Justify charging for half a package
 

Can someone tell me how NTL can inform me there will be an increase in my anologue from £37 to £47 and tell me that includes £9.50 for a phone line even though they also tell me I cannot have the phone as the cable is wrong, surely trading standards stops people selling part of a product for the full asking price. I wanted to upgrade to digital take the phone and Broadband but as I cannot I think the phone rental should be removed as I not only have to pay £47 but also £11 to BT to provide a phone that I am also paying NTL for.

Re: Justify charging for half a package
 

I believe NTL waive the £9.50 on a case-by-case basis if you cannot have a phone line.

Re: Justify charging for half a package
 

Not what Customer Service told me when I called, just got an attitude of tough which was very dissapointing, if this is the case I am cancelling after sticking with it since NTL took over my C&W subscription, I lost my phone (moved across the street) 5 years ago but didn't moan cos I thought it was still not bad value but now it feels that I am keeping all the same channels ut paying a 20 odd % price hike.

Re: Justify charging for half a package
 

If you are happy to then send me your details by PM - name and address, account number, phone number or email address. I work for ntl within the TV Product team. I will ask someone to look at this.

Sam

Re: Justify charging for half a package
 

Thanks Sam, done

Re: Justify charging for half a package
 

Don't want to sound suspicious .... but ... can Sam please identify himself to the Admin team so that members can be assured that these details required will be used correctly.

Re: Justify charging for half a package
 

Thought of that but all info is already in Telephone Directory, only need address and name to look up.

Re: Justify charging for half a package
 

Account Number ....
Email address ...

???

:shrug:

Re: Justify charging for half a package
 

Never gave those as CS can use other info to find out details.

Re: Justify charging for half a package
 

Shrewd move :D

Still, if we can Identify Sam as NTL staff, then we could possibly use him in the future :D

Re: Justify charging for half a package
 

Her, used to be a regular at nthw.com and provided lots of useful info on channel line ups, and future additions. Would imagine that sort of freedom is no longer available.

Re: Justify charging for half a package
 

Think all is well as seen Sam help others before on previous posts.

Re: Justify charging for half a package
 

oops :blush: Sorry Sam

Re: Justify charging for half a package
 

Just got confirmation .... sorry for disturbing the thread .... :sulk:

Re: Justify charging for half a package
 

Sam (she) is trustworthy, and not mention very helpful and truly interested in customers :)

Re: Justify charging for half a package
 

Once again Frank is absolutely right, Sam is a true Gem. :)
I think we can trust her.
As an Ntl CSR myself the attitude of the person you spoke to is not on! If the phone service is not avaliable to you then something should be sorted out in way of a discount, however if the phone service IS avaliable and you don't want to take it well thats a different matter! :(

Re: Justify charging for half a package
 

I can vouch for Sam 100%. :tu:

Re: Justify charging for half a package
 

yep not a case of not wanting it it just isn't available

Re: Justify charging for half a package
 

What stops you from going with Sky?

Re: Justify charging for half a package
 

Conservation area no dishes allowed and I don't face the right way for an internal Plus to be truthful NTL has always been a good service, know friends with sky who have had heaps of problems