30mb to 60mb
 

supposedly my area is complete acording to the VM website, but my logs show other wise :(

Re: 30mb to 60mb
 

http://192.168.100.1/VmRouterStatus_configuration.asp

what does it say under Primary Downstream Service Flow and Primary Upstream Service Flow ?

Re: 30mb to 60mb
 

Ok..

Re: 30mb to 60mb
 

Primary Downstream Service Flow SFID 11552
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Min Traffic Rate 0 bps

Primary Upstream Service Flow SFID 13190
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 8160 bps
Scheduling Type BestEffort

Re: 30mb to 60mb
 

call 150 from your VM homephone. confirm number/account pressing 1 then option 5 followed by option 3. tell them. make sure they confirm theres no new 12 month contract applied or any additional charges.

Re: 30mb to 60mb
 

if your due date is November I would give them a couple of days dude. They are always late and many users have remarked how they are upgraded on the 2nd or 3rd of the following month

Re: 30mb to 60mb
 

they upgraded it, they had to force it through or something and give me another 12 months on contract lol my upload speed is still the same though, when does that change ?

Re: 30mb to 60mb
 

you should of told them to use lube. a new 12month contract for asking for a double that hadn't happened after the ETA had passed/met completion? great. anyway upload will double when they push through upgrades for upstream.

Re: 30mb to 60mb
 

The is NO extension to your contract it is a FREE UPGRADE nothing more so calling up would just make the OP look stupid as no one has EVER had an extension to their contract for any of the FREE upgrades.

Reason why is because you have not asked for anything to change but Virgin Media are giving you a the FREE UPGRADE for FREE.

When you login to Myvirginmedia it even says this More about your free broadband upgrade

Re: 30mb to 60mb
 

go tell them that.

Re: 30mb to 60mb
 

yup, it is analogous to you ringing up saying your phone line is dead and them saying they'll fix it as long as you agree to another 12 month contract

Re: 30mb to 60mb
 

No need to as it is a BONAFIDE FACT.

Re: 30mb to 60mb
 

well they disagree as the OP as well as many others have been put on new contracts.

Re: 30mb to 60mb
 

Exactly, just some people do not read everything as even when customers went from 2Mb to 10Mb they never changed their contract commitment date.

---------- Post added at 18:59 ---------- Previous post was at 18:56 ----------

Exactly where in this thread does it say that, you only go into a new commitment if you ask, such as when I upgraded to 30Mb and that is because I asked but my soon to happen 60Mb upgrade will not put me or anyone else in my area or anywhere else back into a new contract, as it would be illegal.

Re: 30mb to 60mb
 

again tell VM that.

---------- Post added at 19:07 ---------- Previous post was at 19:07 ----------

the OP failed. i did warn he or she.