how do i go about reporting this...
 

hi all... a quick queery hopefully,, a friends daughter has had her hotmail account hacked... whoever has hacked into the account is now sending messages to this girls friends..asking to meet them... on the pretence that it is the daughter sending the instant message...seeing as most of the contacts are 12 and 13yr old girls.... obviosly my mate is more than a little concerned. we've had a look through the hotmail site and cant find who to report this to... anyone have a hotmail contact address where we can report this.. and would there be any point contacting the police ..???

Re: how do i go about reporting this...
 

i cant see the police helping , isnt there a contact us section somewhere ????????

Re: how do i go about reporting this...
 

.. its a .com address

Re: how do i go about reporting this...
 

Contact Hotmail
http://support.msn.com/contactus_ema...ail&ct=eformts

Re: how do i go about reporting this...
 

Try here:

abuse@hotmail.com
__________________

From here:

http://privacy1.msn.com/uk/fullnotice.armx#MSNMAIL

Re: how do i go about reporting this...
 

Or even here
http://hotmail.msn.com/cgi-bin/dasp/...=EN&country=us

Re: how do i go about reporting this...
 

thanks guys... now why couldnt we find those links :)

Re: how do i go about reporting this...
 

I assume you have changed the account's password???

Most hackings these days occur from opportunist password guessing! :( In fact, I know someone who actually had their email password as password (I don't even think he subed the a=4 and o=0)...come on! :(

Re: how do i go about reporting this...
 

Just have to know where to look but you have a number of valid contact points within this thread, use them all if necessary but make sure you secure the account with a new password as soon as possible.

Re: how do i go about reporting this...
 

nah... my mates daughter is pretty adamant she hadnt changed the password.. or given it out to anyone

Re: how do i go about reporting this...
 

Yep, I would be tempted to blanket email the whole lot.

As has already been said, it is imperitive that you change the password straight away and then email all of the girls friends to tell them to ignore any messages from the account until further notice.

Hopefully you should be able to get their email addresses from te MSN software?

Re: how do i go about reporting this...
 

thanks again paul... she would change the password... but whoevers got into the account has already done that...along with changing the secret question/answer, so she has no access to the account at the moment

Re: how do i go about reporting this...
 

You'll need to prove ownership of the account then, hopefully they will act quickly since it is leaving young children at risk if the account is in the wrong hands. You need to contact them tonight to make sure the account is secured as quickly as possible and I would make sure that all addresses in her contacts list are made aware that they need to change their email addresses as they are now in the hands of someone that they do not know.

Re: how do i go about reporting this...
 

I would certainly contact all the friends and inform them about the situation. Also surely the police may have to be informed?

Re: how do i go about reporting this...
 

Personally I would contact the police too since it may be that an adult is abusing the account to try and meet kids but the priority would be to make the Hotmail staff aware of the situation and maybe see what they suggest be done next, make sure they are aware that the account is being used to contact young children with the aim of arranging meetings.