Virgin Media fined £7 million
Virgin have been handed a hefty fine for overcharging customers who ended their contract early
https://www.bbc.co.uk/news/business-46233110 |
Re: Virgin Media fined £7 million
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VMs disconnection fees always have been unfair, particularly if moving and VM can't provide the service in a new area. |
Re: Virgin Media fined £7 million
No surprise here then... I only wish the customers are compensated.
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Re: Virgin Media fined £7 million
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I'd expect to have outstanding monthly payments multiplied by remaining minimum term, with some dispensation for moving out of a serviced area. |
Re: Virgin Media fined £7 million
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Re: Virgin Media fined £7 million
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Re: Virgin Media fined £7 million
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People who move often have no choice about the matter and of those that do, it is unreasonable to expect them to take VM into account when assessing the suitability of a new property. |
Re: Virgin Media fined £7 million
If people sell or decide to move then that's not VMs issue.
You take the contract and then move to a non cable area, you are effectivelybreakibg the contract. When you move and are able to carry on, you likely start a new full contract at the new address. As they allow you to cancel the existing contract due to taking a new one. |
Re: Virgin Media fined £7 million
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Anyway, seems the courts take a dim view of VMs practices. |
Re: Virgin Media fined £7 million
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Many people move simply because they have no choice e.g. their house is being repossessed, their Housing Benefit has been cut, their assured shorthold tenancy has come to an end or their landlord has given them notice to quit. When looking at new properties, I think that whether VM can service them will be well below more important matters like the crime rate, what the schools are like etc. |
Re: Virgin Media fined £7 million
Actually, the court’s decision had nothing to do with VM charging people for leaving a premise before their contract was up, it was to do with VM charging the customers more than had been agreed initially.
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Re: Virgin Media fined £7 million
£7 Million Fine for VM, that's another price rise on the horizon then.
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Re: Virgin Media fined £7 million
VM will charge the maximum that the market (or individual) will stand, regardless of their other expenses. Having said that, they probably will try to pass this fine onto their customers.
When prices go up I decide how much i'm prepared to pay and get in touch with them and if they meet my expectations I stay (which has worked so far, although some do give people the runaround). |
Re: Virgin Media fined £7 million
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Re: Virgin Media fined £7 million
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Also you would be surprised what people find important these days, broadband speed is one of those. There is a ADSL/FTTC provider I know very well and if you move and they can't give you the same speed or better if you move, will not charge any early termination fees. In this VM case though it was also mobile ETFs and not just the home services as EE were also fine a large sum. |
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