Downgrading via website
 

Can you downgrade to 150k from 600k via the website.

cheers

I believe its only one way and thats up

i should imagine so m8, not sure of the address though.

No, you can only downgrade by ringing Customer Services.

0800 052 2000

HTH :)

i was thinking of cancelling broadband as money is tight at the moment and they told me i would have to write a letter to customer services in belfast, i got the feeling they were taking the ****, even if i did write the letter, they would probably lose it.

Out of curiousity, you arent in a 12 month contract, are you?

I called up to cancel the other day, they did it over the phone, no mention of letters.

I went up to 600 from 150 and back down when I was a bit skint, and it was done through CS.

Has anyone got the web address to upgrade BB? Also How responsive is it? If I do it now, 10.45 Saturday night when will it upgrade?

Thanks for any help

You can only upgrade online with a cable modem.... And its pretty much instantaneous :)

So you can't do it with a STB?

nope afraid not you need to ring customer services for that

Cheers for your help Scooby

why can you upgrade but not downgrade over web?

I presume its because they want to make it harder to downgrade! :)

Face it, Whats easier? Downgrading on the net, or ringing Ntl? Downgrading on the net of course, Hence NTL remove it, and make it harder for you to downgrade :)