Need Help [1 for the tech's]
 

Have been on the 3mb service since last Tuesday and am not happy at all. Service drops out every 15-20 mins,programs like MSN sign in and out constantly.

Spoken with BB Support 5 or 6 times since Tuesday but they refuse to take any action or admit that there is a problem [even though someone at Cambridge CS told me there was]. Tonight i had to phone again as i just couldn't open my browser. Anyway,Cs gave me £30 credit even though there is apparently no issues!

Is there anything i can do to check my service? This page took nearly 5 minutes to open for example.

http://img188.exs.cx/img188/2626/spe...10001ne.th.gif
http://img120.exs.cx/img120/3226/spe...05003jw.th.gif
http://img120.exs.cx/img120/5145/spe...15005sp.th.gif

As you can see it is a bit erratic,firewall is off and modem has been rebooted every 30 minutes for the last few days.

Any help would be great

Re: Need Help [1 for the tech's]
 

what are the results using this

http://homepage.ntlworld.com/robin.d...speedtest.html

Re: Need Help [1 for the tech's]
 

Wed, 30 Mar 2005 21:24:23 GMT
1st 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
2nd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
3rd 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec
4th 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec

Wed, 30 Mar 2005 21:25:28 GMT
1st 128K took 641 ms = 204480 Bytes/sec = approx 1701 kbits/sec
2nd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
3rd 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
4th 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec

Wed, 30 Mar 2005 21:27:50 GMT
1st 128K took 985 ms = 133068 Bytes/sec = approx 1107 kbits/sec
2nd 128K took 1156 ms = 113384 Bytes/sec = approx 943 kbits/sec
3rd 128K took 938 ms = 139736 Bytes/sec = approx 1163 kbits/sec
4th 128K took 1375 ms = 95325 Bytes/sec = approx 793 kbits/sec

Wed, 30 Mar 2005 21:28:44 GMT
1st 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
2nd 128K took 640 ms = 204800 Bytes/sec = approx 1704 kbits/sec
3rd 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
4th 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec

As you can see it's quite erratic.

Re: Need Help [1 for the tech's]
 

what fault did cs tell you had

Re: Need Help [1 for the tech's]
 

Originally i was told by CS it was a cfg file that wasnt ready for the switch to 3MB from 1.5MB.Then BB Support told me not to use Windows SP2 and NTL or a firewall and NTL!!

Took me 10 minutes to connect to reply sorry,

Wed, 30 Mar 2005 21:33:57 GMT
1st 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
2nd 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec
3rd 128K took 593 ms = 221032 Bytes/sec = approx 1839 kbits/sec
4th 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec

but as you can see its up and down like a yoyo.Had no problems on 1.5MB line it all started after the modem reboot to 3MB.

Re: Need Help [1 for the tech's]
 

eratic to say the least , having said that assuming you aint behind a router then not having a firewall running is a very bad idea especially if you are using win xp :disturbd:

Re: Need Help [1 for the tech's]
 

Well thats what NTL BB Support suggested,i nearly fell off me chair laughing and asked the bloke if he was serious or joking? He was quite serious.

Re: Need Help [1 for the tech's]
 

if you go into the modem log pages using 192.168.100.1 password and username is root....can you see what your return power level is

Re: Need Help [1 for the tech's]
 

Dont know how to SLM could you explain?
__________________

Done it forget last post

Re: Need Help [1 for the tech's]
 

in the address bar type 192.168.100.1 password etc type root etc...tell me all the figures you have but DO NOT tell the IP address

Re: Need Help [1 for the tech's]
 

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : 32
Downstream Receive Power Level : 1.7 dBmV
Downstream SNR : 31.4 dB

Is that what you mean?

Re: Need Help [1 for the tech's]
 

what is your return power level.

Re: Need Help [1 for the tech's]
 

Cant see that listed,sorry

Upstream Channel ID : 3
Upstream Transmit Power Level : 48.50 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 28800000 Hz
Upstream Mini-Slot Size : 2

Network Access : Allowed
Maximum Downstream Data Rate : 3072000
Maximum Upstream Data Rate : 300000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled
Maximum Number of CPEs : 1

Re: Need Help [1 for the tech's]
 

thats ok... your levels seem slightly low without checking at the back of your modem....does you sync and rdy light stay on or is it intermitant?

Re: Need Help [1 for the tech's]
 

Drops completly sometimes,then i have to either reboot the modem or wait 5-10 minutes for them to steady again

http://img188.exs.cx/img188/3203/b0ss.png

Dropped again :mad: