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-   -   Superhub : Super Hub 1 no longer being distributed by Virgin Media? (https://www.cableforum.uk/board/showthread.php?t=33696626)

johnholmes 02-02-2014 09:27
Super Hub 1 no longer being distributed by Virgin Media?
 
Not sure how long this has been the case but from browsing the Virgin Media website it looks like they are only now giving out the New Super Hub (Super Hub 2) for all tiers - including 30Mb (which used to get Super Hub 1).

Does anybody know how long this has been the case?

What about swap outs - are they also only replacing old modems with the Super Hub 2 now?

Thanks for any replies.

Note: this was originally posted on DS, by a different user, which caught my attention, but it has of yet not received any replies.

jb66 02-02-2014 09:46
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Installers only carry superhub 2s. If you get an install or move house you get a superhub 2.

Service technicians swap superhub 1s with a refurbished superhub 1s. Folk on legacy equipment also get a superhub 1 as a replacement.

johnholmes 02-02-2014 09:53
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Many thanks for the reply.

DJSADERS 02-02-2014 13:01
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Quote:
Originally Posted by jb66 (Post 35668201)
Installers only carry superhub 2s. If you get an install or move house you get a superhub 2.

Service technicians swap superhub 1s with a refurbished superhub 1s. Folk on legacy equipment also get a superhub 1 as a replacement.
Not always on a house move, only if the account has been upgraded to the shub2, otherwise it gives a provisioning error on the pda and the job cannot be closed

jb66 02-02-2014 13:11
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Quote:
Originally Posted by DJSADERS (Post 35668218)
Not always on a house move, only if the account has been upgraded to the shub2, otherwise it gives a provisioning error on the pda and the job cannot be closed
Every house move should have the sh2 code added

broadbandking 02-02-2014 18:17
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Quote:
Originally Posted by DJSADERS (Post 35668218)
Not always on a house move, only if the account has been upgraded to the shub2, otherwise it gives a provisioning error on the pda and the job cannot be closed
That's strange as my account didn't get a SH2 code on it and they have swapped me to a SH2 with now issues.

VM don't offer the SH1 to any new customer existing customer can sometimes be given a SH1 replacement but most engineers will swap the modem to a SH2.

jb66 02-02-2014 19:38
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Quote:
Originally Posted by broadbandking (Post 35668366)
That's strange as my account didn't get a SH2 code on it and they have swapped me to a SH2 with now issues.

VM don't offer the SH1 to any new customer existing customer can sometimes be given a SH1 replacement but most engineers will swap the modem to a SH2.
Wrong, most TECHNICANS would get an ass kicking for handing out sh2s. Only house moves or new installs get a SH2. Faults will always give a SH1 untill there are none left to hand out

DJSADERS 02-02-2014 20:10
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Quote:
Originally Posted by jb66 (Post 35668221)
Every house move should have the sh2 code added
Someone should tell the call center / store this then lol ;)

broadbandking 03-02-2014 00:49
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Quote:
Originally Posted by jb66 (Post 35668414)
Wrong, most TECHNICANS would get an ass kicking for handing out sh2s. Only house moves or new installs get a SH2. Faults will always give a SH1 untill there are none left to hand out
I beg to differ, I spoken to ALOT of engineers and they all agree they can swap if they want to, hence why mine was swapped WITHOUT the SH2 code on my account.

qasdfdsaq 03-02-2014 01:05
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Engineer != technician.

nomadking 03-02-2014 01:17
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
My modem was replaced recently with a Superhub. Is there any easy way of telling if it's a 1 or a 2?

Martin_D 03-02-2014 02:16
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Quote:
Originally Posted by nomadking (Post 35668547)
My modem was replaced recently with a Superhub. Is there any easy way of telling if it's a 1 or a 2?

Attachment 25201

jb66 03-02-2014 07:54
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
Quote:
Originally Posted by broadbandking (Post 35668536)
I beg to differ, I spoken to ALOT of engineers and they all agree they can swap if they want to, hence why mine was swapped WITHOUT the SH2 code on my account.
I bet I've spoke to more :)

broadbandking 03-02-2014 08:03
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
I have prob ended up speak to you

General Maximus 04-02-2014 10:00
Re: Super Hub 1 no longer being distributed by Virgin Media?
 
hallelujah, the end is in sight :cleader::cleader::cleader: Can you imagine what muppets VM would look like if they gave shub1s out on new installs. I imagine they would get a lot of cancellations.


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