This may seem like an odd question
 

Is there an Issue with NTL 250 modems and heat or with heat in general.

Like the post says it may be a odd question but throughout the summer when we had the minor heatwave i had intermitant internet service, now as we are experiencing an increase in climate temp (27oC today and yesterday) i am again getting intermitant internet service.

Just wonderring if anyone else is getting this prob.

last time i rang CS they arranged an engineer visit engineer came out and confirmed that i was indeed getting intermitant service but as it came on when he was here there was nothing he could really do, i don't want to ring NTL about this again as i will probably get the same results, wait a wek for engineer to visit and when he comes out nothing is wrong.

So again i ask is anyone else getting this ????

Re: THIS MAY SEEM LIKE AN ODD QUESTION
 

It's more likely to be the green boxes in the road heating up.

Re: THIS MAY SEEM LIKE AN ODD QUESTION
 

so it does happen then ?

Re: THIS MAY SEEM LIKE AN ODD QUESTION
 

Yes.

Re: THIS MAY SEEM LIKE AN ODD QUESTION
 

Indeed it does. do a search on this forum for over heating cabs ?


Is your green cab in the Sun all day ?

Re: THIS MAY SEEM LIKE AN ODD QUESTION
 

lol wow once again you guys are in slipstream when it comes to replies on here thanks guys for the info :)

Re: This may seem like an odd question
 

Right while i do appreciate the quick responses from you guys i had the same issue today as in my connection bugged out on me this afternoon and i know it's not the heat buildup in the CAB as it's been peeing it down all day and it's pretty chilly here in ST Neots..

Having rung T.S they say it's a prob with my modem as they ready light is flashing all the time,my answer to them was if it is my modem why does it come back on b4 you send an engineer out.....

Re: This may seem like an odd question
 

I still think you may have a levels issue. If the levels coming into your modem are border line then any and i mean any change in temp will affect you. Get a engineer out to check your levels

Re: This may seem like an odd question
 

D'oh I almost typed the exact same thing, I just woke up from a nap and haven't been reading properly lol :) But yes to re-iterate this does make sense :)

Re: This may seem like an odd question
 

ok here goes these are my downstream settings and levels as well as my upstream...

Cable Modem DownstreamDownstream Lock : LockedDownstream Channel Id : 2Downstream Frequency : 402750000 HzDownstream Modulation : QAM256Downstream Symbol Rate : 5360.537 Ksym/secDownstream Interleave Depth : taps32Increment4Downstream Receive Power Level : -5.3 dBmVDownstream SNR : 39.5 dB



Cable Modem UpstreamUpstream Lock : LockedUpstream Channel ID : 2Upstream Frequency : 22000000 HzUpstream Modulation : QPSKUpstream Symbol Rate : 2560 Ksym/secUpstream transmit Power Level : 58.5 dBmVUpstream Mini-Slot Size : 2

If you guys can make sense of that lot then your not bloody humans but BIT BITE ROBOTS :)

Any ideas, Advice would be greatly welcome...

Re: This may seem like an odd question
 

That upstream power level looks too high.

Re: This may seem like an odd question
 

Hi your upstream power level is to high at 58 dbmv this wil cause problems .A servic tech should check the levels at the modem and the upstream path of the modem it could be a no.of things causing this :tu:

Re: This may seem like an odd question
 

so i'm needing a visit from an engineer then ?

Re: This may seem like an odd question
 

Have to fully agree with the last 2 posters. That upstream level is your problem.

Re: This may seem like an odd question
 

so this would be causing my intermitant connection drops ?

Are tech sup open on saterdays ?

If so how would i word my reason for an engineer visit, as i'm thinking if they see i'm running ok while i call them they may say that i don't need a visit as it's working...