Opt out emails
 

Hi,

I've been a regular visitor to these forums for a while now but never really had a reason to post, until now!

My friend who's on the 300k service (as I am), recently had an email off NTL telling him that if he wanted to remain on this service, he had to opt out of the upgrade by some date in October.

I've still not had this email but want to opt out. He did send me the link that they sent him but you need some sort of billing ID, which I obviously don't have because I haven't received the email. I was going to contact NTL directly but thought I'd come to you guys first to see if anyone else was still waiting for this email to arrive?

Cheers,

Pete.

Re: Opt out emails
 

Basically all 300k users are going to be put onto 1M automaticaly soon. This will carry a 30Gb a month usage limit. However, if they want to remain on 300k (no usage limit) then he will need t opt out. You will get the email in due course as the 1Mb is rolled out

Re: Opt out emails
 

Since when have 300k users been on a no usage limit service. ? Its news to me that there is a unlimited service. :Yikes:

Re: Opt out emails
 

I thought the 1M service was capped at 3GB, not 30GB

Re: Opt out emails
 

THAT'S what you get for missing too many staff meetings ;):D

Re: Opt out emails
 

:LOL:
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Correct.

Re: Opt out emails
 

hmm - on the basis a connection will struggle to download a gig a day on 300k, the 'guideline' was hard to exceed, while 30 gig a month was the notional 'limit', is what nfs6600 means, i think ;)
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for new users - if i was an existing 300k customer & was told I had been moved to a tariff which offered 3x faster connection (yay) - but 10x less bandwidth allowance (boo), I might not be happy about it.???

<edit> to be fair the opt out option seems ok :)

Re: Opt out emails
 

Hi

if we take this offer of going to the 10 mb speed can we add more monthly useage, if so how much will it cost? .

Re: Opt out emails
 

I've had the e-mail but need more info. E-mail quote:

"You have absolutely no need to worry - should you ever reach your usage allowance we'll let you know and you will be given a number of options including changing to a different service with a higher usage allowance or choosing to use the service for the remainder of the month at a lower speed."

What is the lower speed and r u only able to visit websites and use e-mail but not download anything at all?

Plus when u follow the optout link, it says "you can opt-out from the 1Mb service, using the button below" but I see no button !!
http://www.ntlworld.com/microsites/optout/

Re: Opt out emails
 

did you scroll all the way to the bottom of the page?

Re: Opt out emails
 

Re the email getting sent out to every 300k user, I have read somewhere in the last day or so that ntl have several 100,000's of 300k customers and may take a few weeks to email all of them, so don not panic you will get your email....this will only get sent to your ntlworld email address so make sure you check this mail, not say your yahoo or hotmail.

Re: Opt out emails
 

Yes I did, can u see any button?

Re: Opt out emails
 

I see a green one at the bottom of the page in a green box.

Re: Opt out emails
 

Did u try clicking it though? It's just a green box with text in - not clickable.

Re: Opt out emails
 

https://autoreg.autoregister.net/cgi/cmOptOut

does that work?