Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
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I have only threatened them with legal action once (though an out of court settlement was reached) after the issues I suffered when they left confidential customer information for all to see on the internet: https://www.bbc.co.uk/news/business-51760510 |
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
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Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
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I've also been sent this link by someone that others may find useful too: https://customerserviceaction.com/co...TlRcXGyJYOq0MI ---------- Post added at 17:54 ---------- Previous post was at 17:50 ---------- Quote:
If nothing is done by the end of this week it will have been a month without services, so I think I could leave due to their breach of contract, but will have to check with our legal people first. ---------- Post added at 17:57 ---------- Previous post was at 17:54 ---------- Quote:
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Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
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Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
When did Ofcom start dealing with individual’s problems?
From Ofcom website: “ We don’t handle: individual disputes between you and your home phone, broadband or mobile provider - they will be dealt with via an ADR scheme;” |
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
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Ofcom would like anybody affected by the way that Virgin Media are treating customers to complete this form: https://ofcomforms.secure.force.com/...mCCTMonitoring Any particularly incidents of bad behaviour and matters of compliance are especially welcome. The more evidence they have, the better. Virgin Media aren't in their good books after being the only company to refuse to sign a good practice agreement. In an unprecedented move, Ofcom went onto live TV and advised unhappy customers to switch suppliers.. Virgin Media is currently at the top of the list for being the most complained about Pay TV supplier and It's easy to see why. |
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
I've had a VM customer retentions employee mis-sell me a package, with half the stated speeds, for a higher cost, with a SIM card I didn't even need. It took me months to get this fixed, they did not respond to my 5 letters, and in the end I had to raise the complaint with CISAS. On the very last day of CISAS's deadline, they finally responded to the CISAS complaint and resolved everything.
Now just 54 days later Virgin have reneged on their own resolution, upped my price, and cut my broadband speeds. https://www.cableforum.uk/board/show...8#post36037028 I'm reaching the end of my tether with these incompetent tw*ts. |
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
I'm being totally honest here, I've never had a problem with the CS of Virgin Media, I've always found them to be very helpful anytime that I have called them, it certainly helps when you are polite.
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Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
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Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
I’ve had differing experiences, but mostly good - perseverance, patience, and politeness (no matter how frustrated you feel), usually pays off.
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Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
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Use speaker mode, or get a headset ... sheesh. |
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
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I've been a customer for years and years, and had the same experience as you, the support has always sorted out any complaint I had and I've always had a technician within a few days. No complaints, until COVID happened, then Virgin's customer service went off a cliff. Since then they've used it as an excuse to provide woeful customer service. |
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
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'Customer Service has been a problem for a while, this article is from April 2017 but things have become much worse since then (even before Covid): https://www.cableforum.uk/article/57...t-virgin-media The horror stories all over Twitter, Facebook and VM's own forum show that problems relating to customer service are very widespread. Hopefully if/when the merger with O2 goes ahead it will be given a radical shake up, It's hard to see how it could get any worse.' |
Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
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