Cable Modems - can I buy a better one?
 

The cable modem supplied by NTL delivers data ok, but I have a problem with it being powered by an AC adapter. It gets very hot when left on for long periods and this scares me. I would prefer a better quality modem with a built-in fan. Where can I buy one, does anyone know?

the adapter does get hot but that is normal also as far as i know you can only use NTL certified modems that they provide

certain models so there would be no point in purchasing a modem

It shouldn't get excessively hot anyway. I've just gone and felt mine, and it's certainly no hotter than any other brick that I've got plugged in 24/7. Try calling in to report it as faulty if you feel it's too hot.

Welcome to the site DollyPardon :)

If you feel the modem is getting to hot you can always report it to NTL

What they will do I don't know, Possibly will be a charge if the modem if working correctly ?

Also : I have moved this thread to the Broadband Forum ;)

Is it still the case that customer's cannot buy their cable modem? I own mine, under a deal I got out of them for trialling the 128k service (which BTW they never asked for my feedback on) and about 30 seconds after the trial ended I upgraded to the 512k (now 600k) service - complete with my shiny FREE modem!

I still get my £5 per month discount (or a lower CM service whichever way you look at it) becuase I own my modem.

I know that they withdrew the option of this discount, but do they only allow you to rent the modems now, or can you still buy your own if you want to (even if you don't get the discount anymore)?

I have older Motorola Cm, which has served me fine, and has a direct 240VAC power in. I hear that the newer ones are not built that well plus don't have the ethernet port, forgoing this for a USB one, is this correct?

I have a brand spanking new ntl 120 CM and this has ethernet and USB ports. In fact I use the ethernet as my lappy's USB port is useless.

Rental modems are the only option now. If you are currently receiving the £5 per month discount and you ever upgrade you will lose it (the discount that is)


On the question of temperature the 3com CMXs probably run the hottest of any of the models available (the glue on the plastic feet is constantly melting), mines still going strong 2 years or more down the line (scratching my head to think when it was first installed), so I wouldn't be too concerned.

Thanks for all the above advice.

Although I am more concerned with my house going up in flames than the modem melting. Do all you guys have your modems switched on 24/7?

mine is on 24/7

I do :)

yup. The only time its been turned off is power cuts and house moves.

my modem has been switched on for 9 months......the plug is hot all the time. Am I right in thinking that it's converting the power to 12 volts? A version that uses an IEC lead (kettle type) with a built in fan would in my opinion be safer. It's the industry standard for professional equipment in my place of work........or.....does it all boil down to price?

Power supply depends on the modem

3com CMX 24v external supply
Motorola inbuilt transformer (lead same as stb)
Terayons, same as the Motorla IIRC (someone correct me if im wrong please)
ntl:home 1** 10v external supply

Don't know about safer. Out of all the people I know who are even geekier than me, I've never heard of a brick catching fire. Personally speaking, I've got one for the cable modem, speakers, network switch, cordless phone and my clock radio all turned on constantly, and they've never got too hot.

Terayon was an external brick power supply.