Virgin V+ Box: Scientific Atlanta on New Install
 

Hi

I got Virgin Media only yesterday...TV - L, BB - XXL & Phone XL.

Virgin V+ HD Box

When the engineer showed me the V+ HD box, I asked was it new as it clearly looked old & a bit dirty. I left it at that but didn't think for one minute that it was new. I spent a few hours setting everything up. Focused on setting my broadband up first.

Last night settled down to try out the TV. The first thing I noticed was how slow it was compared to my BT Vision box. It hangs when navigating through the menus & is very unresponsive.

I've had a closer look at the box & not only is it not new..it actually looks really dated..& not like the photo on the web site. OK...so I have the Scientific Atlanta box. Not happy about it as it looks like it's been around for years & the Samsung box came out in March 2009!

1) Can I get this changed straight away as it's so slow..& not what I thought I was buying?

2) What are the key differences between the Scientific Atlanta & Samsung? Should I request the Samsung?

Interested to know also if any other new customers have received this old box on a recent new install.

Thanks in advance.

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

I recieved it when i upgraded to V+ started getting annoyed at it so phoned up and got a samsung.

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

You have 28 days to cancel so use that to complain about the box and the state you received it in, call Retentions tomorrow on 150 and choose the option "Thinking of leaving us" as going to the faults line will probably end up with you going around in circles.

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

You don't own the box, you rent it. You've received a refurbished box, that's all I've been given for a week now. If you do get another visit you may get another sa box, and even a call out fee instead if your after a comfort swap

The sa has more connections at the back including rf output, but the samsung is faster and better looking.

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

Should a refurbished box look dirty though? does not sound like one that has been to any factory, I have the SA and I actually prefer it to the Samsung.

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

No, refurb boxes should look in good condition, not dirty.

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

SA Box is rubbish. Agree with Chris its slow as anything. Virgin should supply Samsung boxes to new customers as a rule.

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

They should supply them to everyone, I've still got 4 in my van I can't get rid of

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

I have had my SA box for over 2.5 years and prefer it to the Samsung as it does what I need and I have no issues with its speed.

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

If my box gets dusty I give it a wipe, if it was a dirty samsung would you be calling up? :)

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

Got to agree the SA boxes suck big time.

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

The SA box imo had a slightly better image quality but was way louder and slow.

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

See, I'm worried now. My new install is this coming Saturday (4th). Should I tell the installation guy I want a new Samsung? Can I do that? Do I have to accept what he gives me?

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

I have had my s/a v+ box for nearly 3 years now the picture is brilliant and the box itself is about the same size as my DVD recorder so no issues there,in fact i think my s/a box all in black looks quite smart sometimes its a little slow but i can live with that.Thought there had been some issues also with the samsung box i heard? so as always the grass may not always be greener,well not until TiVo comes along that is.;)

Re: Virgin V+ Box: Scientific Atlanta on New Install
 

I he/she has it on the van, then it's fine to ask. If they don't then it's up to you if you want him/her to continue with the install.