Currently Holding For 1 Hour To Cancel My Virgin Account
 

I'm currently on hold to cancel my virgin media account, its been for over 1 hour. This service isn't acceptable and is the reason that i wish to cancel in the first place.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Have fun

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

This is disgusting, i'm absolutely appalled by their poor customer service. 1 hour 14 minutes now

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

At least the call is free... but that is definitely appaling being on hold for over an hour.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Whats free, the call or my time??????

Maybe they should give me 1 hour of pay-per-view television for 1 hour free

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

;)

But yes I agree with you, it is a waste of your time...

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

It would seem that things have gone from bad to worse over the past hour or so then. When I phoned CS earlier this evening, I was quoted a 15 minute wait which I decided was too long.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

After waiting and speaking to someone i have been passed to another department and now i'm waiting for 20 minutes so far - i'll keep you posted.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Guess they dont care cos your cancelling, tell them your upgrading and i bet your dealt with PRONTO..Heh.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Maybe the people on the other end of the phone read this forum? ;)

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Actually, as I found out once, it can have an effect. It went as follows.

ME: Are you going to send an engineer out tomorrow to finally sort out this problem? Yes or no?

CS: No.

Me. Right, put me through to the department that deals with disconnections. (And I meant it - I'd had it up to here with ntl.)

This was followed by a lengthy silence followed by someone saying that the engineer would be there the following morning.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Very good, but why should it have to come to this every time??

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

I think you'll find "Every Time" is a tad general

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

If only we knew!

---------- Post added at 20:21 ---------- Previous post was at 20:19 ----------

You're probably right but it should be such a rare occurrence that gasps of disbelief are heard if it ever occurs.

Re: Currently Holding For 1 Hour To Cancel My Virgin Account
 

Can understand your frustration as I have there before with other companies. All I can say is perhaps let VM get there act together. No doubt Sir Richard and co are having a lot of teething problems and the mo, especially this nonsense with Sky taking the channels off them is causing a lot of people to call in no doubt.

I would assume Sir Richard will soon have the same customer service in place as he does have with Virgin. I have faith in him to bounce back and wish him every success and if I was you I would request some sort of compo for you're time wasted, as it is a bit excessive. Lets give this great man a chance to shine.

If some people think calling him a great man is a bit much, then I would like to add it is my opinion and he has done an awfull lot for various charities and stil does.