ah I see apologies, my issue is with Samknows rather than the connection, i misunderstood

Re: 600mb tier rollout
 

My issue is also with Samknows as it is showing far less than Speedtest does!

Re: 600mb tier rollout
 

I just got 500Mb installed.

Are they rolling all customers onto the 600 eventually?

Thanks.

Re: 600mb tier rollout
 

Only ultimate Oomph customers

Re: 600mb tier rollout
 

Any idea when? 600 is available in my area but I’ve not been upgraded yet.

Re: 600mb tier rollout
 

I think it is by the end of this month. Mine has just been recently upgraded during Feb (funnily enough got the email confirming it though this weekend)

Re: 600mb tier rollout
 

Thank you.

Re: 600mb tier rollout
 

I’m on Ultimate Oomph, 600Mb is available in my area but I haven’t been upgraded.

My 500 only gives up to 230 at best so I doubt if 600 will make much difference. Unfortunately there is no alternative around here.

Re: 600mb tier rollout
 

The upgrade to 600 won't improve your wi-fi speed unfortunately

Re: 600mb tier rollout
 

My wifi speed isn’t bad, it’s my wired speed I was talking about. When the engineer came out he said he’d be happy if he could get high 200s but failed to improve my speed.

Re: 600mb tier rollout
 

How are you measuring the wire speed? What LAN card?

Re: 600mb tier rollout
 

In 11 years of being a service tech I've never had that issue, it's always been the customers equipment or setup causing the slow speed

Re: 600mb tier rollout
 

The router has Speedtest built in and was showing the same speeds as my laptop. An engineer came out and seemed happy that the results were correct.

Re: 600mb tier rollout
 

any upgrades planned for lower tiers ? 200mb and 100mb??

Re: 600mb tier rollout
 

TBH I am surprised they haven't announced speed upgrades for the lower tier as VM have always done decent speed increases normally along side a price increase.

Re: 600mb tier rollout
 

Have they actually announced speed upgrades for anyone? I’m on oomph and still on 500 even though 600 has been available here for ages, no sign of an upgrade for me.

Re: 600mb tier rollout
 

About 2 months ago I had a call from VM saying as I've been with them for over 19 years I'm getting 500meg for free.

But nothing happened, so I call 150 thinking it was a scam call, but they couldn't help as I was the account hold nor knew the password, I mentioned a LPA, and they gave me another number, that was able to help, they said nothing had been entered into the system and flagged it as a possible scam.

They told me to send the LPA to the Exec team, which I did.

A month ago a woman there called me back and helped out and at the same time reduced our bill from £170 to £120, but when we got the bill yesterday it was the same amount.

This morning I called 150 and the guy there sorted it out and upgraded us to the Ultimate Oomph, so I'm on 600meg, buy my laptop seems to top out at 230meg ish.

So gaming PC will have to come sooner rather than later.

Re: 600mb tier rollout
 

Funnily enough i upgraded to 500mbits two days ago and got my bill reduced by £16/month. My pc is getting 550mbits and my phone maxes out at 430.

Re: 600mb tier rollout
 

Im on 500mb but there are times it dips below 430mb.

Re: 600mb tier rollout
 

Your at the limits for wifi 5 you need wifi 6 routers to go beyond that

Re: 600mb tier rollout
 

I’ve been on 500 for the past couple of years (just upgraded to 600 yesterday) my speeds are normally in the low 200s, never seen above 280.

The engineer came out and said he’d be happy if he could get high 200s. He failed.

My WiFi is consistent at 200-203 which is still a lot faster Thani can get elsewhere so it will have to do.

I got a SamKnows whitebox which will show 160 to the router and 200 to my iPad - go figure!

Re: 600mb tier rollout
 

I am okay atm. I'll get a new router when i upgrade to 1gbit because mine maxes out around 760 ish.

Re: 600mb tier rollout
 

My mate been upgraded to Ultimate oomph bundle but engineer been replaced brand new street cable and hub 4 and connect his Hub 4 to pc lan port with 2.5Gbps and his speed couldn't get over 350Meg (upstream are spot on was fine at 42Meg) as he asked me if he could bring his Hub 4 to my house and try my cable connected to see if it get 630Meg but I told him I don't have cable anymore (not sure if the cable feed are still active and live)

Can he try it at mine or I could be trouble if virgin media think I am using 630 Meg on my cable thinking I could be hacked it?

Also can you advise my mate what is the power level should be on downstream from Hub 4?

Re: 600mb tier rollout
 

I don't know why you are even bothering, everyone is just going to ignore you. For all the uninitiated newbies who are not familiar with you, this is their advanced warning.

Oh, and one last thing :english:

Re: 600mb tier rollout
 

Yawn as this is not about me. It's for my mate

Re: 600mb tier rollout
 

Of course it is, and here we go with the thread hijacking. You know perfectly well how cable technology works and you know that moving a modem from one property to another doesn't magically activate a connection and neither does the modem/cpe determine the provisioned speed for the property or the account holder.

Re: 600mb tier rollout
 

When I upgraded from 500 to 600 my WiFi speed went from 200 to about 275 on my netgear nighthawk router.
Just got my ASU’s RT-AX88U and am now getting >650 on WiFi.
I’m happy with that ��

Re: 600mb tier rollout
 

It shouldnt make any difference at all. Zero, zilch nadda.

Re: 600mb tier rollout
 

When I was on 500 I consistently got 200, sometimes as high as 203, very rarely anything different.

I upgraded to 600 and consistently got 275 ish.

Maybe it shouldn’t but the speed increase I was showing happened when I upgraded to 600 with no other changes at my end.

Re: 600mb tier rollout
 

Be careful what you wish for…

With my netgear router I got a max of 275, but I live in a town house. My router is in the study on the ground floor, my lounge is on the first floor and bedroom on the second floor.

With the netgear nighthawk I got 275 throughout the house.

With my ultrafast ASU’s I get 655 in the study, 270ish in the lounge and in the bedroom? 150ish if I can get a connection.

I think I’ll have to go back to the nighthawk.