Virgin Media Upgrade
 

I'm on the 'L' 10Mb package with a Superhub. My question is, when Virgin media upgrade my area, will I get 20Mb or 30Mb (as I have a super-hub)?



If I get 20Mb after the upgrade, how much extra will I have to pay, if I decide to go for the 30Mb package? (I already have the Super-hub)


...I just have/want VM broadband...


Thanks

Re: Virgin Media Upgrade
 

10Mb will be going to 30Mb if you already have a superhub...

Re: Virgin Media Upgrade
 

I checked my online account and it says my upgrade speed will be 20Mb.

Will I have to call them when they upgrade my area???




Cheers

Re: Virgin Media Upgrade
 

which VM modem have you got?

Russ should be on soon ;)

Re: Virgin Media Upgrade
 

I have the Super-hub - currently on 10Mb L package.

Re: Virgin Media Upgrade
 

Then you'll be upgraded to 30Mb.. Only those on L without a superhub will be upgraded to 20Mb.

Re: Virgin Media Upgrade
 

But why is my online account saying "upgrade speed will be 20Mb".



Is Branson playing games again??? :mad:

Re: Virgin Media Upgrade
 

I'd guess it either hasn't been updated with the information that you have a superhub, or it just isn't working properly.. or maybe both?

Re: Virgin Media Upgrade
 

Is the Configuration File for both the 30Mb upgrade and the 20Mb upgrade (if you don't have the Super-hub) the same?

Re: Virgin Media Upgrade
 

No

Re: Virgin Media Upgrade
 

If I call VM, will I be able to get 30Mb today, even though my area has not been upgraded - should be done "by the end of August".


???

Re: Virgin Media Upgrade
 

Ring them and ask them ?

Re: Virgin Media Upgrade
 

I just called VM regarding the upgrade and they upgraded me to 30Mb for free, even though my area was being upgraded in August. :D

Re: Virgin Media Upgrade
 

Assume they tie you in for another 12mths ?

Re: Virgin Media Upgrade
 

No, because I already had the Super-hub.

---------- Post added at 20:00 ---------- Previous post was at 19:26 ----------

Can someone confirm, that my Configuration Page is correct for the 30Mb Upgrade.



General Configuration Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EU DOCSIS 3.0
Config File


Primary Downstream Service Flow SFID 41359
Max Traffic Rate 33000000 bps
Max Traffic Burst 3044 bytes
Min Traffic Rate 0 bps


Primary Upstream Service Flow SFID 24745
Max Traffic Rate 2058000 bps
Max Traffic Burst 8160 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 8160 bps
Scheduling Type BestEffort