VM - we are listening to customers!
 

What a joke here: VM are going to listen to customers now !

http://www.virginmedia.com/wehearyou/

Re: Vm - we are listen to customers !
 

You can tell they're serious. they've increased the 24hr day.

Re: Vm - we are listen to customers !
 

I've had a read through the page, it does look like they're listening.

The only gripe I have is keeping off-shore technical support, but at least they are giving them more training in our culture, accents etc and hopefully technical support.

Everytime you call VM you should get an e-mail asking you about how you were treated, if your issue was resolved and what you would like to see changed or improved.
So if you're not filling them in, they can't hear you.

Re: Vm - we are listen to customers !
 

If VM are listening to customers, where's the HD channels then, we have been asking for months for them, and nothing, they claim, there is no room, why?:):):)

Re: Vm - we are listen to customers !
 

HD Channels are coming at the beginning of 2009

keep your eyes peeled :D

Re: Vm - we are listen to customers !
 

As I heard that VM are trying to get the sky HD channels

Re: Vm - we are listen to customers !
 

Lovely site design :)

Re: Vm - we are listen to customers !
 

I am planning to get the V+ box soon, if the HD content is increasing, I wonder if they will increase the price of the service? Better order my box soon, before they put the price back upto 150 quid.
I think they have a good amount of HD stuff on VoD.

Re: Vm - we are listen to customers !
 

they seem to be listening, fair play. You never know?

Re: Vm - we are listen to customers !
 

I'm 99.9% certain we read the same thing about them listening long before this one too?

Re: Vm - we are listen to customers !
 

Oh no make them stop puleeeeeeze !
I thought they were listening so I clicked on "call centres" in the hope I could type out a rant at them but it was just some cra**y video showing how VM are going to continue making life hard for customers to get good technical support in one phone call!

Damn since when does "listening to you" = "playing a video at you" ?
I have NEVER not once had a satisfactory call with anyone at the Indian call centres. They know absolutely nothing about anything to do with computers or VM policy or anything. their sole purpose is to act as a waste of time.

I DARE ONE OF THEM TO SEND ME AN EMAIL ASKING FOR AN APPRAISAL !
I never have recieved an email off them at all.

Re: Vm - we are listen to customers !
 

You will only receive an NPS email if they have your email address included with your main account details and this is not always the case as not everyone uses a Virgin based email address, plus it has to be added to the main account details manually by an agent.

Re: Vm - we are listen to customers !
 

What I've noticed is the Indians seem to be far more prone to hanging up on you if you ask them about something which doesn't feature on their script. That's another thing - there's very little personality or emotion to them when they try to help you - at least the UK guys tend to chat a bit.

But of course, if this is being dealt with then good :)

Re: Vm - we are listen to customers !
 

It doesn't have to be an ntl or blueyonder email addy.

I've seen a few hotmail, gmail etc on accounts.

Darkbeing - Feel free to call and ask for your email address to be added to your account for this purpose.
You'll soon be able to have a rant.

Re: Vm - we are listen to customers !
 

I liked the fact that existing customers will be able to get the same deals as new customers.