How do I upgrade online?
 

The Virgin media speed upgrade website said that my upgrade from 152mb to 200mb would be ready by the end of November.
Checked today and it says its done and for me to login to my account to activate the upgrade.

Ive logged in but nothing is showing and theres no option to do the upgrade.
Any ideas where I find this?

Re: How do I upgrade online?
 

You should see a banner at the top of My Virgin Media. Which browser are you using? Can you try a different one?

Re: How do I upgrade online?
 

Im using Chrome. I did delete the banner a few weeks ago.
Just tried internet explorer and the banner is there but it says the upgrade still isnt ready! even thought the specific website check does!.

Re: How do I upgrade online?
 

I went into view my offers and it was there. I did it on the 30th about 9PM and it went live midnight on the 1st. However in my area it was so bad I went back from 200 to 50 as I was getting 20 in the evenings.

Re: How do I upgrade online?
 

Just be aware that the upgrades available in 'My Offers' are paid increases to new tiers. They are not the in-place tier boosts.

Re: How do I upgrade online?
 

Hi the speed postcode checker said end of nov. I checked on the 1st nov, says your speed boost is ready now. I sign in to my account to upgrade still says almost ready end of nov. !!!!

Re: How do I upgrade online?
 

Correct. Although when I called I was told my speed was going up on 1st Nov with " no additional monthly charge" and then as soon as it went live boom £9 added to the bill.

And I thought scotland was better than Manila. I was clearly wrong.

Anyway..

Re: How do I upgrade online?
 

Same here

Re: How do I upgrade online?
 

it is available now if you call up and pay for it. otherwise it's end of November - same for me when i was on 50. 70 end of November. I notice now I have gone back to 50 I no longer get the uplift to 70.

Re: How do I upgrade online?
 

I am getting the same problem. Here, when I put in my postcode, it says my speed upgrade is ready:

https://keepup.virginmedia.com/speedupgrade

However, when I log into My Virgin Media, it says it is not ready.

Doh!

Re: How do I upgrade online?
 

thanks, it says mine is ready to so I'll be ringing them up tonight.

Re: How do I upgrade online?
 

Good luck. I hope your area is better than mine LOL

Re: How do I upgrade online?
 

mine is showing up on the postcode checker to be ready but on my account its not. We have peak time congestion here which is due to be fix mid-month so heopfully thats the delay for not making it available in my accounts yet.

Re: How do I upgrade online?
 

Has anybody with the problem of postcode checker saying yes, My Virgin Media saying no, actually been able to upgrade yet?

Re: How do I upgrade online?
 

Sadly ours won't be ready until February according to My Virgin Media..