Can anyone close accounts here?
 

Hello

Just wondering if anyone here can close my account for me because I never got the broadband installed and I am still shown as an active customer...

Thanks

Re: Can anyone close accounts here?
 

:confused:

Are you getting billed for the account?

Let us know what area of the country you are in.

Re: Can anyone close accounts here?
 

Surely this would cause a HUGE DPA issue?

Re: Can anyone close accounts here?
 

Wouldn't it just be simpler to phone CS?

Re: Can anyone close accounts here?
 

Yes I am getting billed for the account however the first two bills have been free due to the 60 day free trial promotion. What's DPA?

Re: Can anyone close accounts here?
 

I already phoned, they are closed

Re: Can anyone close accounts here?
 

Data Protection Act

Re: Can anyone close accounts here?
 

I wish someone would tell my boss that. Then I can go home and back to bed ;)

CS is open 9:00 - 6:00 on Saturday.

Re: Can anyone close accounts here?
 

Why :confused:

Re: Can anyone close accounts here?
 

The disconnection department is closed. Looks like I will have to call them on Monday then.

Re: Can anyone close accounts here?
 

d0h could be anyone.......

Re: Can anyone close accounts here?
 

as could anyone on the site, nm, obviously I'm missing the point here somewhere :shrug:

Re: Can anyone close accounts here?
 

ok can someone close the account for me please? just called up and they said couldnt help. living in the leicestershire area

Re: Can anyone close accounts here?
 

Hmm.. don't know the conditions of the 'free trial', but it sounds like you have to cancel by a certain date. As dOh hasn't done so, they are holding him/her to the 12-month minimum period. Could be talking rubbish though...

Re: Can anyone close accounts here?
 

Did you not ask why, or did they not offer an explanation as to why?