No rewards old customers
 

How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.

Re: No rewards old cusomers
 

Firstly VM hasn't been going for 15 years.

Secondly I started out at 51Kbs BB which was then upgraded for the same price to 2MB which was then upgraded for the same price to 10MB.Seems as a long standing loyal customer I did get some reward..;)

Re: No rewards old cusomers
 

Re: No rewards old customers
 

it is very bad customer service indeed... lets hope competition comes out very soon.

Re: No rewards old customers
 

There already is competition.

Re: No rewards old customers
 

Have you rang up and enquired as to any offers they can give you at all, calling in is the best bet everytime.:)

Re: No rewards old customers
 

kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).

I did this two weeks ago, and got a £7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about £5 cheaper for comparison purposes).

It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.

Re: No rewards old customers
 

He and got a nice new shiny router as well.;)

Re: No rewards old customers
 

erm, no - just the a new modem (but really not bothered, as I didn't have to reconfigure the two I have already).:)

I checked with Cust Svcs, and I was only due a modem - strange that the 20Mb activation makes you download a file for the router, though.....

Re: No rewards old customers
 

I remember I said ring back for it.;)

Re: No rewards old customers
 

I remembered, I did, and I was told I wasn't due one......;)

Re: No rewards old customers
 

Dear me some staff do not have a clue as you upgraded you should have received the hub if not you should have then received a router.:erm:;)

Re: No rewards old customers
 

i was also told when i moved house that i was due a router . but didn't get one boo hoo

Re: No rewards old customers
 

I've been with VM since the beginning (and NTL before that) and ring up every 12 months to speak to retentions to see what deals I can get and am always offered a good discount if I take another 12 month contract.

Re: No rewards old customers
 

I was with ComTel, who became NTL who became VM.

As a long time customer I have found you are offered nothing - but when you call and ask they nearly always give you something. There is a limit to the number of things they can offer you - but they seem happy to have one discount or another running nearly all the time.

You don't get if you don't ask!