Talk Unlimited Connection Charge ????????
 

Hi all

Really confused and annoyed................when I took out the above service I would told there was no connection charge!

Just got my bill in and in addtion to the £15.50 I have been charged I was also charged for 116 calls for a duration of 5.21 hours costing £9.03. When I queried this I was told it related to connection charges although the person did not really sound like they knew what they were talking about because they had to keep checking. So what's the deal ..........any ideas as I am going to cancel all my services tomorrow. (Phone /TV /1mb BB) :mad:

Regards

Mike

Re: Talk Unlimited Connection Charge ????????
 

no you def should not of been charged for the a connection charge, they might be for mobile numbers or it might relate to calls made before talkunltd was added to your line?!?!

Re: Talk Unlimited Connection Charge ????????
 

is this what you are using :)



was there any itemisation against the calls , i.e. who were they to ?????????

Re: Talk Unlimited Connection Charge ????????
 

Hi Paul

No paying 9.50+15.50 = 25.00 pm

Just do not understand the 116 calls !!! As they don't know what they are talking about I am just going to cancel the lot :)

Re: Talk Unlimited Connection Charge ????????
 

Mike dare i ask which area you live in?
:)

Re: Talk Unlimited Connection Charge ????????
 

Yes that OK Abingdon Oxon OX14

Re: Talk Unlimited Connection Charge ????????
 

Excellent...I work in Customer Service for your area and could get someone to send you out the full list of calls made on your latest bill at no extra cost if thats any good?

I am sure one of the mods/admins can viuch that i work for ntl :)

Re: Talk Unlimited Connection Charge ????????
 

I still do not understand if I am not charged for local and national calls why I have been charged for 116 calls ?

Re: Talk Unlimited Connection Charge ????????
 

so its tu24 then ????????? , it sounds to me like an almighty cock up somewhere , unless ............ you havent got sky digi have you ??????????

Re: Talk Unlimited Connection Charge ????????
 

:shrug:

without looking i would be speculating, on your bill does it say 116 calls less than 50p? If so those 116 calls include your free calls i 'think', but like i say i can get the call list sent out to you and it might help to explin the calls for you?!?!

Re: Talk Unlimited Connection Charge ????????
 

No sky digi..................the calls are list on page 4

Total Non Itemised calls 116 duration :5:21:20 Cost 9.03


????????????????

Regards

Re: Talk Unlimited Connection Charge ????????
 

take up grum's offer , maybe that will clear it up for you :)

Re: Talk Unlimited Connection Charge ????????
 

If you send Grum (he defiantly works for NTL :) ) a private message with your account number and the rest of your details he will send you a full itemized bill (as stated above) hopefully that should help you work out where the problem has arisen. If you still want to cancel the let then you can, but at least you can arrange to get your £9.03 back.

Edit - Paul beat me to it :rofl:

Re: Talk Unlimited Connection Charge ????????
 

Will send a pm

Re: Talk Unlimited Connection Charge ????????
 

yeah , it seems like a sensible thing to do , then you are armed with the info when you ring them back :)