Cable Forum - No internet...

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- - No internet... (https://www.cableforum.uk/board/showthread.php?t=33647438)

Hi guys,

Its been like this for a few days now no internet whats so ever...

Code:

Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) Network access is disabled by provisioning; no traffic will b... 

Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) Authorized 

Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Error (4) Config file does not include a valid CVC! 

Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) Registration complete! 

Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) We registered with a DOCSIS 1.0 config file! 

Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) Received a REG-RSP message from the CMTS... 

Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) Sending a REG-REQ to the CMTS... 

Tue Mar 17 23:20:39 2009  Tue Mar 17 23:20:39 2009  Information (7) CableModem SNMP configure complete 

Time Not Established Time Not Established Information (7) IP init completed ok 

Time Not Established Time Not Established Information (7) CableModem TFTP init ok 

Time Not Established Time Not Established Error (4) ToD request sent- No Response received 

Time Not Established Time Not Established Information (7) CableModem DHCP client init ok 

Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response. 

Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received 

Time Not Established Time Not Established Information (7) Downstream sync ok 

Time Not Established Time Not Established Information (7) Beginning initial ranging... 

Time Not Established Time Not Established Information (7) downstream time sync acquired... 

Time Not Established Time Not Established Information (7) Downstream sync ok 

Time Not Established Time Not Established Information (7) starting ds time sync acquisition... 

Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs... 

Time Not Established Time Not Established Information (7) Downstream lock ok 

Time Not Established Time Not Established Information (7) Sync Start

Re: No internet...

And what have technical support said?

Re: No internet...

Well, I havent tried phoning yet as ive been at work, at my friends house at the moment, while carrying the log on a USB, i thought id have a shot on here.

Re: No internet...

Could you post your power levels & SNR from your modems configuration page. You can access it by entering 192.168.100.1 into your address bar.
User name & password is root should you be asked for them.

Re: No internet...

Just nipping to mine wont be long

Re: No internet...

Make a note of what the lights are doing, which are off, flashing etc.

Re: No internet...

Code:

====================

SYNC - SOLID ON

POWER - SOLID ON

ETH - SOLID ON



The rest of the lights are not on

====================

- Cable Modem Status



Item                 Status                 Comments

Acquire a Downstream Channel                 586750000 Hz                 Locked

Connectivity State                 OK                 Operational

Boot State                 In Progress                 Forwarding Denied

===================



Cable Modem Downstream

Downstream Lock :         Locked

Downstream Channel Id :         2

Downstream Frequency :         586750000 Hz

Downstream Modulation :         QAM64

Downstream Symbol Rate :         6952 Ksym/sec

Downstream Interleave Depth :         taps12Increment17

Downstream Receive Power Level :         0.7 dBmV

Downstream SNR :         39.4 dB



====================



Cable Modem Upstream

Upstream Lock :         Locked

Upstream Channel ID :         2

Upstream Frequency :         22200000 Hz

Upstream Modulation :         QPSK

Upstream Symbol Rate :         2560 Ksym/sec

Upstream transmit Power Level :         56.0 dBmV

Upstream Mini-Slot Size :         2



====================



Cable Modem Upstream Burst



Req

        



Init Maint

        



Per Maint

        



Short Data

        



Long Data

        



(1)

        



(3)

        



(4)

        



(5)

        



(6)

Modulation Type         QPSK         QPSK         QPSK         QPSK         QPSK

Differential Encoding         Off         Off         Off         Off         Off

Preamble Length         64         128         128         100         80

Preamble Value Offset         396         6         6         396         396

FEC Error Correction (T)         0         5         5         3         9

FEC Codeword Information Bytes (k)         16         34         34         78         232

Scrambler Seed         338         338         338         338         338

Maximum Burst Size         0         0         0         35         0

Guard Time Size         8         48         48         25         137

Last Codeword Length         Fixed         Fixed         Fixed         Short         Short

Scrambler on/off         On         On         On         On         On 





==========================



Network Access :         Denied

Maximum Downstream Data Rate :         32000

Maximum Upstream Data Rate :         32000

Maximum Upstream Channel Burst :         1600

Maximum Number of CPEs :         1

Modem Capability :         Concatenation Enabled, Fragametation Enabled, PHS Disabled



===========================

Re: No internet...

Upstream and downstream say locked. Looks network related to me :)
Check the status page and if its not listed there give VM a call.

Re: No internet...

The internet went off around 1 in the morning (UK), then came back on at 5 in the morning then went back off and has been off ever since... might give them a call when i get back...

Re: No internet...

I hate to ask, but have you actually tried rebooting the modem and/or routers? Just unplug from mains power for 30 seconds.

My internet also went off around 1am, in the middle of a skype call to my gf! But a power cycle of the modem and router brought it straight back (good job or technical support would have been getting an irritated call ;) ).

Re: No internet...

Network Access : Denied

Re: No internet...

Yep, looks like you've been cut off, not been naughty on the VM newsgroups have you ;)

Re: No internet...

Proberbly a mix up their end again.

Re: No internet...

It looks like they've sent a config file to your modem which denies network access (based on the fact it says that, and the config file shows 32000 downstream and upstream)

Re: No internet...

hes taking the **** that looks like a log from a cloned modem