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-   -   any cm tech support here that can tell me whats going on here (https://www.cableforum.uk/board/showthread.php?t=9578)

jimmyp 16-03-2004 20:39
any cm tech support here that can tell me whats going on here
 
whats this all about on my sb4100?


040316142621 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142621 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142621 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142621 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142240 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142240 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142240 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142240 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142227 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142227 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142227 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142227 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142136 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142136 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142136 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142136 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142134 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142134 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142134 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142134 3-Critical H501.16 HFC: FEC LOCK recovery failed
040316142132 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142132 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142132 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142132 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142131 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142131 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142131 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142131 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142125 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142125 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142125 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142125 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142124 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142124 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142124 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142124 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142113 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142113 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142113 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142113 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142111 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142111 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142111 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142111 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142110 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142110 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142110 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142110 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142110 3-Critical H501.16 HFC: FEC LOCK recovery failed
040316142106 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142106 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142106 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142106 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142105 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142105 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142105 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142105 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142104 3-Critical H501.16 HFC: FEC LOCK recovery failed
040316125930 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316125930 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316125930 7-Information H501.12 HFC: FEC LOCK recovery OK
040316125930 7-Information H501.15 HFC:FEC LOCK recovery OK
040316125929 3-Critical H501.16 HFC: FEC LOCK recovery failed
040316125927 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316125927 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316125927 7-Information H501.12 HFC: FEC LOCK recovery OK
040316125927 7-Information H501.15 HFC:FEC LOCK recovery OK
040316125927 3-Critical H501.16 HFC: FEC LOCK recovery failed
040316124252 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316124252 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316124252 7-Information H501.12 HFC: FEC LOCK recovery OK
040316124252 7-Information H501.15 HFC:FEC LOCK recovery OK
040316123517 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316123517 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316123517 7-Information H501.12 HFC: FEC LOCK recovery OK
040316123517 7-Information H501.15 HFC:FEC LOCK recovery OK

Nikko 16-03-2004 20:46
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by jimmyp
whats this all about on my sb4100?

Have a look at Robin Walker's page Here

Have you called TS?

jimmyp 16-03-2004 20:50
Re: any cm tech support here that can tell me whats going on here
 
and?

jimmyp 16-03-2004 20:52
Re: any cm tech support here that can tell me whats going on here
 
010331125025 7-Information H501.6 HFC: TRC SYNC Recovery OK
010331125024 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recoverThe above shows a transient downstream signal problem, which was recovered from one second later. Other possible serious service-affecting errors are:

this is on robins site still none the wiser

Nikko 16-03-2004 20:53
Re: any cm tech support here that can tell me whats going on here
 
and it explains it

and it tells you what to do if you think there is a problem

and have you?

Neil 16-03-2004 20:55
Re: any cm tech support here that can tell me whats going on here
 
Quote:
The above, if repeated frequently, all indicate serious signal problems on the CATV system, which would need attention from your local cable operator

. In severe cases you might also see:

************ 7-Information H501.2 HFC: Shutting Downstream Down
************ 8-Debug T503.1 Acquire US with status NO UCD for US, powerLevel 0, tempSid 0
Have you contacted ntl about this yet?-if so, what did they say?

Welcome to nthw btw. :)

jimmyp 16-03-2004 20:57
Re: any cm tech support here that can tell me whats going on here
 
firstly smugness is not good i asked a question which a simple answer like yes you have a problem with your modem or cable feed or whatever would have been appreciated but it was not forthcoming,a secondly before iu ring cs and wait about 20mins before any answer i thought i'll pop alomg to my FRIENDLY ntl site lol

jimmyp 16-03-2004 20:59
Re: any cm tech support here that can tell me whats going on here
 
thank you neil i havent phoned yet as i thought someone on here might had the same problem and a quick fix was all that was needed

Nikko 16-03-2004 20:59
Re: any cm tech support here that can tell me whats going on here
 
Beat me to it Neil.

jimmyp 16-03-2004 21:02
Re: any cm tech support here that can tell me whats going on here
 
dont you wish the old nthellworld site was still going:-(

Nikko 16-03-2004 21:06
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by jimmyp
firstly smugness is not good i asked a question which a simple answer like yes you have a problem with your modem or cable feed or whatever would have been appreciated but it was not forthcoming,a secondly before iu ring cs and wait about 20mins before any answer i thought i'll pop alomg to my FRIENDLY ntl site lol
I think a reply within a very few minutes pointing you to a detailed explanation of exactly the problem you have and the direct suggestion to call the department that can resolve it could have been met with a better response than 'and'

So if my further response was smug, so be it.

Have a nice evening.

jimmyp 16-03-2004 21:09
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by Nikko
I think a reply within a very few minutes pointing you to a detailed explanation of exactly the problem you have and the direct suggestion to call the department that can resolve it could have been met with a better response than 'and'

So if my further response was smug, so be it.

Have a nice evening.

my point exactly bring back the old nthellworld site ffs!

wheeliebin 16-03-2004 21:12
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by jimmyp
my point exactly bring back the old nthellworld site ffs!
I must say Jimmy you could have been a bit more co-operative than just posting "and". It came accross like you were trying to be rude (intended or not)

These guys were trying to help you ;)

jimmyp 16-03-2004 21:16
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by wheeliebin
I must say Jimmy you could have been a bit more co-operative than just posting "and". It came accross like you were trying to be rude (intended or not)

These guys were trying to help you ;)
i am not technically minded when it comes to ntl problems as my job is a plumber so i dont meen to be rude but what do i know about what the log means a simple yes the problem is ..... or no you have to ring cs or so and so had this problem it was ..... would have been easier dont you think wheelie?

Chris W 16-03-2004 21:24
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by jimmyp
whats this all about on my sb4100?


040316142621 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142621 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
/snip
jimmyp are you actually having problems with your connection or have you just read this from the log? if so what kind of problems are you having?

eg slow connection/ intermittent connection etc

lets ignore all the b*tching above and get on with sorting out the problem....

wheeliebin 16-03-2004 21:26
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by jimmyp
i am not technically minded when it comes to ntl problems as my job is a plumber so i dont meen to be rude but what do i know about what the log means a simple yes the problem is ..... or no you have to ring cs or so and so had this problem it was ..... would have been easier dont you think wheelie?

The reason you would have to phone CS is that by the look of those logs it looks like there is a problem with the RF signal into the modem itself/ either that or the modem itself is goosed. There is nothing more you can do other than phone CS to either get a tech booked out or be told that there is a problem with the RF signals in your area. The fact that the guys were trying to help you should be enough evidence that they mean well.

Have you phoned to report the fault mate ?

iain_herts 16-03-2004 21:29
Re: any cm tech support here that can tell me whats going on here
 
hi if you ring 151 option 2 then i think it is option 1 after that cant rember for cable modem talk to them they will then check ur modem if there is a propblem they will put a request in for an engineer. if you havent had a call back with in 24 hours call 151 then option 5 and ask them i did this monday and had some1 out to me on the tuesday dont for get ask for there name and extion number

iain

jimmyp 16-03-2004 21:31
Re: any cm tech support here that can tell me whats going on here
 
cheers wheelibin thats all i was looking for

Avatar 16-03-2004 23:25
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by jimmyp
i am not technically minded when it comes to ntl problems as my job is a plumber so i dont meen to be rude but what do i know about what the log means a simple yes the problem is ..... or no you have to ring cs or so and so had this problem it was ..... would have been easier dont you think wheelie?
jimmyp.....dont take this the wrong way but every one here is here in their free time...if you respond to help with things like "and" i can understand why they may get annoyed. This website is not official and any NTL worker found here (hats off to you guys you do great stuff here) is here on a volentary role, after putting up with ranting customers at work all day im sure the last thing they need is grief in there spare time.

Chris W 17-03-2004 00:04
Re: any cm tech support here that can tell me whats going on here
 
I have now spoken to jimmyp on messenger and all sorted. :) looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now

don't know whether jimmyp will come back to the forums, but we had a chat, and seems like quite a decent bloke.

Totally agree with you avatar, i helped him in my spare time, and i wouldn't have done that if he gave me attitude. :) I have faced a lot worse than him at work believe me! :pp

Stuartbe 17-03-2004 00:06
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by monkeybreath
I have now spoken to jimmyp on messenger and all sorted. :) looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now

don't know whether jimmyp will come back to the forums, but we had a chat, and seems like quite a decent bloke.

Totally agree with you avatar, i helped him in my spare time, and i wouldn't have done that if he gave me attitude. :) I have faced a lot worse than him at work believe me! :pp
Kudos for helping him out m8... Nice one :)

Nikko 17-03-2004 00:19
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by monkeybreath
I have now spoken to jimmyp on messenger and all sorted. :) looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now

don't know whether jimmyp will come back to the forums, but we had a chat, and seems like quite a decent bloke.

Totally agree with you avatar, i helped him in my spare time, and i wouldn't have done that if he gave me attitude. :) I have faced a lot worse than him at work believe me! :pp
Well done - I am glad his issue is resolved.

Avatar 17-03-2004 07:36
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by monkeybreath
I have now spoken to jimmyp on messenger and all sorted. :) looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now

don't know whether jimmyp will come back to the forums, but we had a chat, and seems like quite a decent bloke.

Totally agree with you avatar, i helped him in my spare time, and i wouldn't have done that if he gave me attitude. :) I have faced a lot worse than him at work believe me! :pp
Muchos kudos dude :)

jimmyp 17-03-2004 20:55
Re: any cm tech support here that can tell me whats going on here
 
im back lol and have no gripe with anyone on here so lets wipe the slate clean and start again and as for"AND?" perhaps what i should have said is please could you explain in a little more depth please

Chris W 17-03-2004 20:56
Re: any cm tech support here that can tell me whats going on here
 
Quote:
Originally Posted by jimmyp
im back lol and have no gripe with anyone on here so lets wipe the slate clean and start again and as for"AND?" perhaps what i should have said is please could you explain in a little more depth please
glad about that :tu:

enjoy your stay!

Nikko 17-03-2004 21:18
Re: any cm tech support here that can tell me whats going on here
 
Welcome back to NTHW jimmyp - hope you find it fun & informative.


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