ntl on watchdog
 

Now!

Sorry if this constitutes spam.

Re: ntl on watchdog
 

Heh - you've gotta laugh... :)

Re: ntl on watchdog
 

Hmm...as usual....:rolleyes:

Re: ntl on watchdog
 

Wow, well those problems sure were worth 5 minutes on the prime channel of this country :rolleyes:

Re: ntl on watchdog
 

yes well and truly spanked by watchdog

Re: ntl on watchdog
 

What was ntl's response?

"We apologise for the inconvenience caused".

When will that stupid company realise that we don't want apology after apology!!! Customers just want them to get it right!!!

Re: ntl on watchdog
 

ROFL ntl say they have invested in a whole new billing system to iron out these problems.

LOL that would be Harmony then would it? :rolleyes:

Re: ntl on watchdog
 

chalk, slate and a bean counter....

Re: ntl on watchdog
 

That cost....£100 million pounds?!

Re: ntl on watchdog
 

I don't know. They might also be referring to other things like the new call centre systems they are installing to enable the new 'virtual' system.

Re: ntl on watchdog
 

I didn't see Watchdog. What exactly were they talking about? Any specific examples of poor customer service?

Re: ntl on watchdog
 

Some phone routing problem, went to somebody else or something.
Interactive constantly rebooting the box + repeated billing after cancelling.
Some billing problem with a dead woman.

Re: ntl on watchdog
 

Well just now as it was finishing, a guy had contacted Watchdog during the program to say he was on the phone 55 minutes trying to cancel his Broadband package, he ended up speaking to 10 different people only to be told 'Write a letter'. :erm:

Re: ntl on watchdog
 

Not surprising seeing they aren't even interviewing for customer care jobs any more. They simply ask when they can start and give them a couple of days training then onto the phones with little or no backup.

Re: ntl on watchdog
 

Yet they made the regional Retentions teams redundant as they were deemed not to be good enough.

I find it highly amusing that they now cannot cope.