[Merged] CR3-Feedback & Questions in Here Please.
 

All

As you are now all aware, we have begun the rollout of the much discussed CR3 software to Langley DTV customers. It begins this week with Swansea and Colchester, which are being used as pilot regions, and a wider rollout will follow once this has proved successful.

We are now in a position to answer questions that you might have about the new software, even if it hasn't yet reached you. We would also welcome your feedback once you do receive it, about any aspect that you care to comment on.

I have started a new thread on this with Neil's agreement so that this didn't get lost in the thread currently running. Please use this thread specifically for questions directed to the ntl product team regarding the new software, or to share your feedback with us once you have received it.

We won't be in a position to respond to questions as they come up, but Neil has kindly agreed to collate your questions on a weekly basis (to avoid duplication), and send them to us. We will then respond once we have collated all of the answers.

I suggest that we collate any questions until midday Friday of this week and we will then look to get initial responses to you by next Wednesday (I am expecting quite a few this first time around). Going forward, we'll see how many we get and respond more quickly if we can.

Finally, please do not ask about dates for other areas as these have not been released yet. This is because they are subject to change and we will not issue dates until they are confirmed to avoid disappointment and dissatisfaction. As soon as new dates are released, we will publish them here. In the same way, we will not answer questions about future developments, other than to give general intentions. We will, however, answer all queries, technical or otherwise, on this specific software where we can.

We look forward to your comments and questions.

Cheers
Sam

Re: CR3: Any Feedback or Questions?
 

Many thanks for this Sam.

Two easy questions from me to start with ;)

1) Will the next Bromley release be the same, look- and feature-wise, as Langley CR3?

2) Does this release allow for the 'full' BBCi Bridge application, as seen on satellite and DTT (and, briefly, Telewest)?

EDIT: Oh, and I feel obliged to ask about the channel numbering even though it's not strictly relevant... any news on this?

Re: CR3: Any Feedback or Questions?
 

Please people-the best way forward with this is if you email me (neilatnthellworlddotcodotuk), & I will forward your comments/queries to Sam.

I will also 'stick' this thread. :)

Thanks again Sam. :tu:

Re: CR3: Any Feedback or Questions?
 

I have a question!

Our 'browse' button is frequently on the fritz, refusing to display anything other than 'now-and-next' even though it's meant to scroll the rest of the day ahead; often the programme information pane is also empty. Usually this clears itself after a day or two, occasionally we have to re-boot the box to get any kind of epg service back.

Was this a problem specifically caused by the CR2 software, and will CR3 make it a thing of the past?

Thanks for your help Sam :)

Re: CR3: Any Feedback or Questions?
 

I live in an ex-cwc area and have CR3 for sometime now. I would like to say that it is a vast improvement on the last version and I have had no real problems using it. I would like to ask what NTL will be doing to improve on this as the new CR3 seems different to the version I have. Will ntl be doing an update to bring CR3 in the ex-cwc up to the standard of CR3 in Original areas. I.e colour, menu improvements, new mini guide. sorry if you think im jumping the gun a bit.

Re: CR3: Any Feedback or Questions?
 

You could just wait and see ;)

Re: CR3: Any Feedback or Questions?
 

Towny-does you issue relate to the software that's currently being rolledout in Swansea/Colchester?

Re: CR3: Any Feedback or Questions?
 

Please people-this thread is for comments about the software that is currently being rolled out in Langley areas, not for anything else.

Any off topic stuff will get deleted I'm afraid.

Re: CR3: Any Feedback or Questions?
 

That's exactly my question - was the unreliable performance of the 'browse' feature specifically attributable to the CR2 software, and if so, has the work on CR3 resulted in a more reliable service?

Re: CR3: Any Feedback or Questions?
 

When will the rollout in swansea be completed? in my house there are three stbs, two of the same model (sorry too late to remember the model numbers) downstairs on one catv, and one in my room on a different on.

One of the downstairs STBs is now cr3, but the other two aren't and a reboot doesn't force it through. Confused as to why when two boxes are fed from the same cable only one of them has updated....

Re: CR3: Any Feedback or Questions?
 

On the whole, I quite like it.

My main gripe with it is that you can't use the page up and page down keys to skip through the channels 100 at a time in the miniguide like you could with the now and next bar.

Oh, that and it seems to turn off scart control by default. This meant that I couldn't actually get my TV to switch to view the STB (lost TV remote, and no AV button on the front of the telly), but I managed to resolve this after a couple of minutes on the phone with a friend who guided me through the menus blind until I had a picture :D

Re: CR3: Any Feedback or Questions?
 

whan is CR3 coming to camberley ????

Re: CR3: Any Feedback or Questions?
 

;)

Re: CR3: Any Feedback or Questions?
 

i have just got the letter and booklet about LCR3 i live in s****horpe near Grismby when is the download date for this area

Re: CR3: Any Feedback or Questions?
 

Scu(N)thorpe is a place but it has a nasty word i hate when it does that

Re: CR3: Any Feedback or Questions?
 

Monkeybreath: the rollout is being staggered by box type, to try to minimize calls to CS and so forth. As I understand it, two varieties of 4001 were done on Tuesday morning. I don't know if any others were done last night.

Pritch: Are you sure that your TV is attached to the TV scart output of the STB, rahter than the video one? Pin 8 switching should still work, if you flick the box to standby and back again.

Re: CR3: Any Feedback or Questions?
 

Just got my letter this morning and Booklet.


Grimsby region and role on the hit.

I just got one problem I have 2 boxes.

When I have been hit in the past one of the boxes has not picked it up.

Also strangely both are pace yet one is slimer than the other. Also one has a slit for the card in the pull down panel the other does not.

So will I have problems with the CR3 roleout that one box will not upgrade.

Re: CR3: Any Feedback or Questions?
 

This has happened to a lot of custs. on cr2 the scart control did not work properly and even when it was off it was actually still on. and if it was set to off on the settings the new cr3 will actually turn it off to begin with.

Re: CR3: Any Feedback or Questions?
 

What might happen is that one box will get it one day and the other box may pick up on another day. the one without slot is just a newer model that is all.

Re: CR3: Any Feedback or Questions?
 

but i dont understand how two boxes, that are the same model, connected through the same catv are not acting in the same way... i knew the rollout was being done model by model, but can someone explain why one has updated and another hasn't?! thanks :D

Re: CR3: Any Feedback or Questions?
 

does the letter and Booklet come with your bill or seprately

Re: CR3: Any Feedback or Questions?
 

Thanks DarthYoda.

If they do this I think it will be better as I said when they try hitting both at once it causes nightmare problems. Such as I often get blackouts (channels not appearing) and box freezing which can take upto 3 to 4 times of switching off/on the boxes.

Re: CR3: Any Feedback or Questions?
 

Seperate in my case

Re: CR3: Any Feedback or Questions?
 

Seperate in every case.

Re: CR3: Any Feedback or Questions?
 

I would put money on them being different STB models. There are four or five different revisions of the 4001 -- only two of them were done on Tuesday. Even if the STBs look the same, and are both 4001s, they could be different revisions.

Nigel S used to be the guy to ask about all this on .com, but it looks like he never made his way over here :(

Re: CR3: Any Feedback or Questions?
 

By way of an update on dates for releases. For Grimsby, the new software will begin to roll out from next Tuesday, 16th March. As you have seen, the mailings have been sent to those affected, and have started arriving today. The rollout will be over a few days, again by box type. The best way to ensure that you get the update as soon as it is available to you is to leave your box on standby at night.

Cheers
Sam

Re: CR3: Any Feedback or Questions?
 

Nice one Sam, thanks for the info. :tu:

Re: CR3: Any Feedback or Questions?
 

Hi all

Could somebody who already has LCR3 confirm what the version number of the software is and if you can still get this information by pressing the help button.
Could somebody also post actual screenshots of the software being used not the ones from the booklet and maybe also post some screenshots of LCR3 channel ntl:.

Thanks
abun880007x

Re: CR3: Any Feedback or Questions?
 

The software version is no longer shown within help.

Re: CR3: Any Feedback or Questions?
 

Definately attached to the TV output.

As I said, I ended up sitting on the phone to a friend, who guided me through the menus (press left, press left, press left, press left, press select, etc...). Turns out it was turned off in the settings menu.

Strange, seeing as it was definately turned on before the update.

Re: CR3: Any Feedback or Questions?
 

lo guys.

well ive got it now as expected in the trail on colchester. takes about 5 mins like the booklet says to download the new update, one thing I noticed is the Scart AV Control is switched off by default, so I sat there for an extra 10 mins waiting for it to switch on when in fact it was just I wasnt viewing it LOL.

The new layout is definately a lot better in my opinionin, and does remind me of Sky a lot, the new colour is a slot nicer, and the system for the mni guide is far mroe convenient.

Someone else suggested it still seems a bit slow and I would agree that when flicking through the channels it does take a while.

Un-subscribed channels are no longer skipped, so sometimes I keep thinking iv got loads of new channels but will get used to it. The favourites button on the remote now works an is yet another quick way to find what you want, although im content with just pressing channel up+down.

No red buttons have appeared as of yet, and the interactive is also "unavailible" according to to the error message. Btw instead ofg etting a huge ntl logo and a please wait sign, you now just get a little box that says please wait in the corner of your screen, which is good as you dont miss 5 mins of TV whilst you wait for the damn thing to load up lol.

The front row on channel 0 is also great as I no longer spend my time flicking through 30 odd pointless channels. There is also an option to have a buzzer sound when your reminder is up.

All in all the new system gets the thumbs up from me and is a great step towards tyhe ultimate Digital Service ahead of sky, shame NTL's service sucks tho (just had my Telephone cut off for not paying for a FREE tv service LOL...)

Any questions give us a shout.

Re: CR3: Any Feedback or Questions?
 

Hi All,
avoiding the new toy excitement.I'm in Ipswich,(Colchester Area) it had downloaded overnight with no problems.All I had to do was switch the A/v switching back on.
1. It looks good.
2. It looks professional.
3. The most important thing, it works.
George. :)

Re: CR3: Any Feedback or Questions?
 

does anyone know when it will be out in nottingham?

Re: CR3: Any Feedback or Questions?
 

hi and :welcome: to nthellworld.

Re: CR3: Any Feedback or Questions?
 

Reading all the feedback with great interest - keep it coming. I was pretty impressed when I first tried LCR3 in the middle of last year so I'm glad it's getting good feedback from the people who matter.

Re: CR3: Any Feedback or Questions?
 

Keep up the good work BBKing :)

Re: CR3: Any Feedback or Questions?
 

one question

Do we get the funky sounds for reminders, like cows, and various other animals???:D

Re: CR3: Any Feedback or Questions?
 

Cant say what they are but there are reminder sounds.

Re: CR3: Any Feedback or Questions?
 

a trumpet , buzzer and a cuckoo are the reminders i think i read somewhere

Re: CR3: Any Feedback or Questions?
 

They are great. well for a few minutes any way

Re: CR3: Any Feedback or Questions?
 

Or "a complete waste of time", depending on who you ask! ;)

Re: CR3: Any Feedback or Questions?
 

well you can't exactly miss the program now!! the buzzer is really loud, and with high volume it makes my cat run out the room ( and i hide behind the sofa)!

:D

the reminder sounds are very useful!!

Re: CR3: Any Feedback or Questions?
 

Indeed. The Cuckoo is alright, the trumpet is rather naff, and the buzzer just scares the **** out of me! :Yikes:

Re: CR3: Any Feedback or Questions?
 

on a slightly sad note I have the same bugle sound on my Sony ericsson p900 as the alarm for waking my up as it is v annoying and loud.

Re: CR3: Any Feedback or Questions?
 

I can see this post getting culled, but here's something to make you smile:

https://www.cableforum.co.uk/images/...2004/03/15.jpg

That's the cartoon 'remote control' that guides you though using LCR3. But does he remind anyone else of Mr Hankey?

*leaves shamefaced*

Re: CR3: Any Feedback or Questions?
 

:waving:

:D

Re: CR3: Any Feedback or Questions?
 

Nice
it works it
looks good too

I AM FROM S****HORPE

what a really like is the Rearrangement of channels fuction

Re: CR3: Any Feedback or Questions?
 

does anybody know when the CR3 set up is coming to Harlow essex, as we have the horrible purple colour that when you are watching a channel and pres select up comes a purple box with program title but no other info, is this cured on CR3

Re: CR3: Any Feedback or Questions?
 

Is it me or does this new CR3 - Langley - suffer from the problem with the changes becoming un-ordered that we got on CR3 - Bromley - its just I've got me music changes in my favourites but all the rest are in a terrible order? - Anyone else notice this?

Re: CR3: Any Feedback or Questions?
 

Should I be worried that, even though I live in Colchester, I haven't had the new upgrade yet?

JonB

Re: CR3: Any Feedback or Questions?
 

The channel order on cr3 should be the same as cr2. unless you had favs set in which case it would try to keep them

Re: CR3: Any Feedback or Questions?
 

Sorry David, but Sam has already said she can't answer questions like this on CR2 etc.

I'm sure it won't be too long now anyway. :)

Welcome to nthw btw. :wavey:

Re: CR3: Any Feedback or Questions?
 

Does the LCR animated remote control have Simone Bien's voice?

Re: CR3: Any Feedback or Questions?
 

Sadly not. I dunno about Mr Hankey but he reminds me of one of the village people.

Re: CR3: Any Feedback or Questions?
 

The box will only upgrade if left in standby for 3 mins or so. Or you could power cycle it.

Re: CR3: Any Feedback or Questions?
 

I recieved a reply to an email that I sent to David Thatcher (David.Thatcher@ntl.com), and the email said:

Paul

Thanks for the email. WE are working on the next phase for our ex CWC areas and would expect to implement something later this year but right now I'm afraid I can't publicly confirm a detailed timetable. Just for information, though, the latest Langley changes are designed to bring that part of our network up to the same standard as you already have so you are not missing out on anything critical!

David

I thought that it might interest some people living in ex-cwc areas, like myself, because it looks as though we will not recieve a software upgrade until later this year.

Re: CR3: Any Feedback or Questions?
 

I wonder if Sam is able to tell us how the trial is going from ntl's point of view?

Has CS been underwhelmed with comment, as this thread is - and have any bugs - major or minor - been found?

Re: CR3: Any Feedback or Questions?
 

The trial is going well, and the code is now being released to three more areas.

From next Tuesday 23rd March, Luton, Cambridge and Belfast will start to receive the download also. The mailings to advise of this will start to arrive from this morning.

Cheers
Sam

Re: CR3: Any Feedback or Questions?
 

Hi Sam B

When do you think a full roll out schedule for CR3 will be available, I live in the Hemel Hempstead area and cant wait for the upgrade.

Cheers

abun880007x

Re: CR3: Any Feedback or Questions?
 

Does the Luton release include St. Albans and Hemel Hempstead?

Re: CR3: Any Feedback or Questions?
 

Thank you, Sam - my you're a useful person to have available!!

Re: CR3: Any Feedback or Questions?
 

Hi

We won't be releasing a full rollout schedule at any point, but we will release dates only when the mailings are sent and they are imminent.

Hemel Hempstead is definitely it's own separate franchise, so not included in the download to Luton next week.

St Albans - is that not a Bromley region that has had the upgrade already?

Cheers
Sam

Re: CR3: Any Feedback or Questions?
 

Does that include Hertford (SG14)? Or do you mean Luton the place, not Luton the area serviced by the Luton Customer Service Centre?

Thanks

Re: CR3: Any Feedback or Questions?
 

Hi. Sorry, the download will only be released to areas covered by the Luton headend but it does actually include quite a wide area which does seem to include SG14 postcodes. I think that everyone covered by the Luton call centre will be included, but the safest way to be sure is to look out for the mailing.

Re: CR3: Any Feedback or Questions?
 

No St. Albans gets the same feed as Hemel Hempstead and is deffinetly defiantly part of the Langley region.

Thanks for answering my question! :) :tu:

Re: CR3: Any Feedback or Questions?
 

I have a question for Proppin concerning the download of LCR3. You talked on the digital spy forums about your role in the download. Can you add any detail on how exactly the code gets to our boxes. Does the code come locally or from Langley?

Re: CR3: Any Feedback or Questions?
 

OK, without giving out any secrets.
The code itself is playing out repeatedly from two pieces of kit (main and redundant) at Langley, both the CR2 and CR3 codes are played continously. On the morning your region gets the code, some changes are made in the configuration of your local equipment so that it stops passing CR2 and instead passes CR3 for one or more (there are 5) box types.
Then changes are made which signal to the boxes that new code is available. Your box tunes to the stream containing the code and downloads it.

Thats as deep as I'm going into it, hope this is what you wanted. :)

Re: CR3: Any Feedback or Questions?
 

Came in the mail yesterday - got it when I got home. Just waiting for the download now.

Re: CR3: Any Feedback or Questions?
 

since i live teesside and have missed most of the cr3 info

does this software upgrade cured the interactive compatiblilty problems that occurs with the old software also does it regroup the channels because having the wife flick thru the channels 20 times a day is killing me or her if it keeps up :pp

any info would be appreciated or a link

Re: CR3: Any Feedback or Questions?
 

Why not? If the trial is going well (as you said in another post), why are you so afraid of telling your paying customers when they might expect a (reputedly) major improvement in their TV service? :confused:

Re: CR3: Any Feedback or Questions?
 

If promises are made and then something (unspecified due to the way life is) occurs, guess who's announced schedule would be completely in the air?

I think the way we are doing it, and announcing week by week the planned sites is the sensible way to go.

May upset a few, but could avoid a potential big issue.

Re: CR3: Any Feedback or Questions?
 

Hi been running for about a few days on my system in Grimsby.

At first few days it was fine and slick.

But today and yesterday I have had some teething problems with CR3 both boxes freezing when trying to gain access to the red button on BBCi or pressing interactive.

Also my second box sometimes having access problems to the tv guide it comes up but just won't go int o the guide from any of the lists.

You can still move about with the arrows to select but just can't select access to the four selections.

GUIDE
ON DEMAND
INTERACTIVE
SETTINGS

Or use the several options of guides.

These seem rather intermittent problems and can change by the hour.

Also some channel programmes schedules are refusing to come up.

Has anybody else seen this on there CR3 lately.

Re: CR3: Any Feedback or Questions?
 

Who mentioned promises? I only said "might expect". You've rolled it out to 3 areas now, so I hope you're confident that all of the problems have been unearthed. Is it really asking too much to want to know when this upgrade is planned (there is a plan, right?) to arrive in the other areas?

Re: CR3: Any Feedback or Questions?
 

Yes theres a plan, and its being announced one week at a time.
If the whole plan was announced and it slipped due to whatever reason then there are plenty of people who will slate ntl for it. Sorry but its true.

Re: CR3: Any Feedback or Questions?
 

Haven't got mine yet.

For reference my box is the Di4001N, is this why i dont have it yet?

Re: CR3: Any Feedback or Questions?
 

I think this is fair enough - after all if they run into a problem in a certain area (find a bug, incompatability with a box, etc) then I guess ntl would be foolish to continue the roll-out until the problem was cured.

If you're told a date when something is going to happen - or even 'likely' to happen, and it doesn't then it would present a bad public image of the company, plus it might result in the faults departments being deluged with calls, which helps no-one.

Re: CR3: Any Feedback or Questions?
 

Ok people- Please Listen Up!

Can anyone else who has any further questions regarding CR3, please mail them to me (neilatnthellworlddotcodotuk) by the end of tomorrow?

I will be collating them all, & passing them to Sam B. :)

Cheers

N.

Re: CR3: Any Feedback or Questions?
 

Well we've just been updated to CR3 here in Cambridge, can't say I'm really impressed, it doesn't look better in fact I'd say its worse, although some of the features are good. But as for the speed of guide, interactive etc - its just as bad as it's always been.

Re: CR3: Any Feedback or Questions?
 

Then again, ntl could be open and honest with their customers; publish a plan, then keep us informed about any delays and the reasons for them. :Yikes:

IMO, not doing so now - after 3 or 4 apparently successful roll-outs - shows a lack of confidence in their own product and/or their own ability to deliver it. Based on the Jan '03 debacle, ntl have been working on this for about 18 months now. Surely they're confident that every bug or incompatability has been dealt with?

Other companies would have been advertising something like this for weeks by now.
It couldn't be any worse than the one ntl has at the moment.

Re: CR3: Any Feedback or Questions?
 

You are being kept informed honestly of the plan on a week by week basis. What advantage does knowing your particular date weeks in advance give you?
If a plan was published and couldn't be kept to then I'm sorry but many people would slate us.

Theres confidence in the code, and the delivery method.
Its easy to criticise when you don't understand the impact on other equipment of rolling out the software. Some regions are larger than others and the impacts on other equipment vary across regions and hardware versions.

Sky don't announce dates for software upgrades and as far as I know neither do Telewest.

Re: CR3: Any Feedback or Questions?
 

Well in NTL's defence, Sky were hardly forthcoming with info about the Sky Plus dual record software upgrade, which was as longed for by those users as CR3 is by Langley peeps...

EDIT: Er, what Proppin said

Re: CR3: Any Feedback or Questions?
 

I'm in Cambridge. I have a 4001 box. Mine has not updated. Saw a friend last night and he also has a 4001 box and his has.

Rebooting mine results simply in "tune" being displayed for ever, and I can only get it working again by holding the down arrow on the front when power cycling, which bypasses the tuning in some way. That gives me a working CR2 again.

So I don't yet have CR3.

Thank God.

Played with CR3 at his house last night - it's dire in the extreme. Slow, obtrusive and ugly.

So, for how long can I live in the bliss that is CR2? I'm actually GLAD I still have it and don't want to update thank you ntl!

Re: CR3: Any Feedback or Questions?
 

Well...Luton franchise again...update:

Got home last night. Purple. No blue, just purple. Switched off the mains for a few mins to reboot. Purple.

So I guess it didn't happen after all. Or maybe I have such an old box that I haven't got the update yet.

On the plus side....new remote arrived yesterday. Much better than the old one, better buttons, nice TV control feature - kept me amused for...ooooh...minutes!

Re: CR3: Any Feedback or Questions?
 

Update to:
I Live in Welwyn Garden City, part of the Luton franchise, no update yesterday on my 4001 box and neither did i this morning even though the box was in standby however switched the unit off at the wall and back on again and bobs your uncle no more queer purple on my TV :)

Re: CR3: Any Feedback or Questions?
 

Erm, my box the DI4001N keeps on crashing, its not as constant as it was earlier, but it gets very annoying as it seems to be crashing ever 1 hour to 1 1/2 hours.

Re: CR3: Any Feedback or Questions?
 

Think yourself lucky! The first time my box got CR3, it crashed exactly every 4 minutes, regular as clockwork.

Mind you, that was in 2001...

Re: CR3: Any Feedback or Questions?
 

(Proppin', thank you for all your posts on this and other forums. It's good to have contributions from someone who's really involved in what's going on. Any time I type 'you', I mean 'ntl' - don't take it personally!;) )
Disagree - I'm being kept in the dark about the plan, except for what ntl choose to drip-feed on a weekly basis. I too work in a software delivery job; commitments are given to customers, and are met (almost regardless of cost). I want ntl to commit that they're going to deliver this upgrade to me, before they run out of steam or money and leave me without it. Delays to a plan are ok, abandonment of the plan would not be.Sorry, but that's ntl's problem, not mine. I can only presume it has been included in the plan.This isn't just a software upgrade, it's "a major improvement to our digital TV service", to paraphrase an ntl release posted somewhere. You'd think ntl would want the world to know about it.

Re: CR3: Any Feedback or Questions?
 

Luton update # 3.....

Home last night - purple gone! Blue in abundance. I have seen some people say that it is slow, and I do agree but not much slower for basic channel surfing than the purple.

Interactive is still rubbish, not sure they will ever have the system to rival Sky on that front - but then I guess I've got used to not using anyway.

I do like the new customisable features:

I've played around with the channel ordering thing - very nice, but I need to devote an entire afternoon of my life to it I think!

I like the way you can change the colour of the mini-guide (although why the mini-guide is not so mini I don't know), and the length of time it stays on screen for when you're surfing. Nice touch.

I noticed that my favourite board game is on the interactive now (don't know if it was added in CR3 or not), Reversi - but the speed of play is slow slow I gave up.

On the whole pretty good, thank god the purple is gone! Not sure if anyone can do anything about the speed of the thing though.

Re: CR3: Any Feedback or Questions?
 

If you switch to box on and off a couple of times it seems to speed up a bit :S dont know why but its now faster than v5 :erm:

Re: CR3: Any Feedback or Questions?
 

You'll have to speak up a bit!

Re: CR3: Any Feedback or Questions?
 

I received the update this morning too! Seems very good - sound effects are a bit of a welcome novelty - especially the trumpet!!!

Just two queries so far:

1. We have three STBs installed in our house - one in the main TV and two in bedrooms - only one of these received the update - luckily mine!! I understand that the main STB is a new model (without the slot showing in the front of the box and understand that this is a completely different version of STB. Regarding the boxes in the bedrooms mine is DI4001N as is the other one - why did only one receive the update?? (As far as I know - the second STB was on standby last night!!

2. With reference to the Page Up & Down buttons - why do these no longer function when browsing the (what was known as) EPG?

Good to finally see that the mute button actually works on all TVs!!

If anything else crops up I'll share my thoughts

James

Re: CR3: Any Feedback or Questions?
 

Thanks, I'll give it a go

Re: CR3: Any Feedback or Questions?
 

There are 4 different versions of the 4001, and as far as I know they all look identical on the outside (although the last revision doesn't have audio phonos).

The page up and down buttons stopped working because you now basically have the same software as in ex-CWC regions, and we've never had that functionality. But this seems to be one of the most common complaints about CR3, so I wouldn't be at all surprised to see NTL put them back on in the next update (in a year or so).

Re: CR3: Any Feedback or Questions?
 

My page up and down buttons work with the new LCR3 download to move through the new "favourites list" more quickly - or is it somewhere else that they do not work?

Re: CR3: Any Feedback or Questions?
 

ok im in belfast and didnt get CR3 however, Channel ntl: has changed, ... and when it shows you the mini guide, It shows the person lookin through the channels, and LIVING TV is on 401 , and LIVING TV + 1 , is on 402....instead of Sci-fi ... could this be a hint at channel numbers changing ?

Re: CR3: Any Feedback or Questions?
 

With the previous software, you could use Page Up and Page Down while using the Browse feature to go up/down by 100 channels. In LCR3, this would be equivalent to using Page Up and Page Down with the Mini-Guide rather than Favourites.

Re: CR3: Any Feedback or Questions?
 

It's in in mini-guide -- you can flick left and right to move between channels, but not use the page up/down keys. I guess this is because in a sense you're moving 'across' the guide rather than down it, and so you would intuitively expect page up and down to scroll down the times list for that channel...

Re: CR3: Any Feedback or Questions?
 

True, but a lot of people (myself included) have got used to being able to jump over a load of channels on now/next by using the page up/down buttons. If it has been taken out for the reason you suggest, then couldn't it be put back in with different keys - something like holding * while pushing left or right would be pretty neat (making * a sort of shift key).

Re: CR3: Any Feedback or Questions?
 

I have to STBs in the same room, one for the TV and the other for the video recorder. The NTL engineer who installed the boxes disabled the remote control input to the video-STB, so that the remote control didn't affect both boxes.

The TV STB updated to CR3 on Wednesday morning, and the video STB on Thursday morning. The video STB no longer has the remote control input disabled. The remote control now affects both boxes.

However, this is probably a good thing: with the old software it was possible (albeit a bit tedious) to navigate around the various menus and set reminders using just the buttons on the STB front panel. With CR3 it appears that this is not the case (unless I'm missing something).

I've rectified the problem by applying a couple of strips of black insulation tape to the video STB's clear plastic window - leaving a small gap in the top left hand corner so that I can use the remote in close to navigate the menus and set reminders... Not a particularly hi-tech solution but it works.



Other observations of CR3 (in no particular order):

Manual reminders have gone. All reminders seem to be autotune. Also whereas with the previous software if you were browsing and accidently selected a programme that hadn't started - up came a dialogue box with options of Auto and Manual. You had to go into Diary to delete the reminder. The new dialogue box has options Confirm Reminder and Cancel Reminder. Thank you NTL. This one change is a big plus.

For films we used to get the ratings (12/15/18) when we used the 'More info' option. Now the equivalent information available by pressing Browse might show icons for Widescreen or Subtitles but no ratings. (Well I haven't seen any yet anyway.)

Reminders are still coupled with the Guide/mini-Guide, so you can still only set reminders up to three days in advance. You still cannot set a Timer to change to a certain channel at a certain date/time irrespective of what the programme happens to be called.

Radio channels now display a (slightly) animated channel name instead of the rotating 'Audio' graphic.

Re: CR3: Any Feedback or Questions?
 

The Mini Guide isn't particulaly mini - it takes a lot of real estate on the screen.

Also why does it need to say Mini Guide - in case we don't know?