Re: Retentions - what phone options to dial
 

Dial 150, choose the broadband, tv etc option, then select the moving home option, then the thinking of leaving you for another reason option

Re: Retentions - what phone options to dial
 

I've never met a salesman who would follow this rule

Re: Retentions - what phone options to dial
 

150 from the Virgin landline then 1, 1, 4, 5.

Re: Retentions - what phone options to dial
 

I was paying £88 odd for full house TV, 200mb bb and talk unlimited.
My TiVo broke and they replaced it with a V6.
A few days later I got an email saying my new bill was £92.96/month.
I really wasn’t happy and decided that was enough to push me over to actually leave virgin.
I had never phoned and said I was going to leave before as I would never say I would do something I wasn’t going to.
First thing they said was no problem, then they asked why I was leaving.
When I told them he checked and said the price increase was nothing to do with my new box but was just the annual increase...
He then said that as I’d been with them 10 years they didn’t want to lose me. I said that I wanted the VIP package but wasn’t offered it onlinrpe.
He explained they could not do the new user offer but would see what he could do.
After working out the best deal he came back with £94/month
It’s only for 9 months but he said he was sure they could do something if I phoned back then.
So , for an extra £1.04 a month I have free phone calls to all mobiles rather than just virgin mobiles.
I have 350Mb rather than 200Mb
I have sky movies and sky sports, all channels and HD.

I’m thinking that is probably worth another £1.04 a month...

Re: Retentions - what phone options to dial
 

In 9 months you will get shafted

Re: Retentions - what phone options to dial
 

Doesn't sound like a good deal to me seeing you wanted to save money, they gave me full house 200mb and phone for £76 I think for 12 months.

Re: Retentions - what phone options to dial
 

I could have probably got cheaper, but 350mb was good, Sky F1 I wanted and Sky movies are good. So I’m paying £18 for al, of that. Worth it to me.

Re: Retentions - what phone options to dial
 

Your going to be paying over £100 when you get shafted in month 10 11 and 12

Re: Retentions - what phone options to dial
 

Just renewed for 12 months 100mb broadband only for £25 per month, very happy

Re: Retentions - what phone options to dial
 

The current Black Friday deal is 100mbit including a phone line for £25, normal price is £27.

Re: Retentions - what phone options to dial
 

They gave me, an exsisting customer, the Black Friday deal, I was plesently surprised :)

Re: Retentions - what phone options to dial
 

Just called as existing customer that expires in February. Renewed for 12 months at £55 a month for full house with upgrade to 350 broadband. Only £5 more than my new customer deal but faster internet. No phone included in either.

Impressed!

Re: Retentions - what phone options to dial
 

Did you call retentions to get these black friday deals?

Re: Retentions - what phone options to dial
 

Yes, but you must be near or at the end of your current contract