Broadband PIN Problems ->
 

After two weeks of waiting, NTL has now finally decided to install a cable connection to my house. However, eventhough i have the cable connection and modem fully installed i still DON'T have my broadband internet connection working.

When installing the modem with an rj45 cable with the Broadjump! CD i was prompted for the PIN number to initialise the connection.

I proceeded to contact customer services who told me to ring the next day in line with the idea that the pin would be generated by then. (This was thursday by the way,). I then rang the next day only to find that by Friday that the PIN hadn't been generated and that i would have to wait at most 48 hours for the PIN to be generated. (Of course, i wasn't told this the first time i rang CS).

Of the first of the telephone calls i made on saturday to CS to collect my PIN, it still had not been generated, however this time the person at CS prompted me to give the MAC address of my stand alone cable modem and said that my PIN number would be genereated "by the end of today" and that i would be given a phone call. Later on, my brother rang CS again, who told him to ring tomorrow. EVENTHOUGH THE PERSON AT CS KNEW FULL WELL THE OFFICES WERE CLOSED ON A SUNDAY!!!!!.

:rolleyes: :rolleyes:

As you can see, i'm a bit annoyed with the fact that i've been waiting ages for broadband, and now NTL CS aren't really helping. Should i continue calling CS or is there another way to get my PIN for Broadband?
:mad: :mad:

Re: Broadband PIN Problems ->
 

hi and :welcome: to the site , you dont need the cd !!!! , now am i going to make myself look stupid and suggest you go to the autoregister page that i cant remember or am i right , someone help :D :D :D :D

Re: Broadband PIN Problems ->
 

Wasn't it a case of everyone had the same PIN number no matter what when they first registered and then they created their own unique accounts? Sorry, no longer have my paperwork due to relocation.
Is this page one of the ones you use?
https://autoreg.autoregister.net/

Re: Broadband PIN Problems ->
 

that is the one , you still need ntl numbers though :(

Re: Broadband PIN Problems ->
 

dave_birdi what area are you living in?

and paul... the serial number is the same for everyone, but everyone needs their own pin number for registration

EDIT: and :welcome: to the site dave_birdi :)

Re: Broadband PIN Problems ->
 

@monkey - Live in Leeds 7 Area
Is there any method of getting my PIN, furthermore, is my PIN specific to my MAC address? (Of my standalone Modem)

Re: Broadband PIN Problems ->
 

I will have a look tomorrow (not in work today) if you could send me some details:
postcode, name, house number, phone number, service level you subscribed to

It will be specific to your account, so you will need one setup for you before you can register.

MB

EDIT: also need the mac address of your cable modem please

Re: Broadband PIN Problems ->
 

:welcome: dave_birdi

Another PIN problem? Seems to be a common thing lately (http://www.cableforum.co.uk/board/sh...ad.php?t=15765, http://www.cableforum.co.uk/board/sh...ad.php?t=14548 etc )


Monkeybreath does indeed work for ntl, & should be able to help you out :)

Failing that, one of the other ntl peeps here may also be able to help (I know Mark B, Debsy42, & Hell'sChild have helped people with missing PIN problems recently)

Re: Broadband PIN Problems ->
 

Will wait till tomorrow then, cheers for all your help guys!

Re: Broadband PIN Problems ->
 

I'm in from 8 tomorrow if thats any help :D

Re: Broadband PIN Problems ->
 

so whats he do then , ring c.s. and ask for debsy42 :rofl: :rofl: , i think i will :Sprint: away now before i get :knock: about :erm: :D :D :D

Re: Broadband PIN Problems ->
 

paul, come back here you naughty boy :knock: :knock:

Re: Broadband PIN Problems ->
 

:( sorry :rofl:

mind you it could be interesting ,

customer rings c.s. and asks for debsy42 , i might do it tomorrow justfor the hell of it :rofl: :rofl:

Re: Broadband PIN Problems ->
 

he he he, be a lot of :confused: faces lol

Re: Broadband PIN Problems ->
 

aren't there lots of :confused: faces in c/s anyway :p: :Sprint: