Internet connection really slow, upload problem?
 

Hi,

My internet connection has been very slow for the past few days. I am seeing around 3 to 3.5mbit download speeds and very very slow upload. Webpages are very slow to load

For example:

https://www.cableforum.co.uk/images/...2012/04/32.png

Speed.io is also showing 3,412kbits download and 12 (yes twelve!) kbits upload. It also shows "Connects" at 0 :confused:

My router (rt-n56u) has a traffic monitor and there is nothing showing as being uploaded/downloaded and I am the only client connected to it.

My modem info shows the following:

I do not know if any of that is a problem.

Has anyone got any ideas as to what could be wrong please?

Re: Internet connection really slow, upload problem?
 

your downstream powers way too high, get an engineer out

Re: Internet connection really slow, upload problem?
 

Damn! Thanks for letting me know :)

Whats the easiest way of letting VM know and getting them to sort it?

Re: Internet connection really slow, upload problem?
 

The easiest way is via their forums, that way you don't have to speak to India, but, I think the forums have a very slooooooowww turnaround.

The fastest way, is to call them on 151 if you have a virgin phoneline (dunno the number if you don't).

Re: Internet connection really slow, upload problem?
 

yeah high down levels as pointed out above.

have you checked for an area fault > https://my.virginmedia.com/faults/service-status

also what modem have you got?

Re: Internet connection really slow, upload problem?
 

orrrrrrrrrr, you can get an attenuator to put on the back of the modem but by the time you order it and it gets here (Tuesday or Wenesday) an engineer will be round anyways.

Re: Internet connection really slow, upload problem?
 

Don't even mention/suggest about getting a SuperHub, he doesn't need it!

And from the layout of the stats, I'd hazard a guess and say it's a NTL 25x modem.

Re: Internet connection really slow, upload problem?
 

Thanks guys, I think I have an attenuator somewhere from my previous address, I'll try it if I can find it.

I have an ambit 255 modem.

Re: Internet connection really slow, upload problem?
 

ill second that, dont let tech support make you think you need a superhub either! you will be far better off without one!

Re: Internet connection really slow, upload problem?
 

Get on docsis3 :D

Re: Internet connection really slow, upload problem?
 

im not sure how you tell, but looking at the downstream channel it looks like the OP already is

Re: Internet connection really slow, upload problem?
 

full on docsis3 :D

Re: Internet connection really slow, upload problem?
 

if they are connected to the docsis3 network, then they are connected to the docsis3 network, no ifs or buts

Re: Internet connection really slow, upload problem?
 

multiple channels? extra security?

Re: Internet connection really slow, upload problem?
 

10mb user wont benefit from extra downstreams, and changing modem is not going to change what network your connected to, and the docsis3 network is secure!!!!!!!!! :rolleyes: