My new bill
 

Just got my new bill today.
Upgraded from 750 to 1meg two weeks ago, slight error :p: :D
they won't send me a cheque though :( (if you can't make it out - £864.77 CREDIT)
also it was confirmed that my 1meg (1.5 soon) will be £34.99 not £37.99

Re: My new bill
 

keep an eye on your bank account and then cancel :rofl: :rofl:

Re: My new bill
 

This looks like an ICMS account to me.

If you want to PM me the details, I'll get this looked into on Monday when I'm next in. Looks as though someone has made a bit of a blunder.

Re: My new bill
 

Just don't spend the cash - take the interest yes, but claim you never noticed it...as you never check your statements from the bank or your invoices from NTL

Re: My new bill
 

Already been on the phone, I think Alice is still laughing :p:

Cheers for the offer Paul, but I will see what happens.

Re: My new bill
 

Think yourself lucky at least you got a bill I had the money taken from my account and NTL couldn't even send the email telling me it was coming out, Second time they have failed to bill me. Last time iot took them months and Debsy's intervention to get the emails coming again.

Not a very good message to send out to customers.

Re: My new bill
 

Have you not been put on paper billing Kits?

If the emails are erratic it's the best solution.

I prefer a paper bill anyway, since you can see what you're paying for.

Re: My new bill
 

Or trying to pay me for apparently :D

Re: My new bill
 

No they just replaced the missing emails with paper bills. Its supposed to be emails as thats the way they bill for cable modems and I would hate to find that if I changed to paper bills I started to pay more money.

Re: My new bill
 

Take it from one who knows.....there is NO extra charge for paper billing.

I've put loads of customers onto paper billing, I can 100% guarantee you won't have a problem with it. My account is on paper billing as well, so i'd be the first to know if there was a problem with it.

You should still get the emails as well.

Re: My new bill
 

Does that mean that the price for the 600/750 speed is going up too please?

Re: My new bill
 

Shame they won't send you the money hey swoop!


I've never had an email bill, I've always had a paper bill for my cable modem, and it's always a separate one from my phone bill.
My very 1st cable modem bill came on a TV bill, not that I have NTL tv....

Re: My new bill
 

Yours is slightly different, as you're not in an ex-Cable & Wireless area. The systems run in a totally different way.

Re: My new bill
 

There is no price increase planned for broadband.

Prices remain as they are:

300k £17.99
750k £24.99
1024k £37.99

Some customers may get special deals but those are the standard prices.

Re: My new bill
 

Then why have I been told twice now that I will be charged £34.99 for 1meg??