tech support hours changing from july 1st
 

just rang tech support about the email service and before i was connected i got a recorded message saying from the 1st of july tech support will only be available from the hours of 8am till 12pm

i asked the tech support person why this has to be changed

he said it was not 'viable' for them to provide 24/7 support as during the early hours there were hardly any customers wanting support

another cutback in my eyes yes its only a matter of time before the services they provide start to deteriorate to such an extent any service you currently have near fault free or 'working' will just fall apart NTL :mad: :2up: :2up: :2up:

Re: tech support hours changing from july 1st
 

to be fair kronas what it will do is allow more ppl to be working during the times they are open hopefully meaning the majority of ppl will get a better service.

for the record the new hours will be

8am - midnite 7 days a week from 1st July like kronas said!

:)

If there are so few calls in the small hours, how come I'm on hold for 20 mins at 2:00am??

Cos they have to wake up;)

Thats cos no one ever phones at that time of the day mate....... so they've nipped out the back for a fag ;) :)

Re: tech support hours changing from july 1st
 

as much as i hate to admit it , it does make sense , as long as you are going to get a better service during the other hours i cant see the problem :) eh kronas ;)

Re: tech support hours changing from july 1st
 

In the quite periods they could answer/solve email questions/problems that customers have sent instead of queueing for 20-45 mins during peek times till it picks up again or have NTL stopped doing tech support via email?.

Re: Re: tech support hours changing from july 1st
 

last time i heard a response was non existant for some from NTL

I suppose it beats having a tired tech support guy at 3am give you some duff information.

Not that I've experienced this myself. :)

Re: Re: tech support hours changing from july 1st
 

i can assure you we do reply to your emails - was doing it all day yesterday, so i should know :)

Re: Re: tech support hours changing from july 1st
 

at first i thought he meant 8am to midday, which i thought was a bit stupid, anyway i understand now!

Re: tech support hours changing from july 1st
 

12pm (12:00) is midday mate 12am is midnight (i think lol well my clock always goes to pm at midday!)

or 0:00 if you are 24 hours

Re: tech support hours changing from july 1st
 

Eeek! Time-warp!

Re: tech support hours changing from july 1st
 

To be pedandtic, 12:00 noon is midday (the meridian). 12:00 am is midnight before and 12:00 pm is midnight after.

Re: tech support hours changing from july 1st
 

:confused: ok im confused now LOL :dunce: