V.m. Having a bad time yesterday & today
 

The graph speaks for itself.

Re: V.m. Having a bad time yesterday & today
 

Router 'stats are all ok.

Re: V.m. Having a bad time yesterday & today
 

mine all seem fine here in Swabsea.

https://www.cableforum.uk/images/local/2020/10/1.png

Re: V.m. Having a bad time yesterday & today
 

Looks like they are having continual problems. Will Virgin be aware of this?

https://www.cableforum.uk/images/local/2018/11/6.png

---------- Post added at 17:21 ---------- Previous post was at 17:10 ----------

THIS IS NOT MY LINK no idea why it keeps changing???

---------- Post added at 17:23 ---------- Previous post was at 17:21 ----------

THIS IS THE LINK TO MY MONITOR:https://www.thinkbroadband.com/broad...3c18e871ca.png

Re: V.m. Having a bad time yesterday & today
 

I haven't noticed problems, but clearly you aren't the only one with an unusual graph. These look like reboots. Currently, I cannot access my modem GUI to see if there have been updates.

https://www.cableforum.uk/images/local/2020/10/2.png

Re: V.m. Having a bad time yesterday & today
 

0800 561 0061 There is a complex fault in your area, our engineers are working hard. We do not know when it will be completed.

Re: V.m. Having a bad time yesterday & today
 

Touch wood mine once again today has been flawless.

https://www.cableforum.uk/images/local/2020/10/3.png

Re: V.m. Having a bad time yesterday & today
 

I find it always best to assume Virgin are NOT aware and you need to call.

Until 2-3 users call in the fault is often expected to be local to jyst you.

Re: V.m. Having a bad time yesterday & today
 

I have always found that once they are aware of the issue and there is a fault reference for it it usually gets fixed in 4 hours. The hard part is getting them to admit there is something wrong to start off with.

Re: V.m. Having a bad time yesterday & today
 

They are aware of the fault, as of Friday/Saturday/Sunday, BUT today they are are saying there is no fault.
** As of 10:17 message has now changed back to "complex issue... taking us a little longer etc.

https://www.thinkbroadband.com/broad...3c18e871ca.png

05/10/2020 10:08:53 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:33:20:6b;CMTS-MAC=04:62:73:e4:db:1f;CM-QOS=1.1;CM-VER=3.0;
05/10/2020 10:08:53 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:35:d1:33:20:6b;CMTS-MAC=04:62:73:e4:db:1f;CM-QOS=1.1;CM-VER=3.0;
05/10/2020 10:08:13 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:33:20:6b;CMTS-MAC=04:62:73:e4:db:1f;CM-QOS=1.1;CM-VER=3.0;

---------- Post added at 11:12 ---------- Previous post was at 10:04 ----------

Looks like it is back to normal..https://www.thinkbroadband.com/broad...3c18e871ca.png

Re: V.m. Having a bad time yesterday & today
 

Hello,
You have asked us to keep you up to date on the problem which is affecting your Telephone and TV service(s).

Fault Ref: F008468151

This problem has now been fixed.

The Virgin Media Team

Re: V.m. Having a bad time yesterday & today
 

Ring them back and give them the fault reference and tell them it is not fixed.

Re: V.m. Having a bad time yesterday & today
 

Is it not?

Re: V.m. Having a bad time yesterday & today
 

See post#10 It now appears to be fixed.

https://www.thinkbroadband.com/broad...3c18e871ca.png