Cable Forum - General 30 Days Notice!

Page 1 of 2

Show 100 post(s) from this thread on one page

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - General : 30 Days Notice! (https://www.cableforum.uk/board/showthread.php?t=33703577)

mhatter67

05-09-2016 06:23

30 Days Notice!

Just wanted to remove SKY Sports as I had it for the cricket for the summer, just wondering have VM always had a policy of 30 days notice for cancelling a service or wishing to leave them in their terms and conditions?

johnasimmons

05-09-2016 06:38

Re: 30 Days Notice!

yep, always been 30 days notice as I recall

mhatter67

05-09-2016 06:44

Re: 30 Days Notice!

Quote:

Originally Posted by johnasimmons (Post 35857794)

yep, always been 30 days notice as I recall

Could be me going mad but I have removed tv channels in living memory with VM and they got removed almost instantaneously!

mike_gain

05-09-2016 07:33

Re: 30 Days Notice!

Quote:

Originally Posted by mhatter67 (Post 35857796)

Could be me going mad but I have removed tv channels in living memory with VM and they got removed almost instantaneously!

Sky Premium channels have always been 30 days for as long as I can remember. When you signed up to them there used to be a notification that you had to give 30 days notice.....I've seen me in the past sign up for Sky sports and on the same phone call give my 30 days notice.

azbazlol

05-09-2016 08:32

Re: 30 Days Notice!

Quote:

Originally Posted by mhatter67 (Post 35857796)

Could be me going mad but I have removed tv channels in living memory with VM and they got removed almost instantaneously!

You can't be going mad because I had sky movies a while back and cancelled instantly without any bother

BenMcr

05-09-2016 08:58

Re: 30 Days Notice!

The term for the 30 days notice to downgrade services was added to the terms and conditions in February 2015.

However it wasn't enforced until earlier this year.

gba93

05-09-2016 09:01

Re: 30 Days Notice!

Quote:

Originally Posted by BenMcr (Post 35857807)

The term for the 30 days notice to downgrade services was added to the terms and conditions in February 2015.

However it wasn't enforced until earlier this year.

Maybe but I've downgraded in the last few weeks and it happened later the same day.

Paul	05-09-2016 10:44

Re: 30 Days Notice!

My recent downgrades have all been on 30 days notice.

I took that into account and cancelled a month before I actually needed to.

mhatter67

05-09-2016 13:22

Re: 30 Days Notice!

Thanks for the replies everyone, in future I will pay closer attention to the T&C :)

djfunkdup

05-09-2016 17:21

Re: 30 Days Notice!

Yea when i changed to standalone bb and ditched the tv and phone it was 30 days notice as well and i never had any add on sky channels. just tvxl,so yea the 30 day period is correct :)

sollp

05-09-2016 18:02

Re: 30 Days Notice!

Quote:

Originally Posted by mhatter67 (Post 35857845)

Thanks for the replies everyone, in future I will pay closer attention to the T&C :)

SKY Has had 30 days notice for a good number of years

Rexz	05-09-2016 18:30

Re: 30 Days Notice!

I found out today that if you are changing your package because of the coming price increase you can waiver that 30 days. I'm in limbo at the moment as to what to do with virgin media. My current package is too expensive and the only downgrade they can give me is £5 cheaper which will increase again in a couple of months with the increases.... not happy. Anyway don't want to hijack :)

nish2030

06-09-2016 18:44

Re: 30 Days Notice!

sky sports and other premium channels must be kept for a minimum of 30 days, after that you can simply call up and cancel. Channels are removed straight away, https://www.cable.co.uk/guides/how-t...on-sky-sports/ . relevant part is towards the bottom in case you find it hard to believe.

BenMcr

06-09-2016 19:38

Re: 30 Days Notice!

That's out of date

---------- Post added at 20:38 ---------- Previous post was at 20:35 ----------

Here is the relevent part of the Virgin Media terms

http://www.virginmedia.com/shop/the-...html#agreement

Quote:

K1. You may add to or reduce the services (including the content you receive as part of the television service) from time to time by contacting our customer services team. If you ask us to add any extra services or any extra content or bundles ofcontent to the television service, you agree to accept such additional content or bundles of content for at least the minimum period that applies to it. If you ask us to reduce your tier of services within the minimum period for that service, we may ask you to pay a fee depending on the service being reduced and the remaining length of the minimum period. If you wish to reduce your tier of service or remove any additional service (including premium television channels) you must give us 30 days' notice and pay any charges (including usage charges and line rental) up to the end of that 30-day notice period.

nish2030

06-09-2016 21:50

Re: 30 Days Notice!

I stand corrected. You do have to give 30 days notice

All times are GMT. The time now is 18:09.

Page 1 of 2

Show 100 post(s) from this thread on one page