disney cinemagic
 

ive just rang virgin to ask why i have been charged for the channel and was told it was only free for december is this true or are they trying to pull a fast one on me.as i read it it was free for good if you got sky movies.

Re: disney ciniemagic
 

There does seem to be a bit of confusion over this....

Click Me!

I can't find a press release from Virgin Media though...

---------- Post added at 12:42 ---------- Previous post was at 12:39 ----------

See also....

Click Me!



---------- Post added at 12:49 ---------- Previous post was at 12:42 ----------

Nothing to state it's inclusive on the VM website though or ANY official VM sources???

Click Me!

I've not heard anything internally either come to think of it??

Re: disney ciniemagic
 

It is a permanent change, to align ex-TW users with ex-NTL. A billing correction should be automatically applied for people who previously subscribed to Cinemagic if they also subscribe all Sky Movies channels. Perhaps that correction hasn't gone through yet and will be on next month's bill.

Note Cinemagic isn't free if you only subscribe to some of the Sky Movies channels.

Digital Fanatic: PM coming your way.

Re: disney ciniemagic
 

Yes, but the OP wouldn't have got it unless he subscribed to it in the first place.

OP, when you subscribed to the channel, what did they tell you the price would be?

Re: disney ciniemagic
 

Cheers! :) ... I thought I was going mad... I was sure I'd seen something about it, but then couldn't find an external link about it..

I think the OP may of had it as a stand alone channel and it should have been removed.

Re: disney ciniemagic
 

we payed £5 a month as a standalone channel before. i am on the vip package so get all movie channels.

Re: disney ciniemagic
 

I am confused by the nature of this channel being free?

For the last 8 or so months I have been watching this channel without paying any additinal charge, when I queried VM they said it was a promotional offer.

At times VM are so secretive with their offers, you don't know you have been offered one.

Re: disney ciniemagic
 

If you are on VIP, Cinemagic is already included in the package. Have you checked you discount package. On your bill, all items are charged at heir full price and the discount is deducted at the end.

Re: disney ciniemagic
 

You should get a bill adjustment. I'm not sure when they are doing it, so I suggest you wait until the next bill and ring again if you haven't been refunded

You must be in an ex-NTL area. The recent change brings ex-TW into line.

Re: disney ciniemagic
 

Yes I am, so what is the combination that makes this channel free then as I am not on the VIP pack. I am on LX TV pack and Sky Sports & Movies channels?

Re: disney cinemagic
 

It's a freebie if you have the full Sky Movies pack.

Re: disney cinemagic
 

The movies are part of the VIP package.

Re: disney cinemagic
 

all sorted it is free just got bill amended thanks for your help and happy new year to you all...

Re: disney cinemagic
 

Good stuff... Happy New Year to you too Lee :)

Re: disney cinemagic
 

I have the full Movies pack so does it come free with that? if not i will call virgin and get rid of it!!!!