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Nemesis 14-07-2004 13:04

CF receive broadband speed upgrade Dates
 
http://www.cableforum.co.uk/article/...-upgrade-dates

:D

Jon M 14-07-2004 13:07

Re: CF receive upgrade Dates
 
:D <- indeed

poolking 14-07-2004 13:36

Re: CF receive broadband speed upgrade Dates
 
shouldn't that be 300/750/1.5? :D

Nemesis 14-07-2004 13:39

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by poolking
shouldn't that be 300/750/1.5? :D

Corrected ... thanks :tu:

poolking 14-07-2004 13:40

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Nemesis
Corrected ... thanks :tu:

Your welcome. :)

jtwn 14-07-2004 13:41

Re: CF receive broadband speed upgrade Dates
 
Great :clap:

Hopefully my area will be good enough for an immediate update :)

th'engineer 14-07-2004 14:16

Re: CF receive broadband speed upgrade Dates
 
If you refer to the previous thread have you known me ever wrong about dates ist august 150,600k 1st september 1meg.:angel:

Just remember where you saw it first

Remember i have quite a few contacts :D

APS 14-07-2004 14:28

Re: CF receive broadband speed upgrade Dates
 
Anyone know if the NTL Business Essentials Samsung cable modems will get a similar upgrade too...and at the same time?

APS

Neil 14-07-2004 14:35

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by APS
Anyone know if the NTL Business Essentials Samsung cable modems will get a similar upgrade too...and at the same time?

APS

I think the upgrade only applies to residential customers.

cookie_365 14-07-2004 19:47

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Nemesis

Yippee! So what are we going to post wild speculation about now ? ;)

mmm 14-07-2004 20:09

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by cookie_365
Yippee! So what are we going to post wild speculation about now ? ;)

What's going to happen when about upstream speed?

How good really is ADSL 512/256? If you look in detail the ISPs seem to qualify the 256 up as beween 64 and 256...

paulyoung666 14-07-2004 20:12

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by mmm
What's going to happen when about upstream speed?

How good really is ADSL 512/256? If you look in detail the ISPs seem to qualify the 256 up as beween 64 and 256...


ehhhhhhhhhhhhh :confused:

the uploads are staying the same , arent they :erm:

Mick 14-07-2004 20:14

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by cookie_365
Yippee! So what are we going to post wild speculation about now ? ;)

Hmm, I dunno! Feeling quite peachey, oops sorry quite peeky at all this news of upgrades. :cool: ;)

Tezcatlipoca 14-07-2004 20:15

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by paulyoung666
ehhhhhhhhhhhhh :confused:

the uploads are staying the same , arent they :erm:


Yep - as far as anyone knows / has said.


The original speed increase thread had various posts from more than one NTL associate, all saying that only the download speeds are being increased - no upload increase.

kronas 14-07-2004 20:25

Re: CF receive broadband speed upgrade Dates
 
*rubs his hands at the prospect of a speed increase happening on august the 1st

:D :D

poolking 14-07-2004 20:25

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by cookie_365
Yippee! So what are we going to post wild speculation about now ? ;)

NTL doing a line in T-Shirts, pens, pencils etc.. :D

paulyoung666 14-07-2004 20:27

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by kronas
*rubs his hands at the prospect of a speed increase happening on august the 1st

:D :D


thought you went over to the other side a while ago :confused:

kronas 14-07-2004 20:28

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by paulyoung666
thought you went over to the other side a while ago :confused:

nah i did post in the thread that i left, the speeds were not up to scratch for 2mbit.

cant beat a good service from NTL :)

i still had my cable line incase it did go wrong, which it did.

paulyoung666 14-07-2004 20:31

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by kronas
nah i did post in the thread that i left, the speeds were not up to scratch for 2mbit.

cant beat a good service from NTL :)

i still had my cable line incase it did go wrong, which it did.



fair play :D :D :D :D

kronas 14-07-2004 20:35

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by paulyoung666
fair play :D :D :D :D

to drag this back on topic when are we having 3mbit ? ;) :p: :D

th'engineer 14-07-2004 20:42

Re: CF receive broadband speed upgrade Dates
 
Just seen an advert on TV about AOL being unlimited for £19.99 a month is that better value than NTL

ntlgood1 14-07-2004 20:49

Re: CF receive broadband speed upgrade Dates
 
aol 19.99 is for 256kb service

Paul 14-07-2004 20:51

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by th'engineer
Just seen an advert on TV about AOL being unlimited for £19.99 a month is that better value than NTL

Can we stay on topic please. :)

th'engineer 14-07-2004 21:10

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Pem
Can we stay on topic please. :)

Sorry:angel:

mmm 14-07-2004 21:33

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Tezcatlipoca
Yep - as far as anyone knows / has said.


The original speed increase thread had various posts from more than one NTL associate, all saying that only the download speeds are being increased - no upload increase.

Do you think 750/128 is good enough to compete with 512/256?

I wonder when BT will advertise against this or Telewest will up theirs, either/both kicking ntl into another round of upgrades.

mmm 14-07-2004 21:35

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by th'engineer
Just seen an advert on TV about AOL being unlimited for £19.99 a month is that better value than NTL

Can you use a router for home-working with AOL yet? Or is is restricted to single PC USB connection?

homealone 14-07-2004 21:40

Re: CF receive broadband speed upgrade Dates
 
hmmm - not to have a go, but I will be very surprised if everyone gets the increase on August 1st , more like some will, beginning the 1st of August & rolled out from there.

Like I said, thats not a dig, I just think there may be more involved than something akin to a guy stood next to a big red button, about to say "I now declare this speed increase operational" ;)

I hope I'm wrong, but I think it might be a mistake to anticipate too much and end up ranting that ntl don't keep their (still at this point alleged, don't forget) word. :shrug:

ppolo99 14-07-2004 21:40

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by kronas
*rubs his hands at the prospect of a speed increase happening on august the 1st

:D :D

/me copies kronas :D

paulyoung666 14-07-2004 21:42

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by ppolo99
/me copies kronas :D


sorry but i am with homealone on this , i cant see everyone getting the speed increase as of midnight whenever :erm:

kronas 14-07-2004 21:52

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by paulyoung666
sorry but i am with homealone on this , i cant see everyone getting the speed increase as of midnight whenever :erm:

it depends really, the rollout may occour in most areas, with some left until later... it depends on the maintainence windows, i guess we will have to keep an eye out on the service status :)

Munkeh 14-07-2004 22:02

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Neil
I think the upgrade only applies to residential customers.

Business customers will hopefully get their upgrade the week before the residential customers, all being well and good :D

kronas 14-07-2004 22:05

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Munkeh
Business customers will hopefully get their upgrade the week before the residential customers, all being well and good :D

lucky ******* :mad: :Peace: :p: :D

Munkeh 14-07-2004 22:05

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by kronas
it depends really, the rollout may occour in most areas, with some left until later... it depends on the maintainence windows, i guess we will have to keep an eye out on the service status :)

Should take about 5 days.

kronas 14-07-2004 22:07

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Munkeh
Should take about 5 days.

*ponders if his area will be one of the first. :p:

Stop It 14-07-2004 22:11

Re: CF receive broadband speed upgrade Dates
 
Oh My god, A date, and note, it isnt late summer well, nearly mid summer, ish (dont hit me with that) (apart from unlucky STB 1Meg'ers) WOOHOO! :D

Salu 14-07-2004 23:13

Re: CF receive broadband speed upgrade Dates
 
I'd rather have a cheaper 1mb with 256 upload than 1.5MB at £38.

kronas 15-07-2004 00:35

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Salu
I'd rather have a cheaper 1mb with 256 upload than 1.5MB at £38.


cant please everyone, the price increase was proberbly a con anyway.

carlingman 15-07-2004 00:50

Re: CF receive broadband speed upgrade Dates
 
Ah i bet there this is a get of jail card in here somewhere.

Like the 1st August 200?

No we really meant 2005 etc.

:D

Psychotext 15-07-2004 14:01

Re: CF receive broadband speed upgrade Dates
 
Time to downgrade to the 600k service. I am not happy about those dates. First they make 1mb users pay more then they make them wait another month over the 600k users for the speed bump.

Bad show NTL! :mad:

quadplay 15-07-2004 15:39

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Psychotext
Time to downgrade to the 600k service. I am not happy about those dates. First they make 1mb users pay more then they make them wait another month over the 600k users for the speed bump.

Bad show NTL! :mad:

Read the story again. The delay in 1Mb upgrades is only for STB users, and it's because STBs have to be replaced to a newer model if they are to handle 1.5Mb. SACM users will all be upgraded at the same time, whatever their current service level (depending on area). Being in Cardiff, you're using a SACM, and so (assuming the details in the news story are correct) will be upgraded at the same time as everyone else in your area.

Psychotext 15-07-2004 16:02

Re: CF receive broadband speed upgrade Dates
 
Doh... that's what I get for just skimming the story. Thanks for the clarification. * slaps forehead *

madcap 15-07-2004 20:33

Re: CF receive broadband speed upgrade Dates
 
bah! i gotta wait an extra month for my STB speed upgrade and on that note I havn't actually heard from CS yet to arrange a date for my new box. (got the letter bout 3-4 weeks ago)

grindkid25 16-07-2004 11:49

Re: CF receive broadband speed upgrade Dates
 
and only about 2 and a half weeks to wait :)

trebor 16-07-2004 12:41

Re: CF receive broadband speed upgrade Dates
 
good news, but I will still wait for it to happen before I get excited, this is NTL we're talking about ;)

can somebody refresh my memory as to why the 600k service isn't having a 50% increase? I can see it spaces the tiers evenly but it doesn't seem very fair unless there is a price cut due, to compensate, which I doubt.

orangebird 16-07-2004 13:06

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by trebor
good news, but I will still wait for it to happen before I get excited, this is NTL we're talking about ;)

can somebody refresh my memory as to why the 600k service isn't having a 50% increase? I can see it spaces the tiers evenly but it doesn't seem very fair unless there is a price cut due, to compensate, which I doubt.

You're getting a 25% increase for nothing - and your tier wasn't previously affected by the price rises either - pray tell, what is not 'fair' about that?? :shrug:

Wolf 16-07-2004 13:15

Re: CF receive broadband speed upgrade Dates
 
I should imagine Wales will be last to get the increase. Ah yes we almost forgot about those guys who get less pay and house prices are going mad.

orangebird 16-07-2004 13:22

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Wolf
I should imagine Wales will be last to get the increase. Ah yes we almost forgot about those guys who get less pay and house prices are going mad.


?? Did McCains relocate to your shoulder???

Wales will be getting the upgrade a little later - but only as late as the rest of the Langley platform subscribers...

:notopic: And believe me, it's not just Wales that has crap wages and ridiculous house prices, north Hampshire is just as bad... :rolleyes:

trebor 16-07-2004 14:26

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by orangebird
You're getting a 25% increase for nothing - and your tier wasn't previously affected by the price rises either - pray tell, what is not 'fair' about that?? :shrug:

:confused: some customers get 25% some get 50% :confused:
I hope you never get jury duty if you think that's fair.

so do you know why NTL gave away unequal increases :rolleyes:

orangebird 16-07-2004 14:32

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by trebor
:confused: some customers get 25% some get 50% :confused:
I hope you never get jury duty if you think that's fair.

so do you know why NTL gave away unequal increases :rolleyes:


How about the 150K peeps who are getting a 100% increase - want to whinge about that? :rolleyes:

Getting cancer isn't fair, getting runover by a bus isn't fair. Getting a speed increase for free (regardless of %age) is fair. Bloody grow up.

paulyoung666 16-07-2004 15:52

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by orangebird
How about the 150K peeps who are getting a 100% increase - want to whinge about that? :rolleyes:

Getting cancer isn't fair, getting runover by a bus isn't fair. Getting a speed increase for free (regardless of %age) is fair. Bloody grow up.



:Yikes: :Yikes: :Yikes:

you gotta good point though , vote with your feet if you are not happy ;)

orangebird 16-07-2004 15:57

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by paulyoung666
:Yikes: :Yikes: :Yikes:

you gotta good point though , vote with your feet if you are not happy ;)

Diplomacy never was a strong point of mine. Neither is patience, or suffering fools gladly. And I make no apologies for any of it. :)

Yep, true too, you can always vote with your feet.

'So, sir/madam, why did you choose to leave ntl?'

'Because they didn't give enough away for free. It's not fair, he/she got more than me!' :cry: :rolleyes:

Simply Gray 16-07-2004 19:25

Re: CF receive broadband speed upgrade Dates
 
The McAffee Internet Connection Speedometer indicates that I am only getting 317.04 Kbps on my 1 Meg connection. Does that mean from 1st September might get 475kbps?

paulyoung666 16-07-2004 19:28

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Simply Gray
The McAffee Internet Connection Speedometer indicates that I am only getting 317.04 Kbps on my 1 Meg connection. Does that mean from 1st September might get 475kbps?


if you are only getting that then i would be complaining :erm: try this speedtest and post the results back for the peeps to look at :)

Lew 16-07-2004 19:51

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by trebor
:confused: some customers get 25% some get 50% :confused:
I hope you never get jury duty if you think that's fair.

so do you know why NTL gave away unequal increases :rolleyes:

[img]Download Failed (1)[/img]

kronas 16-07-2004 19:53

Re: CF receive broadband speed upgrade Dates
 
orangebird one thing that amazes me, we (my family) have been NTL customers since (cabletel for a few years till it was taken over) 1998. not one day have i recieved a phone call giving me an incentive to either take up services or give me a discount.

now sky have offered me products at discounted prices on a few occasions. we have been sky digital customers since 2000-2001

now whos talking about loyalty ? SKY may increase prices but so do others...

NTL missed oppertunties for revenue and are creating more disgruntled customers...

Kneebs 16-07-2004 20:57

Re: CF receive broadband speed upgrade Dates
 
Well, I got a call from an NTL engineer late this afternoon, to say he'd be round tomorrow afternoon to swap my STB for the nice samsung one..... :eeek: :D

Bill C 16-07-2004 21:13

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Kneebs
Well, I got a call from an NTL engineer late this afternoon, to say he'd be round tomorrow afternoon to swap my STB for the nice samsung one..... :eeek: :D

So free speed increase and a new settop. Must be the silly season :)

th'engineer 16-07-2004 21:57

Re: CF receive broadband speed upgrade Dates
 
are these samsungs about round here yet:)

BBKing 16-07-2004 22:28

Re: CF receive broadband speed upgrade Dates
 
Yup - been out and about on the Bromley network since the end of last year.

Bill C 17-07-2004 00:04

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by th'engineer
are these samsungs about round here yet:)

The question i would ask next is are you on 1 meg if you are then you will get one, If not i think its time you upgraded :).


Bill

th'engineer 17-07-2004 00:18

Re: CF receive broadband speed upgrade Dates
 
I suppose i asked for that :p: thanks BILL & TOM :angel:

Bill C 17-07-2004 01:14

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by th'engineer
I suppose i asked for that :p: thanks BILL & TOM :angel:

Yes you did :)

carlingman 17-07-2004 03:50

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by orangebird
How about the 150K peeps who are getting a 100% increase - want to whinge about that? :rolleyes:

Getting cancer isn't fair, getting runover by a bus isn't fair. Getting a speed increase for free (regardless of %age) is fair. Bloody grow up.

Typical NTL response there is resorting to insults by accusing someone to grow up.

Have you not familiarised yourself with the T&Cs here.

:dunce: Silly me of course you have.

And where your part of the next quote about cancer comes who knows.

Dam and there was me thinking this thread was about speed increases not your chances of getting hit by a bus or developing cancer.

I suppose typical reaction then from your first post in this thread

Quote:

Originally Posted by orangebird
You're getting a 25% increase for nothing - and your tier wasn't previously affected by the price rises either - pray tell, what is not 'fair' about that?? :shrug:

Hmm screw everyone else as long as someone is happy.

Then followed by this †“

Quote:

Originally Posted by orangebird
Diplomacy never was a strong point of mine. Neither is patience, or suffering fools gladly. And I make no apologies for any of it. :)

Yep, true too, you can always vote with your feet.

'So, sir/madam, why did you choose to leave ntl?'

'Because they didn't give enough away for free. It's not fair, he/she got more than me!' :cry: :rolleyes:

I guess most NTL employees follow your stance then with the diplomacyand tact side or patience as they too seem not to care about the customer.

As for your signature as to how the hell did I get 10 balls †“

Well to me it is obvious because of the caring and helpful assistance you give here but this obviously this seems to wander determined by your mood.

:D

Now to somehow drag this back to the topic by increasing the speeds, this is not really giving the customer extra only making up for the shortfall that already exists.

:)

Feenix 17-07-2004 04:00

Re: CF receive broadband speed upgrade Dates
 
handbags at dawn?

Bill C 17-07-2004 09:18

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by carlingman

Then followed by this †“

I guess most NTL employees follow your stance then with the diplomacyand tact side or patience as they too seem not to care about the customer.


:)

Who are you to say anyone is uncaring. How can you say that of someone you have not met.

How can you say its not giving something back, even if it is only 25% thats something. Now if you have a problem with your service have you reported this to faults. Then you can make up your shortfall as you put it :rant:

th'engineer 17-07-2004 11:07

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Bill C
Who are you to say anyone is uncaring. How can you say that of someone you have not met.

How can you say its not giving something back, even if it is only 25% thats something. Now if you have a problem with your service have you reported this to faults. Then you can make up your shortfall as you put it :rant:

Quite agree with your rant bill can not tar everyone with the same brush and Orangebird does help customers she is a great girl . Shes not bad looking too:romance:

poolking 17-07-2004 12:15

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by th'engineer
Quite agree with your rant bill can not tar everyone with the same brush and Orangebird does help customers she is a great girl . Shes not bad looking too:romance:

Any photos? :D

etccarmageddon 17-07-2004 12:39

Re: CF receive broadband speed upgrade Dates
 
oh give over!!!

magpie 17-07-2004 13:40

Re: CF receive broadband speed upgrade Dates
 
For people complaining that the percentages aren't equal, try thinking about it like this:


orig speed...new speed....orig price...new price....speed inc....price inc

128K.........300K......... £14.99.......Ãâ₠¬Å¡Ãƒâ€šÃ‚£17.99.......134%.........20%
512K.........750K......... £24.99.......Ãâ₠¬Å¡Ãƒâ€šÃ‚£24.99.......46%..........0%
1MB..........1.5MB........ £34.99*......Ãâ₠¬Å¡Ãƒâ€šÃ‚£37.99.......50%..........9%


Interesting, no? The bronze service has the biggest price increase, but also the biggest speed increase. The gold service has just under half the price increase, and a little under half the speed increase (seems pretty fair). The silver service, which people seem to be moaning about, has an increase almost the same as the gold service with NO price increase - in terms of value, you're easily getting the best deal!

* I ignored the very original price of fifty quid as being an introductory thing (+ it screws up the maths!)

Stop It 17-07-2004 14:35

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by magpie
For people complaining that the percentages aren't equal, try thinking about it like this:


orig speed...new speed....orig price...new price....speed inc....price inc

128K.........300K......... £14.99.......Ãâ₠¬Å¡Ãƒâ€šÃ‚£17.99.......134%.........20%
512K.........750K......... £24.99.......Ãâ₠¬Å¡Ãƒâ€šÃ‚£24.99.......46%..........0%
1MB..........1.5MB........ £34.99*......Ãâ₠¬Å¡Ãƒâ€šÃ‚£37.99.......50%..........9%


Interesting, no? The bronze service has the biggest price increase, but also the biggest speed increase. The gold service has just under half the price increase, and a little under half the speed increase (seems pretty fair). The silver service, which people seem to be moaning about, has an increase almost the same as the gold service with NO price increase - in terms of value, you're easily getting the best deal!

* I ignored the very original price of fifty quid as being an introductory thing (+ it screws up the maths!)

Well said, maybe the 600k users cant remember the fact they already got 1 speed upgrade for free (From 512k to 600) when the 1MB didnt, what goes around...

badnbusy 17-07-2004 15:20

Re: CF receive broadband speed upgrade Dates
 
http://www.ntl.com/locales/ie/en/ath...net_cable.html

It actually says that ntl are offering the new updated speeds from 31 Aug 2004!

Does this in fact mean that us here in the UK will probably be around that time, and not on the 1st August as previously thought?

Bill C 17-07-2004 16:06

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by badnbusy
http://www.ntl.com/locales/ie/en/ath...net_cable.html

It actually says that ntl are offering the new updated speeds from 31 Aug 2004!

Does this in fact mean that us here in the UK will probably be around that time, and not on the 1st August as previously thought?

I know which one i will get my update on and it's not that date ;)

Stop It 17-07-2004 16:28

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by badnbusy
http://www.ntl.com/locales/ie/en/ath...net_cable.html

It actually says that ntl are offering the new updated speeds from 31 Aug 2004!

Does this in fact mean that us here in the UK will probably be around that time, and not on the 1st August as previously thought?

Thats NTL Ireland, check prices, EUROS ,:P and (as I hope) the speed does go up on 1st August, its getting pretty close, and NTL havent officially announced it yet, come on lads, you know you wanna :p

Kneebs 17-07-2004 16:45

Re: CF receive broadband speed upgrade Dates
 
Well, the installer type bloke turned up early .... :Yikes: , and I've now got one of the samsung boxes, albeit without audio outputs on the back. bugger.

Ah well, at least it now matches everything else :)

Talking to the guy who fitted it, he reckons he's got over a hundred to swap out in sunderland alone, and for today, gets paid a tenner per box.....this doubles to £20 per box swapped tomorrow :Yikes::Yikes:

paulyoung666 17-07-2004 17:43

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Kneebs
Well, the installer type bloke turned up early .... :Yikes: , and I've now got one of the samsung boxes, albeit without audio outputs on the back. bugger.

Ah well, at least it now matches everything else :)

Talking to the guy who fitted it, he reckons he's got over a hundred to swap out in sunderland alone, and for today, gets paid a tenner per box.....this doubles to £20 per box swapped tomorrow :Yikes::Yikes:

can you not get a scart cable with audio breakout leads built into it :)


maplin is a good place to start , or believe it or not b&q do them as well :erm:

icanadvise 17-07-2004 17:51

Re: CF receive broadband speed upgrade Dates
 
Its a real shame the "trusted source" gave out the wrong info any1 in the know knew that 1st August couldnt be the date 3 weeks ago - Harmony Launch schedules won't allow the 1st. Maybe they should check agian

etccarmageddon 17-07-2004 17:59

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by icanadvise
Its a real shame the "trusted source" gave out the wrong info any1 in the know knew that 1st August couldnt be the date 3 weeks ago - Harmony Launch schedules won't allow the 1st. Maybe they should check agian


all indications are that it will be the 1st august or there abouts.

Kneebs 17-07-2004 18:25

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by paulyoung666
can you not get a scart cable with audio breakout leads built into it :)


maplin is a good place to start , or believe it or not b&q do them as well :erm:

i know - i had to look twice when i saw network cards, cables, routers etc in our local b&q !!! :)

Ignition 17-07-2004 19:42

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by icanadvise
Its a real shame the "trusted source" gave out the wrong info any1 in the know knew that 1st August couldnt be the date 3 weeks ago - Harmony Launch schedules won't allow the 1st. Maybe they should check agian

In my not so humble opinion it's a shame the 'trusted source' commented at all, and bloody negligent besides. Those of us who see how much work is being done to make sure all is ready for this uplift will know that things can and do go wrong, and if it had been delayed thousands of people would have moaned like crazy and hammered the phone lines thanks to a single pair of loose lips. :mad:

I just hope for whatever reason it doesn't slip now that Mr 'what NDA, O the one that says P45 if caught giving info away' blabbed. This is the reason the dates were vague due to quantity of work to be done to be safe and if whoever did this understood that rather than getting the info from either a team brief or overhearing a conference call or something they would have kept their big mouth shut :mad: :mad:

*and breeeeeeeathe* :angel:

toytown 17-07-2004 19:58

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by etccarmageddon
all indications are that it will be the 1st august or there abouts.

I dont believe this is the correct date, the 1st of August is a Sunday. For a change like this you would want support people etc on call and that costs a lot of money on a sunday. Surely out of all the days in the week the sunday would be the worst, thats why i dont believe this is the correct date.

Stop It 17-07-2004 20:35

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by JustAnotherN00b
In my not so humble opinion it's a shame the 'trusted source' commented at all, and bloody negligent besides. Those of us who see how much work is being done to make sure all is ready for this uplift will know that things can and do go wrong, and if it had been delayed thousands of people would have moaned like crazy and hammered the phone lines thanks to a single pair of loose lips. :mad:

I just hope for whatever reason it doesn't slip now that Mr 'what NDA, O the one that says P45 if caught giving info away' blabbed. This is the reason the dates were vague due to quantity of work to be done to be safe and if whoever did this understood that rather than getting the info from either a team brief or overhearing a conference call or something they would have kept their big mouth shut :mad: :mad:

*and breeeeeeeathe* :angel:

But if NTL uk had been competant enough to set out a plan that includes time for setbacks, then a target date would be easily announceable, IE NTL Ireland, you wouldnt need to complain about "trusted sources" if NTL (UK) were more open to its customers in the first place..

Rant off :P

Mick 17-07-2004 20:40

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by JustAnotherN00b
if it had been delayed thousands of people would have moaned like crazy and hammered the phone lines thanks to a single pair of loose lips.

'Loose lips' as you refer, has not been negligent at all, far from it.

People have been moaning anyway and why does everything have to be so hush hush? NTL as we know, is a cable company not the secret service, it pays to actually communicate with their customers, a lesson they still have not learned over the years, almost into four months since the annoucement and not any official update from ntl to give any indication on a set of dates for these speeds. If they had, it would not need a set of 'loose lips' to give out such information.

Maggy 17-07-2004 22:39

Re: CF receive broadband speed upgrade Dates
 
We are still in the car to where ever with the kids in the back going "are we there yet?"

How many times have any parents here had that experience? ;)

So why keep asking?It will happen when it happens and not a moment sooner.

WE have been given a date and that still hasn't satisfied the so impatient chil...members of the forum.

In the past I had to wait 16 months to get free dial up with NTL so frankly waiting 4/5 months for a BB upgrade is a doddle in comparison.

Trouble is if NTL had said nothing about the upgrades then everyone would have been asking why Telewest could do it but NTL couldn't.....
So they told us about it but of course they still can't win because....well some of us really need to get a sense of proportion about the matter I reckon.

Incog.

LostintheNW 17-07-2004 22:45

Re: CF receive broadband speed upgrade Dates
 
OK going off the dates that have been posted as I have an STB i have to wait till September to get the speed increase, yet people with SACMs get it a month earlier? Do I get some discount then seeing as I am paying more for a slower speed?

Maggy 17-07-2004 22:51

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by LostintheNW
OK going off the dates that have been posted as I have an STB i have to wait till September to get the speed increase, yet people with SACMs get it a month earlier? Do I get some discount then seeing as I am paying more for a slower speed?


Nice try but no cigar!! :D

LostintheNW 17-07-2004 22:55

Re: CF receive broadband speed upgrade Dates
 
I'll get a discount or I will cancel everything, not impressed with the service we have had lately given that the whole lot has gone off around 4 times in the past couple of months and NTL have not been bothered at all

poolking 17-07-2004 22:57

Re: CF receive broadband speed upgrade Dates
 
Have you actually read the posts about the STBs having to be replaced in order to take 1.5Mb?

LostintheNW 17-07-2004 22:59

Re: CF receive broadband speed upgrade Dates
 
Yes I have read the post about the STBs being replaced, and I got the letter a couple of weeks ago about getting a new one.....still doesnt mean I should have to wait

poolking 17-07-2004 23:11

Re: CF receive broadband speed upgrade Dates
 
So you expect to jump to the head of the queue for a new STB?

LostintheNW 17-07-2004 23:30

Re: CF receive broadband speed upgrade Dates
 
Nope never said I wanted to jump to the head of the queue....I have actually asked in the past for a SACM due to the BB causing problems with the tv and all they ever did was replace the STB and things are fine for a couple of weeks, then its locking box, no internet etc and I was actually told I did not need a new STB when the speed increases were announced

Marge 17-07-2004 23:34

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by LostintheNW
Nope never said I wanted to jump to the head of the queue....I have actually asked in the past for a SACM due to the BB causing problems with the tv and all they ever did was replace the STB and things are fine for a couple of weeks, then its locking box, no internet etc and I was actually told I did not need a new STB when the speed increases were announced

Ring sales on Monday and ask for a SACM, you'll be able to get one fitted no problem

LostintheNW 17-07-2004 23:37

Re: CF receive broadband speed upgrade Dates
 
Thanks Debsy...although last time I asked I was told that this would mean another 12 month BB contract with them, which I couldn't understand why as I wasn't cancelling the BB just asking for the problems to be sorted out. I'll give them another try and see what they say this time

Ignition 18-07-2004 00:59

Re: CF receive broadband speed upgrade Dates
 
Anyone who commented on ntl not saying anything and not being open, I absolutely agree.

Considering the hard work and really heavy upgrade schedule that's being done, millions and millions of pounds of new kit, would be lovely to blow the trumpet a bit.

Oh well!

Stop It 18-07-2004 01:21

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by JustAnotherN00b
Anyone who commented on ntl not saying anything and not being open, I absolutely agree.

Considering the hard work and really heavy upgrade schedule that's being done, millions and millions of pounds of new kit, would be lovely to blow the trumpet a bit.

Oh well!

Indeed, a company with any decent marketing team, would be shoving this down customers necks, and advertising it like mad, and yes, blow your trumpet like a gooden, its a damn shame that sometimes NTL seem more like the KGB than a customer orientated company.

Nikko 18-07-2004 01:57

Re: CF receive broadband speed upgrade Dates
 
Just maybe ntl decided to upgrade the whole network, and give everyone a speed increase, in order to be totally ahead of the market. This was expected to take a while, and a lot of work, and equipment, and more than a few quid, so they said "We will switch it on for all subscribers later in the summer, coz after all it is costing you Jack and its FREE".

And so it came to pass that various impetuous, impatient, ill advised, ill conceived, misinformed, pre-emptive, downright ignorant, speculative and foolishly misguided individuals conspired to sound off about how the free upgrade was unreasonable in their own selfish circumstances, and why was it taking so long anyway?

Perhaps, when its all done, and every BB subscriber has got the benefit of a free speed increase, ntl will shout it from the rafters.

carlingman 18-07-2004 02:57

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Bill C
Who are you to say anyone is uncaring. How can you say that of someone you have not met.

How can you say its not giving something back, even if it is only 25% thats something. Now if you have a problem with your service have you reported this to faults. Then you can make up your shortfall as you put it :rant:

:( Sorry m8, but certain NTL Staff do adopt this attitude of not caring just to get a sale.

I know that from experience ;)

:) You nicely snipped my post but if you read it properly you would have realized I was not suggesting it was aimed at Orangebird as if you read further on I commented as to how she got 10 pips/balls for her helpful posts and assistance offered on many occasions here. :p:

As for not meeting her, well how do you I havenÃƒÂ¢Ã¢â€šà ¬Ã¢â€žÂ¢t. ;)

Also as for me reporting problems with my service to faults, well if you had been around here longer than 9 posts and a couple of days you may have noticed I have been a member here since day 1 and not an NTL Customer in any shape of form and was an Ex NTL Cable Modem Senior so I fairly qualified to know what used to go on in Sales and what apparently still does. :td:

Not that I need to but I will give an example of the shed loads of complaints we used to deal with in CM Tech Support about customers being sold the Cable Modem Package and told it will work - for example USB on Windows 95 or very under spec system. :td:

Again the information given to the customer by the sales team is sometimes coming from the wrong hole just to get a sale. :mad:


Quote:

Originally Posted by th'engineer
Quite agree with your rant bill can not tar everyone with the same brush and Orangebird does help customers she is a great girl . Shes not bad looking too:romance:

Hi m8,

Long time no see but it was my post Bill was referring too but as I said I was not tarring them all just highlighting that these people do exist.

:angel:

PS I have also heard OB is good looking too :naughty:

:D

Bill C 18-07-2004 10:02

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by carlingman
:(

Also as for me reporting problems with my service to faults, well if you had been around here longer than 9 posts and a couple of days you may have noticed I have been a member here since day 1 and not an NTL Customer in any shape of form and was an Ex NTL Cable Modem Senior so I fairly qualified to know what used to go on in Sales and what apparently still does. :td:

Not that I need to but I will give an example of the shed loads of complaints we used to deal with in CM Tech Support about customers being sold the Cable Modem Package and told it will work - for example USB on Windows 95 or very under spec system. :td:



:D

Hi


Ok sorry jumped in feet first. :)


Btw ask the mods how long i have been around just lost my posting count. So please dont come the if you had been here longer bit, I have been here long enough.:)


And i have been around at Ntl for 10 years now. Started with Nynex and went through all the differant names and companys, Have been a field based Engineer all that time so have to meet the customer face to face. So i know what is said You dont need to tell me that.

Florence 18-07-2004 11:33

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Bill C
Hi


Ok sorry jumped in feet first. :)


Btw ask the mods how long i have been around just lost my posting count. So please dont come the if you had been here longer bit, I have been here long enough.:)


And i have been around at Ntl for 10 years now. Started with Nynex and went through all the differant names and companys, Have been a field based Engineer all that time so have to meet the customer face to face. So i know what is said You dont need to tell me that.

Welcome back Bill glad to see you back on the forums. :D

Bill I can say does face the customer and helps sort out the problems.. He is my life saver as I am the fortunate one that lives in the area Bill covers and I know if a problem arises and I am getting nowhere with tech support that Bill will sort it. I hope each area has someone like Bill looking after them..
As I am sure Carlingman knows you have been around from the start of .co.uk

Maggy 18-07-2004 12:35

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Kits
Welcome back Bill glad to see you back on the forums. :D

Bill I can say does face the customer and helps sort out the problems.. He is my life saver as I am the fortunate one that lives in the area Bill covers and I know if a problem arises and I am getting nowhere with tech support that Bill will sort it. I hope each area has someone like Bill looking after them..
As I am sure Carlingman knows you have been around from the start of .co.uk


I also say welcome back and that Bill C is well known for putting his own time into helping NTL customers particularly at this site. :tu:

Incog. :)

Stop It 18-07-2004 13:41

Re: CF receive broadband speed upgrade Dates
 
Quote:

Originally Posted by Nikko
Just maybe ntl decided to upgrade the whole network, and give everyone a speed increase, in order to be totally ahead of the market. This was expected to take a while, and a lot of work, and equipment, and more than a few quid, so they said "We will switch it on for all subscribers later in the summer, coz after all it is costing you Jack and its FREE".

And so it came to pass that various impetuous, impatient, ill advised, ill conceived, misinformed, pre-emptive, downright ignorant, speculative and foolishly misguided individuals conspired to sound off about how the free upgrade was unreasonable in their own selfish circumstances, and why was it taking so long anyway?

Perhaps, when its all done, and every BB subscriber has got the benefit of a free speed increase, ntl will shout it from the rafters.

Some foolish people conspired to release the fact that NTL were upgrading their speed? wrong, there is a (Very hidden) Press release on the NTL site, saying they were upgrading the broadband speeds, If you meant the date however (if you do thats very poor wording), Mick put a good argument to that as well.


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