Keep getting disconnected - every 1 to 2 minutes - help!
 

Please can someone help? I am using NTL's dial-up for my Internet connection and since yesterday evening I keep getting disconnected every 1-2 minutes. Over and over again. It is still happening today. My phone line is OK.

I checked their server status and there is nothing there that could relate to my problem.

I got on to them just now and explained that I couldn't afford to ring the 0906 number at 50p per minute. The woman said she would put me through to the technical help line and as she was connecting me it wouldn't cost. When another woman eventually answered, she told me she couldn't help as I was not a new user. :-(

I am rushing to type this before my connection goes. Please can anyone tell me what the problem could be or if anyone else is having this problem.

I think there should be a telephone number where we could leave a message and tell of a fault. That way, they could investigate it without the customer having to pay the 50p per minute and if the fault was NTL's they could repair it. :-(

Please, someone help before I go mad.

As I've been typing this I've got disconnected, after two minutes this time. :-(

Thanks in advance,

Carrie

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

When did it start ... ?
Have you changed anything on yor PC ?

Have you checked the Dial up properties ?

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

Hi,

Thanks for replying. It started yesterday evening. I hadn't done anything at all to the computer, nor had I changed anything.

I haven't checked the Dial-Up box, and I'm not sure which it is, but I hadn't changed anything there anyway, and why would it disconnect me after 1-2 minutes anyway? :-(

Has anyone else got this problem? Then at least I'll know if it's a general NTL problem or my problem?

Thanks very much,

Carrie

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

By the way, we have Windows XP, so the connection box is different. I've checked the one we have and it seems fine. :confused:

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

You got any other services on the line ... call waiting etc ?

Might be worthwhile setting up a new Dial up connection, same as the one you already have ... and try it ...

does the same thing happen ?

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

No and it's a separate phone line, anyway.

It's a problem that's occurred without us making any changes at all or doing anything different. That's what makes me think it must be a fault with NTL but without phoning the 0906 number, I can't find out. :-(

Carrie

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

I don't want to go to the hassle of making another dial up connection in case it b*****s the whole thing up even worse. :-(

Carrie

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

Have you tried the other phoneline ?

I only mention about the new dialer because I've had similar situations in the past, where creating a new dialer has fixed the problem, even though I couldn't see anything wrong with the original dialer ...

Hmmm, wonders if someting else may be trying to use the line ...

Have you checked for Spyware/Adware on your PC ?

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

Ah quick disconnections.

OK first thing to do is eliminate your equipment from the equation - try another dialup provider briefly - there are a few 0845 accounts anyone can use. If you can hold a connection without any problems it points to an issue at our end :(

I need to know:

1) Are you using an ntl or a BT phone line?
2) What are is your area code and prefix (all your phone number bar the last 3 digits should be fine)
3) Are you able to surf ok for a while? (This will prove if you are authenticating ok or not)

From these I can see what you are connecting to at our end, and will check it out or will pass to the appropriate people to look at.

Thanks

JAN. (Considering changing sign-in name - feel like a bit of a fool signing posts as JAN when I am in fact male :D )

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

:Yikes: I'll stop chatting you up now then ;)

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

Hi Jan

Thanks for replying. Without sounding like a scaredy cat, I'd rather not change dial-up providers - there it goes again, I've been disconnected after 1 minute AGAIN! - this is getting beyond a joke now. It has never happened before, and only started yesterday evening. The longest time I have been connected today was 6 minutes - amazing!

To answer your questions:

1) I am using an NTL phoneline

2) 01767 222***

3) I am not able to surf for longer than 2 minutes without being disconnected (the 6 minutes mentioned before was a one-off).

This is happening continuously, there is no end to it now. Please can you look at things your end as you suggest? I would be so grateful.

Many thanks,

Carrie

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

Nemesis,

I checked for Spyware/Adware only yesterday and nothing was found, so it can't be that.

I'm getting desperate now. :confused:

Carrie

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

Well, now that JAN is on the Job it should get sorted, as it looks like an NTL issue :D

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

Oh I really hope Jan can sort it as it is beginning to get me down. :-( As I say, this has never happened before, normally everything works fine and if we happen to be on here for 2 hours, we get disconnected, then connect again. Exactly as it should be.

Fingers crossed for Jan solving the problem. :cry:

Carrie

Re: Keep getting disconnected - every 1 to 2 minutes - help!
 

I am now being disconnected every 10 seconds and I am tearing my hair out as I can't find the solution.

Has anyone else ever had this problem? If so, how did they solve it plse?

Carrie